How to fix Whatsapp keeps crashing on Galaxy S10 | easy steps to troubleshoot “Unfortunately, Whatsapp has stopped” error

Whatsapp is one of the most popular messaging apps for millions of users today. While it has been generally reliable for years now, it may suffer hiccups from time to time. If Whatsapp keeps crashing on your Galaxy S10 and you don’t know what to do, this article is for you.

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How to fix Whatsapp keeps crashing | easy steps to troubleshoot “Unfortunately, Whatsapp has stopped” error

If Whatsapp keeps crashing on your Galaxy S10 lately, that may be due to a bug within the app, or by a coding problem. Learn how to troubleshoot the issue by following our suggestions below.

Whatsapp keeps crashing fix #1: Check for errors

When it comes to dealing with app problems, one of the first troubleshooting steps to do is to know whether there’s an error. Oftentimes, errors indicate the reason for the problem, which can be a good way to find a solution. For example, if Whatsapp keeps crashing and showing “Unfortunately, Whatsapp has stopped” error, the most likely reason for that may be a coding issue. While this does not give 100% assurance, it signals where your troubleshooting should be headed for.

If you get an error, you can also Google it to see if a lot of people have experienced it. If that’s the case, there may be a solution online that you can do.

Whatsapp keeps crashing fix #2: Force quit Whatsapp

Restarting the problem app is another good way to troubleshoot the issue. Most app bugs are temporary and go away after an app has been restarted. Make sure that you don’t skip this simple solution.

There are two ways to restart your Whatsapp app. Here’s how:

  1. On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
  2. Once the Recent Apps screen is shown, swipe left or right to look for the Instagram app. It should be here if you managed to run it previously. Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.

Another way to force close an app is this:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the Instagram app.
  6. Tap Force Stop.

Whatsapp keeps crashing fix #3: Force reboot device

When force quitting or restarting the app won’t work, the next good thing that you can do is restart the device itself. Like the first one, this step may potentially clear the phone of its minor bugs after running it for some time. Some bugs may develop if you let your phone run for days without restarting. To fix problems arising from this state, make sure to do a soft reset on your device. Unlike a regular restart, soft reset simulates the effect of a battery pull, thereby clearing the RAM as well in the process. This proves effective in the past when dealing with minor bugs. Here’s how you do it:

  1. Press and hold the Power + Volume Down buttons for approximately 12 seconds or until the device power cycles. Note: Allow several seconds for the Maintenance Boot Mode screen to appear.
  2. From the Maintenance Boot Mode screen, select Normal Boot. Note: Utilize the volume buttons to cycle through the available options and the lower left button (below the volume buttons) to select. Allow up to 90 seconds for the reset to complete.
  3. If Maintenance Boot Mode screen won’t show, then your device does not have it. Simply wait for the device to power down completely.

Whatsapp keeps crashing fix #4: Install updates

One of the underappreciated things Android user can do to fix problems or prevent future bugs is installing updates. Make sure that Whatsapp runs the latest update. Facebook family of apps like Whatsapp can be set to automatically download and install updates, even if you tell Google Play Store not to. Try to go under the app’s settings menu to see if your Whatsapp app is up-to-date.

Whatsapp keeps crashing fix #5: Uninstall updates

If Whatsapp keeps crashing after installing an update, it’s possible that there’s an issue with the app’s code. You can uninstall the updates for the app to return it to its more stable, older version. Here’s how:

  1. Open Settings app.
  2. Tap Apps.
  3. Find the app and tap it.
  4. Tap More settings at the upper right (three-dots).
  5. Tap Uninstall updates.

If there’s no More settings icon at the upper right, that means that your app is fully updated. You can skip this step and proceed to the next one.

Whatsapp keeps crashing fix #6: Clear app cache

Another way to directly deal with the app is by clearing its cache. Delete the cache of your Instagram app with these steps:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the Instagram app.
  6. Tap Storage.
  7. Tap Clear cache button.

Whatsapp keeps crashing fix #7: Reset app

Should clearing the app’s cache won’t help, your next move would be to return the app to its defaults by clearing its data. The steps are basically the same for clearing the cache. Instead of tapping on clearing the cache, just tap on Clear Data. Doing so will return the Instagram app to its factory settings so you’ll have to sign back in to your account before you can use it again.

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the Instagram app.
  6. Tap Storage.
  7. Tap Clear data button.

Whatsapp keeps crashing fix #8: Use Mobile data or wifi

Sometimes, connectivity issues with online apps are fixed by simply switching from mobile data to wifi or vice versa. Be sure to do this to see if helps or not. For example, if you often use mobile data to connect to the internet, try switching to wifi when using Whatsapp. If that will work, it’s possible that there may be a bug with the current mobile data configuration. To fix it, make sure that mobile data is up-and-running first. If that’s taken care of, you can then go ahead and reset the network settings of your device. Here’s how:

  1. Open Settings app.
  2. Tap General management.
  3. Tap Reset.
  4. Tap Reset Network settings.
  5. Tap RESET SETTINGS button to confirm.
  6. Restart your S10 and check for the problem.

Whatsapp keeps crashing fix #9: Check for rogue apps

Other apps may sometimes interfere with Android and with other apps. To check if that’s the case, restart the phone to safe mode. Here’s how to do that:

  1. Press and hold the Power button until the Power off window appears then release.
  2. Touch and hold Power off until the Safe mode prompt appears then release.
  3. To confirm, tap Safe mode.
  4. The process may take up to 30 seconds to complete.
  5. Upon reboot, “Safe mode” appears in the lower-left of the home screen.

Remember that third-party applications are disabled in this mode so what you can use are pre-installed apps. If the touchscreen issue won’t appear on safe mode, that means that the problem is due to a bad app. Uninstall the app you recently installed and see if that will fix it. If the problem remains, use the process of elimination to identify the rogue app. Here’s how:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your S10 is still problematic, repeat steps 1-4.

Whatsapp keeps crashing fix #10: Wipe cache partition

Android uses a system cache, which is stored in the cache partition, to load apps quickly. Sometimes, this cache gets corrupted during and after an update, or for some other reasons. While this may sound harmless, a corrupted cache can eventually cause performance issues as well as a bunch of other minor annoyances. To ensure that your phone’s system cache is fresh, you can wipe the cache partition. This will force the phone to delete the current cache and replace it with a new one over time.

To wipe the cache partition on your S10:

  1. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  2. Press and hold the Volume Up button and the Bixby button at the same time.
  3. While still holding the Volume Up and Bixby keys, press and hold the Power button.
  4. The Recovery screen menu will now appear. When you see this, release the buttons.
  5. Press the Volume down key several times to highlight ‘wipe cache partition’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  8. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

Whatsapp keeps crashing fix #11: Factory reset

Wiping your device at this stage can be done to ensure that you cover all possible device-level bugs. In most cases though, factory reset is not necessary at all. If you don’t mind the hassle and want to cover all possible causes of the problem, go ahead and wipe the phone. Here’s how:

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up button and the Bixby button at the same time.
  5. While still holding the Volume Up and Bixby keys, press and hold the Power button.
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm factory reset.

Whatsapp keeps crashing fix #12: Submit bug report

If Whatsapp still keeps crashing after doing all the above troubleshooting steps, the problem must be beyond your ability to fix. Even popular, well maintained applications can suffer from outages or coding troubles from time to time. About a week ago as of this writing, Facebook family of apps suffered an outage for about 12 hours. Server-side troubles can’t be fixed on an end-user’s side so all you can do is to wait until the publisher or developer has fixed them. What you can do however is to report the problem using the app’s reporting tool under its settings menu.

 


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