How to fix Galaxy S10 5G Youtube not working | Youtube keeps crashing

Are you having a problem with Youtube? In this brief guide, we’ll show you the troubleshooting steps to take in order to fix Youtube not working issue on your Galaxy S10 5G.  The suggested solutions in this article can be applied to any Samsung Galaxy device so even if you don’t use a Galaxy S10 5G, the steps below should still work for you.

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How to fix Galaxy S10 5G Youtube not working | Youtube keeps crashing

If Youtube not working on your Galaxy S10 5G, there are a number of possible factors that might be causing it. Learn how to troubleshoot this problem below.

Galaxy S10 5G Youtube not working fix #1: Restart Youtube

Youtube is a stable app in general. However, if you recently discovered that Youtube is not working on your Galaxy S10 5G, the first troubleshooting step that you want to do is to force close or restart it. Some bugs can develop if a system is left to run for a long time. Try to force quit the app and see if that will help. There are two ways to do this.

Method 1: Close an app using Recent Apps key

  1. On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
  2. Once the Recent Apps screen is shown, swipe left or right to look for the app. It should be here if you managed to run it previously.
  3. Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.

Method 2: Close an app using App Info menu

Another way to force close an app is by going within the app’s settings itself. It’s a longer way compared to the first method above but it’s equally effective. You want to use this method if you plan on doing other troubleshooting for the said app like clearing its cache or data. Here’s how it’s done:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the app.
  6. Tap Force Stop.

Galaxy S10 5G Youtube not working fix #2: Verify internet is working

The faster your internet connection is, the better Youtube performs. By default, Youtube app should adjust its performance depending on the speed of your internet connection. So, one of the first things that you want to do in this case is to ensure that internet connection speed is not the issue. If you are not sure whether or not that’s the case, you can run a speed test on your phone using any speed test sites or apps. If you don’t want to install anything, simply pull up your web browser and go to speedtest.net. In order to load decent Youtube videos without much buffering, your internet connection speed should be at least 3Mbps. If the connection is slower than that, it can be the reason why Youtube videos won’t play. If you’re on wifi, try using another wifi with a faster connection speed. If you rely on mobile data, talk to your carrier for steps to improve internet performance on your device. You may need to buy faster mobile data subscription.

Galaxy S10 5G Youtube not working fix #3: Clear Youtube cache

If Youtube is still not working your Galaxy S10 5G at this time, your next move would be to delete its cache. Deleting the cache is one of the direct ways to troubleshoot a problem app. It’s usually effective in fixing minor bugs caused by outdated cache or temporary files. It can be done safely without losing any user-related content in the app. Here’s how it’s done:

  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.
  9. Tap Clear Cache button.
  10. Restart the device and check for the problem.

Galaxy S10 5G Youtube not working fix #4: Reset / reinstall Youtube app

A good follow up step to clearing the cache is deleting the app’s data. This will return Youtube to its factory state. If the cause of the problem lies somewhere within the app, deleting its data might help. To delete an app’s data:

  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.
  9. Tap Clear Data button.
  10. Restart the device and check for the problem.

If Youtube is not part of the preinstalled apps (those that came with the original software package), you can also try to reinstall it instead of deleting its data. This is highly recommended when fixing app problems.

To reinstall an app:

  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Open Settings app.
  3. Tap Apps.
  4. Ensure All is selected (upper-left).  If necessary, tap the Dropdown icon (upper-left) then select All.
  5. Locate then select the appropriate app. If system apps aren’t visible, tap the Menu icon (upper-right) then select Show system apps.
  6. Tap Uninstall to delete an app.
  7. Tap OK to confirm.
  8. To uninstall app updates (This option is only available when an update has been installed.)
  9. Tap Uninstall Updates.
  10. To confirm, tap OK.

