Pandora keeps crashing on Samsung Galaxy S10 Plus

If a popular application like Pandora keeps crashing on a high-end smartphone like the Samsung Galaxy S10 Plus, it could be just a problem with the app itself or an issue with the firmware. Pandora is a third-party app so it wouldn’t be that hard to fix because at the end of the day, if it continues to bug you even after doing some troubleshooting procedures, then you could just uninstall it from your device.

But then of course, we want you to continue enjoying your phone with your favorite apps. So, we want to help you fix the problem but getting rid of the error instead of the app. In this post, I will walk you through in troubleshooting your Galaxy S10 Plus with Pandora that keeps on crashing. We will consider every possibility and rule them out one by one until we can determine why Pandora keeps crashing on your phone. So, continue reading as this article may be able to help you one way or another.

Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us.

Why Pandora keeps crashing on Galaxy S10 Plus and how to fix it

Most of the time, if there’s a problem with the app, it will result to crashes. In this case, you may be getting the error “Unfortunately, Pandora has stopped” or the app closes immediately after you open it. It’s a pretty annoying problem but not necessarily hard to fix. With that said, here are the things you need to do to try and fix Pandora keeps crashing issue…

First solution: Force restart your Galaxy S10 Plus

When troubleshooting app issues, you must always begin with this procedure because it’s possible that it’s just due to a very minor firmware issue or even a glitch. The forced restart is a simulated battery removal and it refreshes your phone memory as well as reload all its applications and services. This could be the only procedure you have to do and here’s how it’s done:

  1. Press and hold the Volume Down button and don’t release it yet.
  2. While holding down the volume button, press and hold the Power key as well.
  3. Keep both keys held down together for 15 seconds or until the Galaxy S10 Plus logo shows on the screen.

Once the phone has rebooted, open the app and see if the Pandora keeps crashing issue remains. If it does, then move on to the next procedure.

ALSO READ: Two Easy and Free Ways to Take a Screenshot on Samsung Galaxy S10 Plus

Second solution: Clear Pandora’s cache

If the forced restart failed to fix the problem, the next thing you have to do is troubleshoot the app itself. Begin with clearing its cache because it’s possible that it has been corrupted or already obsolete. Don’t worry, you won’t lose any of your files or data by doing it. Here’s how…

  1. Swipe down from the top of the screen to pull the notification panel down.
  2. Tap the Settings icon on the upper-right corner.
  3. Scroll to and then tap Apps.
  4. Find and tap Pandora.
  5. Tap Storage.
  6. Touch Clear cache.

After clearing the cache, open the app and see if Pandora keeps crashing still. If it still does, then move on to the next solution.

Third solution: Clear Pandora’s data files

Doing this will reset the app but if it’s just a minor issue with Pandora, it should fix the problem. This will delete the data of hte app in your phone but don’t worry, as long as you saved those data in your account, you should be able to retrieve them after doing this. Here’s how it’s done:

  1. Swipe down from the top of the screen to pull the notification panel down.
  2. Tap the Settings icon on the upper-right corner.
  3. Scroll to and then tap Apps.
  4. Find and tap Pandora.
  5. Tap Storage.
  6. Touch Clear data and then tap OK to confirm.

After resetting the app, open it and see if Pandora keeps crashing still. If it still does, then move on to the next solution as this could be due to a firmware issue.

ALSO READ: Samsung Galaxy S10 Plus Google Maps keeps crashing

Fourth solution: Delete the system cache

Aside from app caches, the system also creates cache of its own to make sure the phone runs smoothly. However, if it gets corrupted, performance issues may occur like app crashes. It’s a possibility you also have to rule out and to do so, you have to wipe the cache partition to delete the system cache and replace it with a new one. Here’s how it’s done:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy S10+ logo shows, release all three keys.
  4. Your Galaxy S10 Plus will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

Once the phone has rebooted, open the app and try to stream your favorite radio station. If Pandora keeps crashing continuously after this, then move on to the next solution.

ALSO READ: Netflix keeps crashing on Samsung Galaxy S10 Plus

Fifth solution: Backup your files and reset your phone

A reset will surely fix any app issues but the reason why this solution comes at the end of our troubleshooting guide is because we want to exhaust all possible solution before the reset as you may end up losing some of your important files and data. Therefore, before doing this procedure, make sure to create a copy of your important files and data as they will be deleted. After the backup, make sure to remove your Google and Samsung accounts so that you won’t be locked out of your device after the reset. After that, follow these steps to reset your phone:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy S10+ logo shows, release all three keys.
  4. Your Galaxy S10 Plus will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that we’ve been able to help you fix your Samsung Galaxy S10 Plus with Pandora keeps crashing issue. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook page or follow us on Twitter.

RELEVANT POSTS: