How To Fix The Vivo Nex Dual Display Won’t Connect To Wi-Fi Issue

The #Vivo #Nex #DualDisplay is a premium Android smartphone that is best known for having two displays. This model was first released in November 2018 and has an Aluminum frame with Corning Gorilla Glass 5 on both the front and back. This phone has a 6.39 inch Super AMOLED primary screen which has a resolution of 1080 x 2340 pixels. It also has a 5.49 inch Super AMOLED secondary screen which is located at the back. Under the hood is a Snapdragon 845 processor paired with 10GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Vivo Nex Dual Display won’t connect to Wi-Fi issue.

If you own a Vivo Nex Dual Display or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

How To Fix The Vivo Nex Dual Display Won’t Connect To Wi-Fi Issue

Before you do any of the recommended troubleshooting steps for this particular device it’s best to make sure that the phone is running on the latest software version. If an update is available then I suggest that you download and install it first.

Turn on the Wi-Fi switch

Your phone will have a Wi-Fi switch which needs to be activated before the device can scan and connect to a Wi-Fi network. There are instances when the phone owner will forget to turn on this switch making it seem that there is a Wi-Fi problem. What you will want to do first in this case is to make sure that the Wi-Fi switch is on.

  • Select Settings
  • Select Wireless & networks
  • Select Wi-Fi
  • Turn on Wi-Fi

Try to check if the phone can connect to the Wi-Fi network.

Check if the problem is caused by the router

Sometimes the problem can be caused by an issue with the router and not the phone itself. The next step is to eliminate the router as a possible cause of the problem. Can other devices connect to the router successfully? Does the router have a setting activated ( MAC filtering) that is blocking your phone from connecting to it? One quick way to check if this is a router related issue is to try connecting your phone to a different Wi-Fi network then check if the issue still occurs. If it doesn’t then it’s very likely that the problem is caused by the router.

Perform a soft reset

One you have made sure that the problem is not caused by the router it’s time to check if a minor software glitch is the culprit. What you should do is to refresh the phone software which can be done easily by simply restarting the device.

  • Press and hold the Power and Volume down key for up to 45 seconds.
  • Wait as the device restarts.

Check if the Vivo Nex Dual Display won’t connect to Wi-Fi issue still occurs.

Reset the phone network settings

This step is usually done whenever the phone is having a problem connecting to a data network.  The following changes will occur on your phone.

  • Stored Wi-Fi networks will be deleted.
  • Paired Bluetooth devices will be deleted.
  • Background data sync settings will be turned on.
  • Data restrictive settings in applications that were manually turned on/off by the customer will be reset to the default setting.
  • Network selection mode will be set to automatic.

To reset the network settings of your device:

  • Turn on the phone by pressing the Power key for a few moments
  • Choose Settings
  • Tap More Settings.
  • Tap Backup and Reset.
  • Select Reset Network Settings.

Check if the issue still occurs.

Start the phone in Safe Mode

There are cases when an app you downloaded from the Google Play Store will cause issues on the phone when it is installed. To check if an app you downloaded is causing the problem you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • Turn off the phone
  • Press power button to turn on phone then long press on the volume down key when the Vivo logo appears
  • The phone should now boot in Safe Mode.

In case the issue does not occur in this mode then it is most likely caused by an app you installed. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

There are cases when the cached data stored in the dedicated partition of the phone can become corrupted. When this happens this this will usually cause certain issues to occur on the phone. To eliminate the possibility that this is what’s causing the problem you will have to wipe the cache partition of the phone from the recovery mode.

  • Press and hold the Volume Down + Power key together for a short while.
  • Release all buttons when Fastboot Mode appears.
  • In this mode select “Recovery”. Use Volume Down to navigate and the Power key to confirm that.
  • Press the volume key to highlight the Wipe cache option then the power key to select it
  • Use the volume keys to go to “reboot system now” and press the power key.

Check if the issue still occurs.

Perform a factory reset

In case the above steps fails to fix the Vivo Nex Dual Display won’t connect to Wi-Fi issue then the best thing to do right now is a factory reset. Make sure to backup your phone data before doing the reset.

  • Press and hold the Volume Down + Power key together for a short while.
  • Release all buttons when Fastboot Mode appears.
  • In this mode select “Recovery”. Use Volume Down to navigate and the Power key to confirm that.
  • Press the volume key to highlight the “wipe data / factory reset” and press the power button to enter. A screen with many NOs and a YES will appear, with the volume keys again go to the YES and press with the power key.
  • Use the volume keys to go to “reboot system now” and press the power key.

Setup the phone then check if the issue still persists. If it does then this might already be caused by a faulty hardware component. What you will want to do right now is to bring the phone to a service center and have it checked.

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