How to fix Google Play Store error 920 on Samsung Galaxy Note 9

The Play Store error 920 is one of the common issues that bugged Samsung Galaxy Note 9 users for quite some time now. Like the other Play Store issues, the error 920 occurS during the downloading and updating process. But the good thing is this is just a minor problem and you can resolve it through simple procedures.

In this guide, I’ll discuss the same issue to figure it out the reasons why the error code showS up on your Galaxy Note 9. There will be a step by step procedure that you should do to determine the real issue and possibly get rid of it. That being said, continue reading as this article may be able to help you one way or another.

For owners who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common problems with this device. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need further assistance don’t hesitate to contact us by filling up our Android issues questionnaire.

Troubleshooting Galaxy Note 9 with Play Store Error 920

Play Store errors are generally minor problems and you can fix it on your own without any help from a technician. However, you need to be thorough in troubleshooting your phone to determine what the problem is and eventually fix it. Here are the things you need to do to fix the error 920…

  1. Perform Soft Reset.
  2. Reset Play Store App.
  3. Reset Network Settings.
  4. Perform Factory Reset.

Let me explain briefly why you have to do these procedures…

First Solution: Perform Soft Reset

Performing soft reset will eliminate the suspicion that a glitch in the system is causing the error code to pop up on your device. Through this step, we can refresh phone’s memory and closes all apps and services running in the background. So, if a glitch in the system caused this error on your Note 9, then, this procedure will get rid of it.

  1. Press and hold the volume down button and don’t release it.
  2. While holding it down, press and hold the power key as well.
  3. Keep both keys held down together for 15 seconds or until the Note 9 logo shows.

Once the phone has rebooted successfully, try downloading or installing an app and see if the error 920 still shows up. If it does, then move on to the next procedure.

Second Solution: Reset Play Store App

More often than not, there are instances wherein due to corrupt or outdated cache and data the Play Store app functions abnormally. So, this time, we suggest you to bring the app back to its factory settings by wiping out all its cache and data so that new ones will be generated. Here are the steps to reset your Play Store:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. To display preinstalled apps, tap Menu > Show system apps.
  4. Find and tap Google Play Store.
  5. Tap Storage > CLEAR CACHE > CLEAR DATA > DELETE.

When the app reset is done, open your Play Store and see if the error 920 still occurs. If so, follow the next step.

Third Solution: Reset Network Settings

Another possibility to consider that this error code 920 appear on your Note 9 is due to unstable internet connection. If you have to download or install an app you need to have a strong internet connection to avoid the error message to show up. So, through network reset your Galaxy Note 9 will be disconnected from your Home Wifi and you have enter again your password and other credentials to reconnect your device again. Here’s how you do it:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > General Management > Reset > Reset network settings.
  3. Tap RESET SETTINGS.
  4. If you have set up a PIN, enter it.
  5. Tap RESET SETTINGS. Once complete, a confirmation window will appear.

After resetting the network settings, try to open the Play Store and download app to see if the error 920 still shows up. If it still does, then it’s time for the ultimate solution.

Fourth Solution: Perform Factory Reset

If the previous procedures mentioned were unable to resolve the issue, then you have no other choice but to reset your phone. We often don’t recommend this procedure without exhausting all possible solutions as you may lose some files and data. However, you don’t have much of a choice now so make sure to backup your important files and then remove your Google and Samsung accounts so that you won’t be locked out of your device. Once you’ve done these things, follow these steps to reset your Note 9.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Note 9 logo shows, release all keys.
  4. Your phone will continue to boot into the recovery mode and once you see the black screen with blue and yellow texts, you’re ready to proceed to the next step.
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that we’ve been able to help you fix your Note 9 with Google Play Store error 920. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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