How to fix Huawei P30 Pro camera not working | camera keeps crashing

The Huawei P30 and P30 Pro are known for their amazing cameras. But like any other smartphone, these devices can suffer from the same types of camera bugs for Android phones. In this troubleshooting episode, we’ll show you what to do to Huawei P30 Pro camera not working issue.

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How to fix Huawei P30 Pro camera not working | camera keeps crashing

Are you having trouble with your camera app? Learn what to do if Huawei P30 Pro camera is not working.

Huawei P30 Pro camera not working fix #1: Check for errors

If your Huawei P30 Pro camera is not working, it may be because of an error. The most common error in Huawei camera apps is “Camera has stopped” although there can be others. If there’s any particular error message or code that shows up when you try to load the camera, make sure to take note of it. Then, do a quick Google search for it. Make sure to type in the exact wording for the error to get specific solutions. If you’re lucky and the error is a known one, there may be a workaround that you can find online.

Huawei P30 Pro camera not working fix #2: Identify the problem

If there’s no specific error code or message you’re getting, or if there’s no online solution that works for a certain error code, the next good thing to do is to ensure that you understand the nature of the problem. There can be a number of forms of camera issues. So, the first thing that you want to do in this case is know the nature of your camera problem in order for you to follow a logical set of troubleshooting steps. Although this is hardly necessary in most camera issue troubleshooting, we highly suggest that you exert some effort determining what the problem might be as best as you can. At this time, there are no serious camera issues on this device and in fact, Huawei has proven that it’s ridiculous camera system is outclassing the competition. We don’t expect any significant problems that may require repair unless your phone has been physically damaged. At this time, camera issues that many Huawei P30 users have reported are minimal and don’t cause a major concern.

One of such common issues that we’ve encountered so far is the one that many photography fans call “lens flare.” Photos taken by Huawei P30 devices at night tend to show abnormal light trails from sources of light like a bright lamp post. In photography world, such phenomenon occurs whenever an image is taken using a lens with a defect, or when there’s improper light reflection and scattering in the lens. In Huawei P30, this is likely caused by light hitting the lens in an awkward angle, or when there’s a flood of light. While it does not ruin the image in general, the extra light trails can be annoying.

One user suggested that a workaround, and we found this effective, is avoid taking photos when the camera is facing directly at the light source. Lens flare issue does not occur when taking photos during daylight so it’s also probably a software issue with the phone’s night mode system. Hopefully, Huawei will address the problem soon.

Huawei P30 Pro camera not working fix #3: Perform forced reboot

Camera issues on Huawei devices are sometimes fixed by doing a simple step: restart. Restarting a device can sometimes do wonders. Make sure that you forced restart your phone if none of the suggestions has worked so far. Try to do a forced reboot by pressing and holding the Power key for 10 to 15 seconds. If your phone works, it should reboot and you should feel a vibration and see the Huawei logo. In case you do not feel the vibration and the screen is still blank, then simply press and hold the Power Key for more time until you see the device restart itself.

If nothing changes after attempting to reboot the device a few times, you can abandon this troubleshooting and proceed to the next ones below.

Huawei P30 Pro camera not working fix #4: Force restart camera app

If you continue to have Huawei P30 camera problems, your next move would be to restart the camera app. This often works when the app keeps freezing or when the camera app has become unresponsive. In some other cases, it can also work if the app behaves erratically due to minor, temporary bugs.

The next troubleshooting step that you want to do is to deal with the messaging app itself. The app may have simply encountered a bug that the system can’t resolve by itself. Follow these steps to restart the app:

  1. Open the Settings app.
  2. Navigate to Application Manager.
  3. Tap the All tab.
  4. Select your Messaging app.
  5. Then tap Force Stop

Huawei P30 Pro camera not working fix #5: Clear camera app cache

If the camera is still not working on your Huawei P30 Pro at this point, it’s time to directly deal with the camera app itself. The next thing that you want to do is to clear its cache. This often works when the app keeps freezing or when the camera app has become unresponsive. In some other cases, it can also work if the app behaves erratically due to minor, temporary bugs.

The next troubleshooting step that you want to do is to deal with the messaging app itself. The app may have simply encountered a bug that the system can’t resolve by itself. Follow these steps to restart the app:

  1. Open the Settings app.
  2. Navigate to Application Manager.
  3. Tap the All tab.
  4. Select your Messaging app.
  5. Tap Clear Cache.
  6. Check for the problem.

