There can be a number of reasons why a Samsung Galaxy device won’t charge. One of such causes is presence of water in the charging port. If your Galaxy S10 5G has Moisture detected error when charging, this article should help. Learn what to do by following our troubleshooting steps below.
Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.
How to fix Galaxy S10 5G Moisture detected error | steps to do if device is water damaged
If your Galaxy S10 5G Moisture detected error keeps popping up and you don’t know what to do, follow the troubleshooting steps below.
S10 5G Moisture detected error fix #1: Dry the device
If your Galaxy S10 5G started showing Moisture detected error after using it in a pool, ocean, rain or humid environment, what you must do first is to ensure that it’s dried properly. The charging port is wet and you need to allow water or liquid to dry out first before you can start charging. By design, your Samsung device won’t allow charging if the port is wet. This is to avoid damage to the system.
Based on experience, a Galaxy device will give you ample warning to remind you of a wet charging port. If you try to connect a charging cable to a wet port, there will be an alarm telling you to disconnect. This sound alarm will only stop once the system detects that you’ve disconnected the charging port. Dry the phone by gently shaking it. This is normally enough to get rid of water or moisture in the port.
In normal temperature, water will usually evaporate on its own within a few hours. Let your Galaxy S10 rest near a source of gentle heat such as the back of a TV or computer. If you exposed the device to other liquid other than fresh water, rinse the phone with fresh water thoroughly to remove it. Then, dry the device with clean, soft cloth.
The natural process of evaporation may not be enough to clear the remaining moisture so you’ll need to further dry the phone. There are two home remedies for this depending on the availability of material for you.
A common way to dry wet electronics is by using uncooked rice. After wiping the device dry, put it inside a container and cover it with rice. Make sure that uncooked rice covers the device fully to “bury” in the container. Then, leave it at that state for at least 40 hours or longer. This should be enough time to allow rice to absorb moisture from the port. Make sure to seal the container throughout this process.
Alternatively, you can use several packs of silica gel instead of rice. You can get silica gel from your local crafts store. This is a more effective way to get rid of moisture from your phone. Again, make sure to seal the container before leaving the device in there for at least 48 hours.
If money is not an issue and you need to dry the phone fast, you can allow a professional do the drying for you. Visit an electronics shop or repair shop that offers drying service. There’s a set of professional tools that technicians use to dry electronic parts faster. Talk to your local repair shop for details.
S10 5G Moisture detected error fix #2: Check the charging port
If your Galaxy S10 5G was never near water, or if it hasn’t been exposed to any type of liquid, then your next move should be to ensure that the charging port is not wet. In some cases with water resistant Samsung Galaxy devices in the past, Moisture detected error may not show up during charging though the phone may still refuse to charge. If you are positive that the phone is not wet, especially in the charging port area, try to see if there’s any dirt, lint, or foreign debris in there. Something might be blocking the charging cable causing the phone to not charge properly.
You should do this if you think that your phone is running out of power soon and you badly need it. Again, you want to make sure that your phone’s charging port is dry to avoid damaging the system. Should the error remain, proceed to the next steps to fix possible app or software problems.
S10 5G Moisture detected error fix #3: Use another set of charging accessories
In some rare cases, a bad charging cable and adapter can cause damage to the charging port. Make sure to try charging your phone with another set of Samsung cable and adapter. If you have another family member using an S10, try to borrow his or her cable and adapter and see if that will charge your phone. If there’s no Moisture detected error when using it, you can bet the problem is with the accessories.
S10 5G Moisture detected error fix #4: Perform soft reset
If your Galaxy S10 5G is still showing Moisture detected, then your next move is to perform a soft reset. This is a type of restarting your S10 by simulating the effects of a “battery pull” procedure. Your aim is to refresh the system as if the battery has been disconnected. Since it’s borderline impossible to remove the battery from your S10, this is the closest to that old school procedure. This should clear the system and possibly get rid of the bug as well. To do that, simply press and hold the Power and Volume Down buttons for about 10 seconds. Once the phone has restarted, release the buttons. This is usually effective in clearing bugs that developed when a system is left running for some time. We suggest that you restart your S10 using this method at least once a week to lessen the chances of bugs.
For some Galaxy S10, there may be a slightly different way to arrive at the same method. Here’s how:
- Press and hold the Power + Volume Down buttons for approximately 10 seconds or until the device power cycles. Allow several seconds for the Maintenance Boot Mode screen to appear.
- From the Maintenance Boot Mode screen, select Normal Boot. You can use the volume buttons to cycle through the available options and the lower left button (below the volume buttons) to select. Wait for up to 90 seconds for the reset to complete.
