How to fix Galaxy A80 Play Store has stopped | Google Play Store not working

We recently get reports about some Android users having problems loading Google Play Store. While this is not a common occurrence, this issue can happen on any Android device for different reasons. In this brief troubleshooting guide, we’ll show you the steps that you can do if you have Play Store has stopped error on your Galaxy A80.

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How to fix Galaxy A80 Play Store has stopped | Google Play Store not working

Fixing Galaxy A80 Play Store has stopped is usually easy. The usual causes for this type of problem is software-related so there’s likely a solution that you can do on your end. Find out what to do to address this problem below.

Galaxy A80 Play Store has stopped fix #1: Restart Play Store app

Google Play Store is one of the core apps in any Android device. Not only does it allow you browse and install apps but a lot of applications also use it to do other tasks. If the Play Store app has stopped working on your Galaxy A80, the first thing that you want to do is restart it. Closing and opening a problem app is usually enough to fix minor troubles. Here’s how it’s done:

  1. On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
  2. Once the Recent Apps screen is shown, swipe left or right to look for the Google Play Store app. It should be here if you managed to run it previously. Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.

Another way to force close an app is this:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the Google Play Store app.
  6. Tap Force Stop.

Galaxy A80 Play Store has stopped fix #2: Clear Play Store cache

Should force closing the app won’t work, your next move is to see if the issue is caused by a bad cache. Sometimes, outdated app cache can cause minor bugs. To see if the problem is due to bad app cache, try to clear Google Play Store app cache with these steps:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the Google Play Store app.
  6. Tap Storage.
  7. Tap Clear cache button.

Galaxy A80 Play Store has stopped fix #3: Reset Play Store

Clearing an app’s cache may not be enough to fix your problem. Make sure to follow it up by clearing the app’s data too. Doing so will return the Google Play Store app to its factory settings so you’ll have to sign back in to your Google account before you can use it again.

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the Google Play Store app.
  6. Tap Storage.
  7. Tap Clear data button.

Galaxy A80 Play Store has stopped fix #4: Perform soft reset

If Galaxy A80 Play Store has stopped issue remains at this time, a good solution to follow is forced reboot or soft reset. To do it, simply press and hold the Power and Volume Down buttons for about 10 seconds. Once the phone has restarted, release the buttons. This is usually effective in clearing bugs that developed when a system is left running for some time. We suggest that you restart your A80 using this method at least once a week to lessen the chances of bugs.

For some Galaxy A80, there may be a slightly different way to arrive at the same method. Here’s how:

  1. Press and hold the Power + Volume Down buttons for approximately 10 seconds or until the device power cycles. Allow several seconds for the Maintenance Boot Mode screen to appear.
  2. From the Maintenance Boot Mode screen, select Normal Boot. You can use the volume buttons to cycle through the available options and the lower left button (below the volume buttons) to select. Wait for up to 90 seconds for the reset to complete.

Galaxy A80 Play Store has stopped fix #5: Log out Google account

Some users were able to fix Google Play Store issues in the past by simply deleting the current account used on their Google Play Store app. Then, add the account again and see what happens.

To delete a Google account:

  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Open Settings app.
  3. Tap Accounts and backup.
  4. Tap Accounts.
  5. Select the appropriate Gmail address. If there are multiple accounts, make sure to pick the one you want to remove from the device.
  6. Tap Remove account.
  7. To confirm, review the notification then tap Remove account.

Adding back your Google account is just as easy. Just follow these steps:

  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Open Settings app.
  3. Tap Accounts and backup.
  4. Tap Accounts.
  5. Tap Add account.
  6. Tap Google. If you set up a screen lock option such as PIN, Password, or Pattern, you should enter it here when prompted.
  7. Enter the Gmail address then tap NEXT.
  8. Enter the password then tap NEXT.
  9. To continue, review the Terms of Service and Privacy Policy then tap I AGREE. To review the Terms of Service and Privacy Policy, tap the appropriate link and language then tap Close (at the bottom) when finished.
  10. If presented, tap the Back up to Google Drive switch to turn on, then tap Accept.

Galaxy A80 Play Store has stopped fix #6: Clear data of Google Services Framework

One of the effective methods in fixing Google-related problems is by clearing the data of Google Services Framework. Google Services Framework is an important default app that can sometimes become buggy. To ensure that Google Services Framework is in top shape, follow these steps to clear its data:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the Google Services Framework app.
  6. Tap Storage.
  7. Tap Clear data button.
  8. Restart the device and check for the problem.

Galaxy A80 Play Store has stopped fix #7: Refresh system cache

If the Google Play Store has stopped after installing a new Android update, it’s possible that there may be a problem with the system cache. System updates sometimes corrupt or make the system cache outdated. This can lead to erratic behavior or bugs in the system. To ensure that the system cache is refreshed, follow these steps:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Galaxy A80 Play Store has stopped fix #8: Reset app preferences

Apps need other apps and default system apps or services in order to work. System-wide changes may sometimes mess up some apps including default or core ones. To check if Google Play Store is missing an important default app causing it to crash, you can reset app preferences. Here’s how:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Reset app preferences.
  5. Restart your Galaxy A80 and check for the problem.

Galaxy A80 Play Store has stopped fix #9: Update

Updates not only bring changes that you see; they also contain fixes for known bugs. Be sure to install system and app updates when they become available.

Galaxy A80 Play Store has stopped fix #10: Check for bad app

Another possible cause for the problem may be a bad app. If you recently installed a new app before noticing the Play Store issue, try to delete that app and see what happens. Or, you can just restart the device to safe mode. On safe mode, no third party apps, the ones that you add, can run and only preinstalled ones will load. This means that if the problem is absent on safe mode, meaning that Play Store app will work as expected, you have an app issue. To check if that’s the case, restart the device to safe mode and see what happens. Here’s how:

  1. Press and hold the Power button until the Power off window appears then release.
  2. Touch and hold Power off until the Safe mode prompt appears then release.
  3. To confirm, tap Safe mode.
  4. The process may take up to 30 seconds to complete.
  5. Upon reboot, “Safe mode” appears in the lower-left of the home screen.
  6. Run Play Store app and check for the problem.

Remember that third-party applications are disabled in this mode so what you can use are pre-installed apps. If Galaxy A80 Play Store has stopped issue won’t appear on safe mode, that means that the problem is due to a bad app. Uninstall the app you recently installed and see if that will fix it. If the problem remains, use the process of elimination to identify the rogue app. Here’s how:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your A80 is still problematic, repeat steps 1-4.

Galaxy A80 Play Store has stopped fix #11: Factory reset

The final move that you can do in this situation is factory reset. This is a drastic solution but has a higher chance of fixing the trouble. If there’s a software bug that prevents Play Store app from working, factory reset will most likely fix it. Learn how to factory reset your Galaxy A80 below.

Method 1: How to hard reset on Samsung Galaxy S10 via Settings Menu

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy S10 using hardware buttons

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up button and the Bixby button at the same time.
  5. While still holding the Volume Up and Bixby keys, press and hold the Power button.
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm factory reset.

 


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