Fixing Samsung Galaxy S10e that blacked out and won’t turn on

When a high-end smartphone like the Samsung Galaxy S10e blacks out and would no longer turn on, you can almost expect it to be just a firmware issue. However, there is also a possibility that it’s a hardware problem. As long as your phone doesn’t have any signs of physical or liquid damage, you may be able to fix this problem and make your device respond again.

You need to do some basic troubleshooting to be able to know what the issue is all about and fix it. So, in this post, I will walk you through in troubleshooting your Galaxy S10e that blacked out and won’t turn on. We will consider every possibility and rule them out until the issue is fixed. If you’re one of the owners of this phone and are currently have the same problem, continue reading as this article may be able to help you.

Now, before anything else, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar to yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

How to fix Galaxy S10e that blacked out and won’t turn on

I personally encountered this problem several times in the past and I can assure you that it’s not really that serious, especially if it occurred without apparent reason or cause. Needless to say, you should be able to fix it on your own. In troubleshooting a phone with this kind of problem, you only need to rule out the possibility that it’s a minor firmware problem because if it continues even after doing the procedures in this guide, then that’s the time you have to bring the phone to the store or shop so that a technician can check it up for you. But here’s what you need to do if your phone won’t turn on for some reason:

First solution: Make your phone respond by doing the Forced Restart

This must be the first thing you have to do, in fact, it could be the only thing you need to do to make your Galaxy S10e that won’t turn on respond again. Most of the time, based on my personal experience, when a phone turns off on its own and won’t turn back on, it’s due to a firmware crash. A minor system issue that leaves the phone unresponsive. The forced restart is a simulated battery removal that will refresh your phone’s memory and reload its apps and services. It’s a pretty effective procedure for this kind of problem and here’s how it’s done:

  1. Press and hold the Volume Down button and don’t release it yet.
  2. While holding down the volume button, press and hold the Power key as well.
  3. Keep both keys held down together for 15 seconds or more.

If the Galaxy S10e logo shows on the screen after doing this, then the problem is already fixed. After all, what we need to do for this procedure is to make your phone respond again. If the device still won’t turn on or respond after doing it for the first time, try doing it again a few more time and if your phone still won’t turn on, then try the next procedure.

ALSO READ: Samsung Galaxy S10e keeps showing “Gmail has stopped” error

Second solution: Charge phone and do the Forced restart

At this point, it’s very much possible that the battery was completely drained. The thing is having a drained or depleted battery isn’t really a problem, is it? It’s because most of the time the phone would respond immediately when you connect the phone to its charger that’s plugged into the wall outlet. However, there are times that the firmware or the system crashes just before the battery runs out. When that happens, you’ll be dealing with a couple of problems that both result to an unresponsive device or a phone that won’t turn on. To rule this out, follow these steps:

  1. Plug the charger to a working wall outlet.
  2. Using the original cable, connect the phone to its charger.
  3. Regardless of whether the phone shows the charging symbol or not, leave it connected to the charger for at least 10 minutes.
  4. After which and while the phone is still connected to the charger, press and hold the Volume Down button and don’t release it yet.
  5. While holding down the volume button, press and hold the Power key as well.
  6. Keep both keys held down together for 15 seconds or until the Galaxy S10e logo shows on the screen.

After doing this procedure and your phone remains on a blacked out state and won’t turn on, then it’s time to bring the phone back to the store or shop so that a technician will check it up for you.

ALSO READ: Samsung Galaxy S10e shows “Unfortunately, Camera has stopped” error

I hope that we’ve been able to help you fix your Galaxy S10e that blacked out and won’t turn on. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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