S10 5G Moisture detected error fix #5: Observe on Safe Mode
Another possible reason why your device may be showing moisture detected error is a bad app or malware. If the error stays at this point, deleting that app from the system may help. If you can’t remember the app, or if you’re not sure, you can try to restart the device to safe mode and see how it goes. Here’s how to do that:
- Press and hold the Power button until the Power off window appears then release.
- Touch and hold Power off until the Safe mode prompt appears then release.
- To confirm, tap Safe mode.
- The process may take up to 30 seconds to complete.
- Upon reboot, “Safe mode” appears in the lower-left of the home screen.
Remember that third-party applications are disabled in this mode so what you can use are pre-installed apps. If your S10 5G won’t restart on its own on safe mode, that means that the problem is due to a bad app. Uninstall the app you recently installed and see if that will fix it. If the problem remains, use the process of elimination to identify the rogue app. Here’s how:
- Boot to safe mode.
- Check for the problem.
- Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
- After you uninstall an app, restart the phone to normal mode and check for the problem.
- If your S10 is still problematic, repeat steps 1-4.
S10 5G Moisture detected error fix #6: Clear cache partition
Android depends on a set of temporary files called system cache to load apps quickly. If this cache gets corrupted or outdated, a device may suddenly lag, freeze, crash or show signs of slow performance. At other times, uncommon glitches may occur as well as overall performance of the system may also be affected. To ensure that your S10 has good system cache, we suggest that you clear it once every few months. Here’s how to do it:
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight ‘wipe cache partition’.
- Press Power button to select.
- Press the Volume down key until ‘yes’ is highlighted and press the Power button.
- When the wipe cache partition is complete, “Reboot system now” is highlighted.
- Press the Power key to restart the device.
S10 5G Moisture detected error fix #7: Reset all settings
There are two ways to reset software settings on your Galaxy S10. One is by doing it under Settings and the other is by performing the more powerful factory reset. Resetting software settings via Settings menu is a limited way to restore some settings to their defaults. You should try it first before going ahead with factory reset. Here’s how it’s done:
- Open Settings app.
- Tap General management.
- Tap Reset.
- Tap Reset all settings.
- Tap RESET button.
S10 5G Moisture detected error fix #8: Factory reset
You may have to wipe the phone and return all its software settings to defaults should nothing change at this time. Factory reset is usually effective in fixing software-related troubles.
Below are the two ways to factory reset your S10:
Method 1: How to hard reset on Samsung Galaxy S10 via Settings Menu
This is the easiest way to wipe your Galaxy S10. all you have to do is to go under Settings menu and follow the steps below. We recommend this method if you have no trouble going under Settings.
- Create a backup of your personal data and remove your Google account.
- Open Settings app.
- Scroll to and tap General management.
- Tap Reset.
- Select Factory data reset from the given options.
- Read the information then tap Reset to continue.
- Tap Delete All to confirm action.
Method 2: How to hard reset on Samsung Galaxy S10 using hardware buttons
If your case is that the phone is not booting up, or it boots but Settings menu is inaccessible, this method can be helpful. First, you need to boot the device to Recovery Mode. Once you successfully access Recovery, that’s the time that you begin proper master reset procedure. It may take some tries for you before you can access Recovery so be patient and simply try again.
- If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
- Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
- Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
- Press and hold the Volume Up button and the Bixby button at the same time.
- While still holding the Volume Up and Bixby keys, press and hold the Power button.
- The Recovery screen menu will now appear. When you see this, release the buttons.
- Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
- Press the Power button to select ‘Wipe data/factory reset.’
- Use Volume Down to highlight Yes.
- Press the Power button to confirm factory reset.
S10 5G Moisture detected error fix #9: Get help from Samsung
At other times, Galaxy S10 5G Moisture detected error may be caused by bad hardware. If the error won’t go away after a factory reset, the cause must be something deep within the system. You can visit your local Samsung store or Service Center to set up repair appointment.
S10 5G Moisture detected error fix #10: Use wireless charging
If the cause of the problem is due to a bad charging port, you should try to use wireless charging to top up the battery. You can do this if you don’t want to send the phone in for repair right away. Keep in mind that wireless charging is way slower than wired charging.
S10 5G Moisture detected error fix #11: Clear data of USB Settings service
In some cases of moisture detected warning errors, the cause is not exactly a serious hardware issue but rather a USB port settings glitch. There had been rare cases of this problem in the past but factory reset did help. However, in case you want to check further, you can go ahead and the data of USB Settings app to see if it helps. Here’s what you can do:
- From the Home screen, swipe up on an empty spot to open the Apps tray.
- Tap Settings > Apps.
- Find and touch USB Settings.
- Tap Storage.
- Tap Clear data and then tap OK.
Engage with us
If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.
If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.