Samsung Galaxy S10e shows “Gallery has stopped” error

The error message “Unfortunately, Gallery has stopped” that keeps showing on some units of Galaxy S10e means that the default pictures and videos manager has crashed. When it happens, it’s most likely due to a minor problem with either the app or the firmware. In other words, you may be able to get rid of the error by doing a couple of procedures.

In this post, I will walk you through in troubleshooting your Galaxy S10e that keeps showing the “Gallery has stopped” error. We will consider every possibility and rule them out one by one until we can determine the reason why the error keeps popping up. So, if you’re one of the owners of this device and are currently being bugged by a similar problem, continue reading as this post may be able to help you.

For owners who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common problems with this device. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need further assistance don’t hesitate to contact us by filling up our Android issues questionnaire.

How to get rid of “Gallery has stopped” error on Galaxy S10e

The Gallery is a pre-installed app so there’s always a chance that the problem is with the firmware. However, we need to be thorough in our troubleshooting. Here’s what you should do:

First solution: Close apps running in the background and force restart your phone

Gallery is used by many applications including third-party apps and it’s always possible that one of them is causing it to crash. Therefore, the first thing you have to do is close all applications that are running in the background.

  1. Go back to the Home screen.
  2. Tap the Recent key.
  3. Tap Close all to quit all apps running in the background.

After doing this, you have to force restart your phone so that the memory will be refreshed and all its apps and services reloaded. Here’s how you do it:

  1. Press and hold the volume down button and don’t release it yet.
  2. While holding down the volume button, press and hold the power key as well.
  3. Keep both keys held down together for 15 seconds or until the S10e logo shows on the screen.

If the Gallery has stopped error still shows up when you open the app after doing these procedures, then move on to the next solution.

ALSO READ: How to fix Samsung Galaxy S10e that keeps freezing

Second solution: Delete cache and data of Gallery

Doing this will delete the app’s cache and replace it with a new one and then it will reset the app back to its default settings. If this is just a problem with the app itself, then this procedure will fix it. Here’s how it’s done…

  1. Swipe down from the top of the screen to pull the notification panel down.
  2. Tap the Settings icon on the upper-right corner.
  3. Scroll to and tap Apps.
  4. Find Gallery and tap on it.
  5. Tap Storage.
  6. Touch Clear cache.
  7. Touch Clear data and then tap OK to confirm.

After doing this, try to see if the gallery has stopped error still pops up because if it does, then it’s time to troubleshoot the firmware.

Third solution: Wipe cache partition to fix Gallery has stopped error

This is going to delete the system cache and replace it with a new one. It’s very important to do this procedure because it happens so often that the cache gets corrupted and will result to performance issues including app crashes. Don’t worry, none of your pictures or files will be deleted if you did this. Here’s how it’s done…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy S10e logo shows, release all three keys.
  4. Your phone will continue to boot into the recovery mode and once it reaches the black screen with blue and yellow texts, you’re ready to proceed to the next step.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

If the gallery has stopped error still pops up after this, then you have no other choice but to reset your phone.

ALSO READ: Samsung Galaxy S10e shows “Internet may not be available” error

Fourth solution: Backup your files and reset your phone

At this point, a reset will be necessary because it’s possible that it’s a firmware issue that’s causing Gallery to crash. Before the reset, backup your pictures, files and data as they will be deleted. After the backup, remove your Google and Samsung accounts from your phone so you won’t be locked out. After which, follow these steps to reset your phone:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy S10e logo shows on the screen, release all keys.
  4. Your phone will continue the boot process until it reaches the recovery mode.
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that this troubleshooting guide has helped you get rid of the Gallery has stopped error on your Galaxy S10e. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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