How To Fix The Oppo A7 Facebook Keeps Crashing Issue

The #Oppo #A7 is a mid-range Android smartphone that was first released in November 2018. This phone has a 6.2 inch IPS LCD display with a resolution of 720 x 1520 pixels and is protected by Corning Gorilla Glass 3. It uses a dual rear camera system and a single 16MP front camera. Under the hood is a Snapdragon 450 processor paired with 4GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Oppo A7 Facebook keeps crashing issue.

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How To Fix The Oppo A7 Facebook Keeps Crashing Issue

Before you perform the recommended troubleshooting steps for this particular problem it’s best to make sure that the phone is running on the latest software version. If an update is available then I suggest that you download and install it first. This will reduce the possibility of the problem being caused by compatibility issues between the Facebook app and your phone software.

One of the main factors that can cause Facebook to crash is because of a software glitch. Listed below are the recommended troubleshooting steps that you need to do for this particular problem.

Perform a soft reset

A soft reset will refresh your phone software which should eliminate any minor software glitches. You can perform this task by simply restarting the device.

  • Press and hold the Power and Volume down key for up to 45 seconds.
  • Wait as the device restarts.

Check if the issue still occurs.

Clear the cache and data of the Facebook app

The Facebook app on your phone  will usually store the most commonly used data to speed up its operation. There’s a possibility that this cached data can become corrupted which in turn can cause the app itself to constantly crash. To eliminate this possibility you will need to clear the cache and data of this app by following the steps listed below.

  • Open the Settings.
  • Tap on the Application Manager then go to the Apps list.
  • Tap on the Facebook App
  • Tap on Storage.
  • Tap on Clear Cache and Clear Data

Check if the Oppo A7 Facebook keeps crashing issue still occurs.

Install the latest version of the Facebook app

If clearing the cache and data of the app fails to work then you should just uninstall the Facebook app from your phone. Once this is done download the latest version of the app from the Google Play Store. This new version might just fix the issue that you are experiencing with your device right now. Take note that this will only work if the Facebook app is not pre-installed in your device.

To uninstall the Facebook app

  • On the Home screen, tap Play Store
  • Tap the menu icon in the Google Play search box
  • Tap My apps & games
  • Tap the Facebook app then tap Uninstall
  • Tap OK to confirm you want to delete the app
  • The app will now be removed from your phone.

Once the app has been uninstalled open the Google Play Store again then search for Facebook and install it in your phone.

Check if the issue still occurs.

Wipe the cache partition of the phone

There are cases when the cached data stored in the dedicated partition of the phone can become corrupted. When this happens this this will usually cause certain issues to occur on the phone. To eliminate the possibility that this is what’s causing the problem you will have to wipe the cache partition of the phone from the recovery mode.

  • Press down the Power key and select the Power off option. If the screen is frozen or unresponsive, you can hold down the Power key for several seconds until the device switches off.
  • Press the Volume Down and Power keys for a few moments.
  • Release all buttons when the OPPO logo appears.
  • Select language.
  • Select Wipe Cache Partition.
  • Tap ok
  • Reboot the phone.

Check if the issue still occurs.

Perform a factory reset

In case the above steps fails to fix the Oppo A7 Facebook keeps crashing issue then there’s a chance that this is caused by a system glitch. The best way to deal with this right now is to perform a factory reset. Make sure to backup your phone data before doing the reset.

  • Press down the Power key and select the Power off option. If the screen is frozen or unresponsive, you can hold down the Power key for several seconds until the device switches off.
  • Press the Volume Down and Power keys for a few moments.
  • Release all buttons when the OPPO logo appears.
  • Select language.
  • Select  Wipe data and Wipe data (Keep SMS, Contacts and Photos).
  • Tap ok
  • Reboot the phone.

Setup the phone then install only the Facebook app. Check if the issue still occurs. If it does then you should contact the Facebook support team for further assistance. You can also try using a different third party app that allows you to access your Facebook account or you can use the phone browser to visit the Facebook website

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