How to fix Play Store error 911 on your Samsung Galaxy Note 9

The Google Play Store error 911 which seems to be bugging some owners of the Samsung Galaxy Note 9 occurs when the user is downloading or installing an application. The actual error message goes like this “App could not be downloaded due to error. (911)” and what makes it so pesky is that the download process will be stopped prompting you to download the app again only to be greeted with the same error the second time around. You need to address this problem as soon as you can because if left unresolved, you could not install any app.

So, in this post, I will help you in troubleshooting your Galaxy Note 9 that’s bugged down by the Play Store error 911. We will consider every possibility and rule them out one after another until we can figure out what the problem really is all about and hopefully fix it. If you’re one of the owners of this device and are currently experiencing this problem, continue reading as this guide may be able to help you.

Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our Android issues questionnaire.

Fixing Galaxy Note 9 with Play Store erro 911

The reason that you need to perform these troubleshooting procedures is to figure it out the issue and get rid of it. The following procedures are safe and have been proven effective. You may not need to perform all of them as this problem can be fixed by doing a couple of procedures. With that said, here are the things you need to do:

First Solution: Perform Forced Restart

One of the reasons that errors like this occur on your phone is due to a glitch in the system or a minor firmware issue. In troubleshooting a device with this kind of problem, you must always begin with the forced restart. It is a simulated battery removal which refreshes your phone’s memory as well as reloads all apps and services. Here’s how it’s done:

  1. Press and hold the Volume Down button and don’t release it yet.
  2. While holding down the volume button, press and hold the Power key as well.
  3. Keep both keys held down together for 15 seconds or until the Galaxy Note 9 logo shows on the screen.

After this procedure, open the Play Store and then try downloading any app. If the error 911 still shows up, then troubleshoot the app itself.

ALSO READ: How to fix Play Store error 941 on Samsung Galaxy Note 9

Second Solution: Delete Play Store Cache and Data

Another possibility we have to rule out after the first procedure failed to fix the problem is that the cache and data of the Play Store may have been corrupted or became obsolete. Things like that happen all the time and errors or app crashes is just one of the symptoms. Therefore, delete the cache and data to reset Play Store as well as create newer cache. Here’s how…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the 3 dots icon > Show system apps to display preinstalled apps.
  4. Find and tap Google Play Store.
  5. Tap Storage.
  6. Tap Clear cache.
  7. Tap Clear data and then tap OK.

It’s best to restart your phone after doing this to refresh its memory again. After which, launch the Play Store and then download an app. Should the error 911 continue to pop up, then try the next solution.

Third Solution: Reset Network Settings

Unstable internet connection is one of the possibilities to consider why Play Store app is functioning abnormally. There is a chance that during the downloading or updating the connection was interrupted and resulted the process to halt without apparent reason. So, in this step, you have to make sure all wireless communications in your phone are refreshed by resetting the network settings. Follow these steps to do so:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > General Management > Reset > Reset network settings.
  3. Tap Reset settings.
  4. If you have set up a PIN, enter it.
  5. Tap Reset settings. Once complete a confirmation window will appear.

After resetting the network settings, let your phone reconnect to the network and once it gets a stable internet connection, launch the Play store and download an app. If the error 911 still shows up even after this, then you have no other choice but to reset your phone.

ALSO READ: How to fix Google Play Store error 505 on Samsung Galaxy Note 9

Fourth Solution: Create a backup and reset your Note 9

If all procedures mentioned failed to resolve the issue the last option that you can do is to reset your phone. It will surely fix this problem as it’s not really a serious one. If you wonder why the most effective solution always comes last, it’s because we want to exhaust all possible solutions first before suggesting this one to you as you may end up losing some of your important files and data. However, it seems like you have no other choice. Therefore, take time creating a copy of your important files. After that remove your Google and Samsung accounts so that you won’t be locked out of your device after the reset. Once everything is set, follow these steps to reset your phone:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy Note 9 logo shows, release all three keys.
  4. Your Galaxy Note 9 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that we’ve been able to help you fix your Samsung Galaxy Note 9 that’s bugged down by Play Store error 911. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook page or follow us on Twitter.

RELEVANT POSTS: