How To Fix Samsung Galaxy M10 Won’t Turn On Issue

The #Samsung #Galaxy #M10 is a mid-range Android smartphone first released in February 2019. This device has a plastic body with a 6.22 inch TFT display having a resolution of 720 x 1520 pixels on the front. It uses a dual rear camera system and a single 5MP selfie camera on the front. Under the hood is an Exynos 7870 octa core processor paired with 3Gb of RAM which allows apps to run smoothly. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Samsung Galaxy M10 won’t turn on issue.

If you own a Samsung Galaxy M10 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix Samsung Galaxy M10 Won’t Turn On Issue

A major issue that you might experience on your device is when it does not turn on. There are a number of different factors that can cause this issue and  one of which is a defective hardware component. If this is what’s happening right now then you will need to have the phone repaired at a service center however if this is caused by some form of software glitch then there is still hope as you can troubleshoot this by following the steps listed below.

Make sure the battery of the phone is charged

One of the most important things that you will need to do first is to make sure that the phone battery has sufficient charge. This allows you to eliminate the possibility of the issue being caused by a drained battery. Follow the steps listed below to charge the device.

  • Clean the charging port of the phone using a can of compressed air. Make sure that any dirt or debris stuck in this port is removed.
  • Fully charge the phone using its wall charger.
  • In case the phone does not charge then try using a different charging cord and wall charger. You should also try charging the phone from a computer USB port in case charging using the wall charger fails to work.

Once the phone has sufficient charge you should try turning on the device.

Perform a soft reset

Most issues caused by a minor software glitch can usually be fixed by doing a soft reset. Although this is usually done when the phone is unresponsive it will also work in this case as it will refresh the phone software. This is done by pressing and holding on the power button for a few seconds until the device restarts.

Check if the problem occurs in Safe Mode

There are instances when an app you downloaded can cause this particular problem. To check if this is the case you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • Make sure that the device is off.
  • Press and hold the Power key past the screen with the device name.
  • When ‘SAMSUNG’ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see ‘Safe Mode’.

If the Samsung Galaxy M10 won’t turn on issue does not occur in this mode then it could be caused by an app you downloaded. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

The phone system cached data is used to speed up the access to your phone apps. Sometimes this data can get corrupted which results in issues occuring on the device. To check if a corrupted cached data is causing the problem you will need to wipe the cache partition of the phone from the recovery mode.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  • When the device logo screen displays, release only the Power key
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Check if the issue still occurs.

Perform a factory reset

One last troubleshooting step you should consider if you are still experiencing the Samsung Galaxy M10 won’t turn on issue is a factory reset from the recovery mode. This will revert your phone back to its original factory condition. Take note that this procedure will erase your phone data.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  • When the device logo screen displays, release only the Power key
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

If the phone still does not turn on after performing the troubleshooting steps listed above then this could already be caused by a faulty hardware component. The best thing to do right now is to bring the phone to a service center and have it repaired.

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