How To Fix The LG Q8 Facebook Keeps Crashing Issue

The #LG #Q8 is a mid-range Android smartphone with the latest version released in October 2018. This device is MIL-STD-810G compliant and is IP68 certified. It comes with a stylus which works well with the 6.2 inch IPS LCD screen of the device. Under the hood is a Snapdragon 450 processor which is paired with 4GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the LG Q8 Facebook keeps crashing issue.

If you own an LG Q8 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

How To Fix The LG Q8 Facebook Keeps Crashing Issue

As the most popular social media company in the world today, Facebook has made it easier for anyone to access their account on any device. The android platform for example has a Facebook app available at the Google Play Store. If your phone does not come pre-installed with this app then you can easily download the official version at the Play Store. This app however is not perfect and sometimes it might crash on your phone. Listed below are the troubleshooting steps you need to do to fix this problem.

Update your phone software

What you will want to do first is to make sure that the phone is running on the latest software version. If an update is available then I suggest that you download and install it first. This will minimize the possibility of any compatibility issues between your phone software and the Facebook app.

Once your phone has the latest software version installed try to check if the issue still occurs.

Perform a soft reset

Refreshing the phone software by doing a soft reset is the next step that you should do. Although this is usually done when the device is unresponsive it is also recommended in this case as refreshing the phone software will usually eliminate any temporary corrupt data from the device.

  • Press and hold the Power and Volume down key for up to 45 seconds.
  • Wait as the device restarts.

Check if the issue still occurs.

Clear the cache and data of the Facebook app

The app will usually store cached data to make it perform better. There’s a possibility that this data has become corrupted which in turn is causing the app itself to constantly crash. To eliminate this possibility you will need to clear the cache and data of this app by following the steps listed below.

  • From the Home screen, tap Settings.
  • Tap the ‘General’ tab > Apps & notifications.
  • Tap App info.
  • Tap the filter to select the following: All, Enabled, Disabled
  • Tap the desired app, then Storage.
  • Tap Clear cache or Clear Data then YES

Check if the LG Q8 Facebook keeps crashing issue still occurs.

Install the latest version of the Facebook app

If clearing the cache and data of the app fails to work then you should just uninstall the Facebook app from your phone then download the latest version from the Google Play Store. This new version might just fix the issue that you are experiencing with your device right now.

To uninstall the Facebook app

  • From the Home screen, tap Settings.
  • Tap the ‘General’ tab > Apps & notifications.
  • Tap the filter to select the following: All, Enabled, Disabled
  • Tap the desired app.
  • Tap Uninstall, then tap OK.

Once the app has been uninstalled search for it again in the Play Store then install it.

Wipe the cache partition of the phone

Sometimes the cached data stored in the dedicated partition of the phone can become corrupted. When this happens this this will usually cause certain issues to occur on the phone. To eliminate the possibility that this is what’s causing the problem you will have to wipe the cache partition of the phone from the recovery mode.

  • From the Home screen, tap Settings.
  • Tap the ‘General’ tab.
  • Tap Storage > Internal storage.
  • Wait for menu options to finish calculating.
  • Tap Free up space.
  • Tap Temporary files & raw files.
  • Select the following options: Cached data, Clip tray temporary files, Raw files from camera.
  • Tap Delete > DELETE

Check if the LG Q8 Facebook keeps crashing issue still occurs.

Perform a factory reset

In case the above steps fails to fix the problem then there is a possibility that this is caused by a system glitch. The best way to deal with this right now is to perform a factory reset. Make sure to backup your phone data before doing the reset.

  • Turn off the device.
  • Press and hold the Power and Volume down buttons.
  • When the LG logo appears, quickly release and then re-hold the Power button while continuing to hold the Volume down button.
  • When the ‘Delete all user data (including LG and carrier apps) and reset all settings’ message appears, use the Volume down button to highlight Yes.
  • Press the Power button to reset the device.

Setup the phone, but do not install any apps yet except for the Facebook app, then check if the issue still occurs. If it does then your best option right now is to contact the Facebook support team for further assistance. You can also try using a different app that allows you to access your Facebook account aside from the official Facebook app or access your account using the phone browser.

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