While health trackers like the new Fitbit Charge 3 are standalone devices, you have to connect or sync them with your smartphones to enjoy their full potential. There are actually features that would only work if your health tracker is synced or connected to your Android or iOS device. So, when you’re having syncing issues, some features may not work that’s it’s imperative that you troubleshoot your Fitbit Charge 3 so that you can make it work perfectly again.
In this post, I will guide you in troubleshooting your tracker that no longer syncs with your phone. I personally encountered this problem in the past and I can assure you that this can be fixed as it’s usually either a minor glitch in the system or a software-related problem. So, continue reading as this article may be able to help you.
But before we move on, if you are looking for a solution to a different problem, drop in on our Fitbit Charge 3 Troubleshooting page for we have already solved some of the most common issues with this device. We may have already published articles that could help you with your problem. Or, if you need further assistance, fill up our questionnaire as we may be able to help you with your concern.
- Reboot your Fitbit Charge 3 and then your phone.
- Refresh Bluetooth connection between devices.
- Verify if Fitbit app is installed and/or updated in your phone.
- Troubleshoot problem with Always Connected and All-Day Sync features enabled.
- Reset Network Settings in your phone if possible.
- Restart Fitbit app in your phone.
- Uninstall and reinstall Fitbit app.
- Factory reset Fitbit Charge 3.
Rebooting your Fitbit Charge 3 and the phone that’s connected to it is often the most effective solution to problems that occur without apparent reason or cause. If both your devices have been working properly without any issues and then this problem started out of the blue, it could be just temporary. Restart your phone first and then reboot your Charge 3 by pressing and holding the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
To refresh Bluetooth connection between your tracker and your phone, delete the existing connection in your phone and then let it scan for available devices. Choose your Charge 3 and you will see immediately if the problem is caused by a connection issue as the pairing may not go through. However, if both devices pair and connect successfully and the problem is still occuring, then the problem could be with the Fitbit app.
The next thing you should if your tracker is still not syncing is to see if there’s an update available for the Fitbit app. By doing so you’re checking if the app is installed and updated. Updates are always important because they often fix problems that were reported by the users.
The Always Connected and All-Day Sync features aren’t necessary enabled but while you’re troubleshooting this kind of problem, it’s better to enable both features. They could be found in the settings of your Charge 3. After enabling them, continue using both your tracker and your phone to know if the sync goes through or if the problem still continues.
Some Android phones and all iOS devices will let you reset the network settings so if your has this feature, you should do it. What it does is delete all wireless connections in your phone and bring the network settings back to factory defaults. Most of the time it will fix network-related problems including Bluetooth issues.
Restarting the Fitbit app means force closing it and opening it again. If the problem is due to a minor issue with the app then this very simple procedure will be effective as it refreshes the app.
However, if the problem continues even after doing all those procedures, try uninstall Fitbit app from your phone and then download and install it again after a reboot.
If all else fails, then it’s time to reset your Fitbit Charge 3. It will bring it back to its default settings and factory configurations and if this problem is with its firmware or any other software-related issues, then a reset will fix it.
I hope that this simple troubleshooting guide can help you fix your Fitbit Charge 3 that keeps on dropping its connection with the phone.
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