Galaxy S10 5G Youtube not working fix #5: Update Youtube

In many cases, Youtube bugs are either fixed with an update or go away on their own. Make sure that you update the app after clearing its data. If you tried to reinstall it, the app should already be running the latest version. By default, your Galaxy S10 5G should notify you if there’s any update available for download. Known bugs are usually reported by many users in a span of a short time, which can then prompt the app developer to look for a fix. If the cause of your problem is due to a known bug, make sure that you update the app at this time to see if that will help. Not a lot of people know this but updates is the main method used by publishers and developers to fix problems in their apps. Keeping your Youtube up to date at this time may help if you simply keep it running its latest version.

To check for app updates:

  1. Open Play Store app.
  2. Tap More settings icon (at the upper left).
  3. Tap My apps & games.
  4. Tap Update all button.

Galaxy S10 5G Youtube not working fix #6: Clear cache partition

System updates may sometimes cause problems if the system cache becomes corrupted. If Youtube started behaving erratically after updating Android, it’s possible that a bad system cache may be to blame. To ensure that you have a good system cache, refresh it with these steps:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.

Galaxy S10 5G Youtube not working fix #7: Clear network settings

Youtube is one of the popular apps that constantly require internet connection in order to work. This also makes it perform poorly or not at all if your device encountered any network problem. Sometimes, network problems are due to an incorrect setting. To ensure that your phone has correct network settings, you can try to reset the current ones. Here’s how:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap General Management > Reset > Reset network settings.
  3. Tap Reset settings.
  4. If you have set up a PIN, enter it.
  5. Tap Reset settings. Once complete a confirmation window will appear.

Galaxy S10 5G Youtube not working fix #8: Check for rogue app

If the issue started after a new app was installed, you may have a bad app issue. Try to delete that latest app you installed and see if that will fix the problem. Otherwise, restart the phone to safe mode. On safe mode, all third party apps will be blocked. If your Youtube app is a preinstalled app, meaning it came with the original set of apps, then this safe mode troubleshooting step can be used. If you added the Youtube app yourself, skip safe mode.

To restart your Galaxy S10 5G to safe mode:

  1. Press and hold the Power button until the Power off window appears then release.
  2. Touch and hold Power off until the Safe mode prompt appears then release.
  3. To confirm, tap Safe mode.
  4. The process may take up to 30 seconds to complete.
  5. Upon reboot, “Safe mode” appears in the lower-left of the home screen.
  6. Launch Youtube and check for the problem.

If Youtube works fine on safe mode, you can bet one of your apps is the reason for the problem. If you have no idea which app it is, you can narrow down the suspects with these steps:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Galaxy S10 5G is still problematic, repeat steps 1-4.

Galaxy S10 5G Youtube not working fix #9: Factory reset

The final troubleshooting step that you can try in this situation is factory reset. This will wipe the device and return all its software settings to defaults, which usually has minimum bugs. If the cause of the problem is an unknown software bug, factory reset might help.

Below are the two ways to factory reset your S10:

Method 1: How to hard reset on Samsung Galaxy S10 via Settings Menu

This is the easiest way to wipe your Galaxy S10. all you have to do is to go under Settings menu and follow the steps below. We recommend this method if you have no trouble going under Settings.

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy S10 using hardware buttons

If your case is that the phone is not booting up, or it boots but Settings menu is inaccessible, this method can be helpful. First, you need to boot the device to Recovery Mode. Once you successfully access Recovery, that’s the time that you begin proper master reset procedure. It may take some tries for you before you can access Recovery so be patient and simply try again.

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up button and the Bixby button at the same time.
  5. While still holding the Volume Up and Bixby keys, press and hold the Power button.
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm factory reset.

Galaxy S10 5G Youtube not working fix #10: Just wait

If Youtube is still not working on your Galaxy S10 5G after a factory reset, all you have to do is wait. The problem is more likely being monitored by the developer. Make sure that your phone is set to automatically download updates for apps so the Youtube app can receive updates as soon as they become available.

 


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