How To Fix The Samsung Galaxy J6+ Facebook Keeps Crashing Issue

The #Samsung #Galaxy #J6+ is a mid-range Android smartphone model that was first made available in October 2018. It has a solid build quality with a 6 inch IPS LCD display having a resolution of 720 x 1480 pixels. It uses a dual rear camera system and a single 8MP selfie camera on the front. Under the hood is a Snapdragon 425 processor combined with 4GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Samsung Galaxy J6+ Facebook keeps crashing issue.

If you own a Samsung Galaxy J6+ or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

How To Fix The Samsung Galaxy J6+ Facebook Keeps Crashing Issue

It is highly recommended that your phone should be running on the latest software version before proceeding with the troubleshooting steps listed below. If an update is available then I suggest that you download and install it first. This will at least minimize the possibility of the problem being caused by an older software version.

In most cases this issue that you are experiencing with the device is caused by a software glitch which is why we will be troubleshooting the software side of the device. Listed below are the recommended troubleshooting steps for this particular problem.

Perform a soft reset

A soft reset is usually performed when the phone is unresponsive however it should also work in this case as it will refresh the phone software which in turn will eliminate minor software glitches.

  • Press and hold the Power and Volume down key for up to 45 seconds.
  • Wait as the device restarts.

Check if the issue still occurs.

Clear the cache and data of the Facebook app

The Facebook app will usually store the most commonly used data for easy retrieval and to allow a smoother user experience. There’s a possibility that this data that is stored by the app has become corrupted which in turn is causing the app itself to constantly crash. To eliminate this possibility you will need to clear the cache and data of this app by following the steps listed below.

  • From the Home screen, swipe up on an empty spot to open the Apps tray.
  • Tap Settings > Apps.
  • Tap the Facebook app in the default list.
  • To display preinstalled apps, tap Menu > Show system apps.
  • Tap Storage > CLEAR CACHE > CLEAR DATA > DELETE

Check if the Samsung Galaxy J6+ Facebook keeps crashing issue still occurs.

Install the latest version of the Facebook app

If clearing the cache and data of the app fails to work then you should just uninstall the app from your phone then download the latest version from the Google Play Store. This new version might just fix the issue that you are experiencing with your device right now. Take note that you can only do this if the app does not come pre-installed in your device.

To uninstall the Facebook app

  • From the Home screen, swipe up on an empty spot to open the Apps tray.
  • Tap Settings > Apps.
  • Tap the Facebook application in the default list.
  • To display preinstalled apps, tap Menu > Show system apps.
  • Tap UNINSTALL > OK

Once the app has been uninstalled open the Google Play Store then search for Facebook and install it in your phone.

Check if the Samsung Galaxy J6+ Facebook keeps crashing issue still occurs.

Wipe the cache partition

There are instances when a corrupted system cached data can cause this problem. It’s therefore a good idea to delete this data as the phone will just rebuild this data when it starts again.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  • When the device logo screen displays, release only the Power key
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Check if the issue still occurs.

Perform a factory reset

One last troubleshooting step to consider if you are still experiencing the Samsung Galaxy J6+ Facebook keeps crashing issue is a factory reset. This will bring your phone back to its original factory condition. Take note that your phone data will be deleted in the process so make sure to backup your phone data before proceeding.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  • When the device logo screen displays, release only the Power key
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Setup the phone, but do not install any apps yet except for the Facebook app, then check if the issue still occurs. If it does then your best option right now is to contact the Facebook support team for further assistance. You can also try using a different app that allows you to access your Facebook account or use your phone browser.

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