How to fix Galaxy M30 can’t receive text messages | SMS not working

If you’re a having a problem getting SMS on your Galaxy device, you’ve come to the right spot. In this post, we’ll show you how to fix Galaxy M30 can’t receive text messages issue.

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How to fix Galaxy M30 can’t receive text messages | SMS not working

If you’re having trouble texting and your Galaxy M30 can’t receive text messages, there’s a number of possible reasons for that. Learn how to fix the problem by following our solutions below.

Galaxy M30 can’t receive text messages fix #1: Ensure network is up

Network-side problems may be rare but it’s not unheard of. Making sure that it’s not the cause of the problem is important in this case. Try checking if your device has good signal bars. If there’s no signal or if it’s weak, this may be the reason why your Galaxy M30 can’t receive text messages. Text messaging or SMS will not work if cellular network is down. Make sure that your device shows that there’s a signal and that the strength is good (at least 3 bars). If there’s 1 or 2 bars only, it’s possible that you may be in a poorly covered area. If you are located in a poorly covered area, try to move in an open field where you get better signal and see if that will help.

Galaxy M30 can’t receive text messages fix #2: Delete old texts

One of the common reasons why incoming texts may fail is a full inbox. Make sure that you have more than enough storage space in your inbox by deleting old texts. If you regularly receive texts with attachments, try to get rid of them and see if that will fix the problem.

Galaxy M30 can’t receive text messages fix #3: Close and restart Messaging app

If your Galaxy M30 can’t receive text messages for no apparent reason, the next troubleshooting step that you can do is force close the messaging app. This gets rid of minor, temporary bugs that may have developed over time. There are two ways to close any app on your device. Below are ways to do each of them.

  1. On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
  2. Once the Recent Apps screen is shown, swipe left or right to look for the Settings app. It should be here if you managed to run it previously. Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.

Another way to force close an app is this:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap Settings app.
  6. Tap Force Stop.

Galaxy M30 can’t receive text messages fix #4: Take note of error messages

Is there an error message that shows up when sending of texts fail? Make sure to take note of any error and do a quick Google search about it. If you’re lucky and the error is known, there may be an online solution that you can try. Remember, some texting errors can be specific to a carrier so you may have to refer to them if you can’t find any online fix.

Galaxy M30 can’t receive text messages fix #5: Check voice calling

Normally, texting issues due to network-side troubles also affect services like voice calling and cellular data. Make sure that you check if you can make or receive calls normally. If you can’t, that’s another indicator of a network problem. To get firsthand information, try calling your network operator. There may be an on-going outage or problem with their infrastructure.

Galaxy M30 can’t receive text messages fix #6: Restart the device

Another solution that you can do is to refresh the system by restarting it. This should clear the system and possibly get rid of the bug as well. To do that, simply press and hold the Power and Volume Down buttons for about 10 seconds. Once the phone has restarted, release the buttons. This is usually effective in clearing bugs that developed when a system is left running for some time. We suggest that you restart your Galaxy M30 using this method at least once a week to lessen the chances of bugs.

For some Galaxy Galaxy M30, there may be a slightly different way to arrive at the same method. Here’s how:

  1. Press and hold the Power + Volume Down buttons for approximately 10 seconds or until the device power cycles. Allow several seconds for the Maintenance Boot Mode screen to appear.
  2. From the Maintenance Boot Mode screen, select Normal Boot. You can use the volume buttons to cycle through the available options and the lower left button (below the volume buttons) to select. Wait for up to 90 seconds for the reset to complete.

Galaxy M30 can’t receive text messages fix #7: Clear messaging app

Clearing the cache of a problem app is another basic troubleshooting step that you can do in this situation. Learn how to do it below.

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap appropriate app.
  6. Tap Storage.
  7. Tap Clear cache button.
  8. Restart the phone and check for the problem.

Galaxy M30 can’t receive text messages fix #8: Reset messaging app

If your Galaxy M30 still can’t receive text messages, you must follow the previous step through with clearing the app’s data. This will reset the app to its defaults. Here’s how:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap appropriate app.
  6. Tap Storage.
  7. Tap Clear data button.
  8. Restart the phone and check for the problem.

Galaxy M30 can’t receive text messages fix #9: Reset network settings

Sometimes, bad network configuration in a device can cause apps that require internet to work to become erratic. Try to reset your Tab S5e’s network settings to fix the problem.

  1. On the Home screen, tap Apps icon.
  2. Open Settings app.
  3. Tap General management.
  4. Tap Reset.
  5. Tap Reset network settings.
  6. Tap Reset settings to confirm.

To reset network settings on Galaxy M30 won’t result to loss of your personal data. You can do this safely without worrying that you might lose something important. Hopefully, the steps above will help fix whatever network issue you’re experiencing.

Galaxy M30 can’t receive text messages fix #10: Reset app preferences

At other times, apps may not work properly if there’s a missing or disabled default app. Default apps are system apps that comes with Android or your carrier’s firmware. Often, they’re necessary to allow third party apps to work safely and properly. If you’ve disabled one or a few of them by mistake, this may cause problems. To ensure that the default apps are all working normally, follow these steps:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Reset app preferences.
  5. Restart your device and check for the problem.

Galaxy M30 can’t receive text messages fix #11: Clear system cache

If your Galaxy M30 can’t receive text messages after installing a system update or an app, it’s possible that the problem may be caused by a bad system cache. Try to clear the cache partition to refresh the system cache. Here’s how:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.

Galaxy M30 can’t receive text messages fix #11: Observe on Safe Mode

If your texting problem happened after installing a new app, erase that app from the system and see what happens. If you can’t remember what app may be causing the problem, you can boot your phone to safe mode instead. Here’s how to do that:

  1. Press and hold the Power button until the Power off window appears then release.
  2. Touch and hold Power off until the Safe mode prompt appears then release.
  3. To confirm, tap Safe mode.
  4. The process may take up to 30 seconds to complete.
  5. Upon reboot, “Safe mode” appears in the lower-left of the home screen.

Remember that third-party applications are disabled in this mode so what you can use are pre-installed apps. If Galaxy M30 can receive text messages on safe mode, that means that the problem is due to a bad app. Uninstall the app you recently installed and see if that will fix it. If the problem remains, use the process of elimination to identify the rogue app. Here’s how:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Galaxy M30 is still problematic, repeat steps 1-4.

Galaxy M30 can’t receive text messages fix #12: Factory reset

If the issue still remain at this time, you should do a more drastic solution of wiping the device with factory reset. If the cause of the problem is a software bug, factory reset might help. Just remember to back your personal data up before doing any of the methods to wipe your phone.

Below are the two ways to factory reset your Tab S5e:

Method 1: How to hard reset on Samsung Galaxy Tab S5e via Settings Menu

This is the easiest way to wipe your Galaxy Tab S5e. all you have to do is to go under Settings menu and follow the steps below. We recommend this method if you have no trouble going under Settings.

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy Tab S5e using hardware buttons

If your case is that the phone is not booting up, or it boots but Settings menu is inaccessible, this method can be helpful. First, you need to boot the device to Recovery Mode. Once you successfully access Recovery, that’s the time that you begin proper master reset procedure. It may take some tries for you before you can access Recovery so be patient and simply try again.

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up button and the Bixby button at the same time.
  5. While still holding the Volume Up and Bixby keys, press and hold the Power button.
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm factory reset.

Galaxy M30 can’t receive text messages fix #13: Get help from your network operator

As an end user, there’s only so much that you can do. If your Galaxy M30 can’t receive text messages still after a factory reset, get help from your carrier.

 


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