Samsung Galaxy S10e WiFi keeps disconnecting [Troubleshooting Guide]

When a high-end smartphone like the Samsung Galaxy S10e will have a problem like its WiFi keeps disconnecting from the network, you can almost expect it to be a problem with the firmware or some settings unless there are signs of physical and liquid damage. If it’s not an issue with the hardware, then you can fix it on your own by doing some troubleshooting procedures. Otherwise, you will need to bring the phone to the store or shop so that a technician will check it for you.

In this article, I will help you in troubleshooting your Galaxy S10e with WiFi that keeps disconnecting or dropping randomly. We will consider every possibility and rule them out one after another until we can figure out what the problem is all about and what you need to do to fix it. If you’re one of the owners of this device and are currently being bugged by a similar problem, continue reading as this post may be able to help you one way or another.

Now, before anything else, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

Fixing Galaxy S10e with WiFi that keeps disconnecting

Network-related problems occur from time to time and while they’re pretty pesky, they’re not really that hard to fix. You may be able to fix it on your own by doing one or two of the methods I specified below.

First solution: Force Restart your phone first

Minor firmware issues as well as glitches may cause the WiFi connection to keep on dropping or randomly disconnects. But if such is the case, you can fix the problem by doing a very simple procedure. What you need to do is the Forced Restart which is a simulated battery removal. It will refresh your phone’s memory as well as reload all its applications and services. To do this, follow these steps:

  1. Press and hold the Volume Down button and don’t release it yet.
  2. While holding down the volume button, press and hold the Power key as well.
  3. Keep both keys held down together for 15 seconds or until the Galaxy S10e logo shows on the screen.

Once your phone has rebooted successfully, make sure it’s connected to the network and then continue using the device to see to see if it still keeps disconnecting. If it still does, then move on to the next solution.

ALSO READ: Fix Samsung Galaxy S10e that keeps disconnecting from WiFi network

Second solution: Restart your network devices

Another possibility we have to rule out is the chance that the cause of the problem could be your network devices. Your modem or router needs to be refreshed and a simple power-cycle may fix it. So, try doing this to rule out such possibility…

  1. Unplug your modem or router from the wall outlet.
  2. Leave it without power for a minute or two.
  3. After which, plug the device back in and wait until it starts to broadcast a signal.
  4. Let your phone reconnect to the network and observe.

If your Galaxy S10 Plus still keeps disconnecting from WiFi network, then move on to the next procedure.

Third solution: Reset Network Settings

After doing the forced restart and power-cycling your network devices and the problem continues, then this is the next thing that you have to do. This will delete all wireless connections in your phone so it’s not really a solution specific to WiFi issues. It’s a general procedure for network problems but very effective in fixing issues like this. Here’s how it’s done:

  1. Swipe down from the top of the screen to pull the notification panel down.
  2. Tap the Settings icon on the upper-right corner.
  3. Scroll to and tap General management.
  4. Touch Reset.
  5. Tap Reset network settings.
  6. Tap Reset settings.
  7. If prompted, enter your PIN, Password or Pattern.
  8. Finally, tap Reset.

All wireless connections will be deleted if you did this, so let your phone reconnect to the network and try to see if WiFi still keeps disconnecting even after this. If it still does, then move on to the next procedure.

ALSO READ: Samsung Galaxy S10e shows “Gallery has stopped” error

Fourth solution: Delete the system cache so it will be replaced

When the system cache gets corrupted, performance issues will occur which may result to services to randomly stop without apparent reason or cause. The system creates the cache to make phone run smoothly but there are times when it gets corrupted. It’s recommended to delete the cache from time to time so that it will be replaced with a new one. Here’s how you do it:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy S10e logo shows, release all three keys.
  4. Your Galaxy S10e will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

It will take a little time for your phone to reboot after wiping the cache partition but once it becomes active, try to see if the WiFi connection still keeps disconnecting because if it still does, then you have no other choice but to reset your device.

Fifth solution: Backup your files and rest your phone

At this point in our troubleshooting, a reset is already required. This will rule out the possibility that it’s just an issue with the firmware. Most of the time this will fix any firmware-related problems so there’s a big chance this will solve the issue. However, make sure to create a copy of your important files and data as they will be deleted. After the backup, make sure to remove your Google and Samsung accounts so that you won’t be locked out. And then, follow these steps to reset your phone:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy S10e logo shows, release all three keys.
  4. Your Galaxy S10e will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that we’ve been able to help you fix your Samsung Galaxy S10e with WiFi that keeps disconnecting. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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