How To Fix The Huawei Mate 10 Pro Can’t Send MMS Issue

The #Huawei #Mate10Pro is a premium Android smartphone first released in November 2017. It has an excellent design quality being made of metal with glass on both the front and back. It uses a 6 inch AMOLED display with a resolution of 1080 x 2160 pixels and is protected by Corning Gorilla Glass. It sports a dual rear camera system with Leica optics while under the hood is a HiSilicon Kirin 970 paired with 6GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Huawei Mate 10 can’t send MMS issue.

If you own a Huawei Mate 10 Pro or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix The Huawei Mate 10 Pro Can’t Send MMS Issue

Before performing any troubleshooting steps on this device it’s best to make sure that it is running on the latest software version. If an update is available then I suggest that you download and install it first. Once the phone software has been updated you can now proceed with the steps listed below.

Make sure your phone settings are correct

Most carrier will usually need two things from your phone in order for it to be able to successfully send and receive an MMS. First, it should have an active mobile data subscription and second, your phone should have the correct APN settings.

Make sure your phone is able to go online using your mobile data subscription and that it is getting a good data signal, preferably LTE.

Each carrier has its own unique APN setting which is why you need to compare your carrier APN setting with the one set in your phone and make the necessary changes in your device if needed.

To access the APN settings of your phone:

  • Go to the Settings menu
  • Tap the Wireless & Networks section
  • Press Mobile network
  • Press Access point name

In case your phone satisfies both conditions but it is still unable to send out an MMS then proceed with the additional troubleshooting steps listed below.

Perform a soft reset

Try to refresh the phone software by doing a soft reset. This is usually done when a phone becomes unresponsive but is also recommended in this particular case.

  • Press and hold the Power and Volume down key for up to 45 seconds.
  • Wait as the device restarts.

Once the phone restarts check if the issue still occurs.

Clear the cache and data of the text messaging app

The text messaging app is designed to store the most commonly used data for quick access resulting in the app running smoothly. Sometimes this data can become corrupted which will result in this issue. If this is the case then clearing the cache and data of this app will help.

  • Tap on Settings
  • Tap Apps
  • Tap on Apps again
  • Tap the Messaging app
  • Tap on storage
  • Tap on clear cache
  • Tap on the Home key to return to the home screen

Check if the issue still occurs.

Check if the issue occurs in Safe Mode

There are instances when an app you downloaded and installed in the phone could be causing the Huawei Mate 10 Pro can’t send MMS issue. To check if this is the case you will need to start the phone in Safe Mode since only the pre-installed apps are allowed to run in this mode.

  • Power off the phone by holding down the power button for a few seconds.
  • Press and hold the power button and release it when you see the Huawei logo on screen.
  • After releasing the Power key, immediately press and hold the Volume down key.
  • Keep holding the Volume key till the phone completely boots up.
  • Once the phone boots up,  “Safe mode” should be appeared on the bottom of the screen

In case the issue does not occur in this mode then it’s likely that the problem is caused by an app you downloaded. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

The phone system cached data is used to speed up the access to your phone apps. Sometimes this data can get corrupted which results in issues occuring on the device. To check if a corrupted cached data is causing the problem you will need to wipe the cache partition of the phone from the recovery mode.

  • Turn off your phone.
  • Press and hold Volume UP button along with Power button on your  device simultaneously for a few seconds
  • The phone will enter the stock recovery mode
  • Use volume buttons to highlight “wipe cache partition” and use power key to select it
  • Reboot the system once the process is completed

Check if the issue still occurs.

Perform a factory reset

One last troubleshooting step you should consider is a factory reset. This will revert your phone back to its original factory condition. Make sure to backup your phone data before doing the reset as it will be deleted in the process.

  • Turn off your phone.
  • Press and hold Volume UP button along with Power button on your  device simultaneously for a few seconds
  • The phone will enter the stock recovery mode
  • Use volume buttons to highlight  select wipe cache/factory reset and use power key to select it
  • Reboot the system once the process is completed

Once the reset is complete make sure that the phone has the correct APN settings first then try to send an MMS.

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