How To Fix The LG K11 Plus Facebook Keeps Crashing Issue

The #LG #K11Plus is a budget Android smartphone model first released in July 2018. It is a dual SIM device with a 5.3 inch IPS LCD display having a resolution of 720 x 1280 pixels. At the back you will find the single 13MP camera while on the front is a single 5MP camera. Under the hood is a Mediatek MT6750 processor which is paired with 3GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the LG K11 Plus Facebook keeps crashing issue.

If you own an LG K11 Plus or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

How To Fix The LG K11 Plus Facebook Keeps Crashing Issue

Facebook has become the leading social media company in the world today. A lot of people around the world can access their accounts using multiple devices. The Android platform for example has a Facebook app available at the Google Play Store which when installed on a device makes it easier to access the Facebook account. This app however is not perfect and sometimes it might crash on your phone. Listed below are the troubleshooting steps you need to do to fix this problem.

Update your phone software

The first thing that you will want to do is to make sure that the phone is running on the latest software version. If an update is available then I suggest that you download and install it first. This will reduce the possibility of any compatibility issues between your phone software and the Facebook app.

Once your phone has the latest software version installed try to check if the issue still occurs.

Perform a soft reset

You should try to refresh the phone software as this will usually fix any issues caused by a minor software glitch. Although this is usually done when the device is unresponsive it is also recommended in this case as It will usually eliminate any temporary corrupt data from the device.

  • Press and hold the Power and Volume down key for up to 45 seconds.
  • Wait as the device restarts.

Check if the LG K11 Plus Facebook keeps crashing issue still occurs.

Clear the cache and data of the Facebook app

The app will usually store the most commonly used data to make it perform better. There’s a possibility that this data has become corrupted which in turn is causing the app itself to constantly crash. To eliminate this possibility you will need to clear the cache and data of this app by following the steps listed below.

  • From the Home screen, tap Settings.
  • Tap the ‘General’ tab > Apps & notifications.
  • Tap App info.
  • Tap the filter to select the following: All, Enabled, Disabled
  • Tap the desired app, then Storage.
  • Tap Clear cache or Clear Data then YES

Check if the LG K11 Plus Facebook keeps crashing issue still occurs.

Install the latest version of the Facebook app

If clearing the cache and data of the app fails to work then you should just uninstall the Facebook app from your phone then download the latest version from the Google Play Store. This new version might just fix the issue that you are experiencing with your device right now.

To uninstall the Facebook app

  • From the Home screen, tap Settings.
  • Tap the ‘General’ tab > Apps & notifications.
  • Tap the filter to select the following: All, Enabled, Disabled
  • Tap the desired app.
  • Tap Uninstall, then tap OK.

Once the app has been uninstalled search for it again in the Play Store then install it.

Wipe the cache partition of the phone

Sometimes the cached data stored in the dedicated partition of the phone can become corrupted. When this happens this this will usually cause certain issues to occur on the phone. To eliminate the possibility that this is what’s causing the problem you will have to wipe the cache partition of the phone from the recovery mode.

  • From the Home screen, tap Settings.
  • Tap the ‘General’ tab.
  • Tap Storage > Internal storage.
  • Wait for menu options to finish calculating.
  • Tap Free up space.
  • Tap Temporary files & raw files.
  • Select the following options: Cached data, Clip tray temporary files, Raw files from camera.
  • Tap Delete > DELETE

Check if the LG K11 Plus Facebook keeps crashing issue still occurs.

Perform a factory reset

In case the above steps fails to fix the problem then I recommend that you perform a factory reset. Make sure to backup your phone data before doing the reset.

  • Turn off the device.
  • Press and hold the Power and Volume down buttons.
  • When the LG logo appears, quickly release and then re-hold the Power button while continuing to hold the Volume down button.
  • When the ‘Delete all user data (including LG and carrier apps) and reset all settings’ message appears, use the Volume down button to highlight Yes.
  • Press the Power button to reset the device.

Setup the phone, but do not install any apps yet except for the Facebook app, then check if the issue still occurs. If it does then your best option right now is to contact the Facebook support team for further assistance. You can also try using a different app that allows you to access your Facebook account aside from the official Facebook app or access your account using the phone browser.

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