Huawei P30 Pro camera not working fix #6:  Reset camera app

Should clearing the camera app’s cache won’t work, you can follow it up with clearing its data. This will return the app to its factory state. If the bug causing it to crash is somewhere in the app, reverting it to its defaults should help. Here’s how it’s done:

  1. Open the Settings app.
  2. Navigate to Application Manager.
  3. Tap the All tab.
  4. Select your Messaging app.
  5. Tap Clear Data.
  6. Check for the problem.

Huawei P30 Pro camera not working fix #7: Refresh system cache

If your Huawei P30 Pro camera not working issue occurred after a system update, there may be an issue with the device’s system cache. This is a special set of temporary files that Android use to load apps quickly. When this cache gets corrupted or becomes outdated, it may cause minor issues or slow performance problems. To ensure that the system cache is refreshed, follow these steps:

  1. With your phone turned off, press and hold both the Volume Up and Power buttons simultaneously for at least 10 seconds.
  2. Let go of the buttons when the Honor logo appears.
  3. Shortly after seeing the logo, the EMUI screen shows up with the recovery mode options.
  4. Press the Volume Down button to scroll to and highlight Wipe cache partition option.
  5. Then press the Power button to confirm selection.
  6. Use the Volume buttons to scroll to and highlight the next options and Power button to confirm selection.

Huawei P30 Pro camera not working fix #8: Check on safe mode

Another possible reason why the camera app may not be working as it should is a bad app. If this problem happened right after you installed an app, deleting the said app may fix it. If you can’t figure out whether or not there’s an app issue, you can restart the device to safe mode. In safe mode, no third party app should be able to run. So, if camera works normally on safe mode, you can bet a bad third party app is to blame. Here’s how to boot it to safe mode:

  1. Power off the device.
  2. Power it back on.
  3. Once you see the Huawei animation on the screen press and hold Volume Down button.
  4. You can see safe mode at the bottom left corner once the device finishes booting.
  5. Now that the device has started on safe mode, charge it and see if there’s a difference.

Don’t forget: safe mode blocks third party apps but it won’t tell you which of them is the real cause. If you think that there’s a rogue third party app in the system, you must identify it. Here’s what you need to do exactly:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Huawei P30 is still problematic, repeat steps 1-4.

Huawei P30 Pro camera not working fix #9: Factory reset

If your Huawei P30 Pro camera not working issue continues on safe mode, you are left with no other choice but to do a more drastic solution: factory reset. If the cause of the issue is software-related, factory reset might help. Below are the two methods to factory reset your Huawei P30 Pro:

Method 1: Hard reset on Huawei P30 via Settings

Wiping your phone with factory reset will automatically erase information from your device’s internal storage. The software environment on your device is basically returned to its original form, just like when it left the factory. This means that everything you added to the device like files, photos, videos, and apps will all be deleted. If you don’t want to lose irreplaceable data, make sure to create a backup ahead of time.

There can be many different reasons why a user may want to factory reset a device. If your situation calls for a Hard reset on Huawei P30  and you are able to access your device’s settings menu, then this first method is for you. It’s easier to do compared to the second one below so this is a go-to method for you.

To perform a Hard reset on Huawei P30 via Settings:

  1. Create a backup of your personal data.
  2. Turn on the device.
  3. Tap Settings.
  4. Tap System.
  5. Choose Reset.
  6. Tap Reset all settings.
  7. Tap Reset all settings.
  8. Confirm the action by tapping on Reset all settings.
  9. Wait for factory reset to finish.

Method 2: Hard reset on Huawei P30 via Recovery Mode

This method is useful in one particular situation: when Settings menu is not accessible. There may be a variety of reasons why Settings menu may become unreachable. In some cases, the device may have simply frozen or unresponsive. At other times, it can be due to a problem that you are currently trying to troubleshoot. In any case, you must do Hard reset on Huawei P30 via Recovery Mode when the situation forces you to. We still recommend that you use the first method as your primary option for convenience reasons. Effects-wise, the two methods don’t have any difference at all. The device will be completely sanitized and all user data deleted after doing any of them.

To perform a Hard reset on Huawei P30 via Recovery Mode:

  1. Create a backup of your personal data.
  2. Turn off the mobile by pressing the Power key for a few moments.
  3. Press and hold Volume Up and Power buttons for a couple of seconds.
  4. When Recovery Mode appears let go of all keys​​​​​​.
  5. Now choose “wipe data/factory reset”. Use Volume buttons to navigate and the Power key to accept it.
  6. Confirm the operation by typing in “yes” and select “wipe data/factory reset”.
  7. When you see the Google Verification info confirm the operation by selecting “wipe data/factory reset”.
  8. Finally choose “reboot system now” by using the Power key.

 


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