How to fix Facebook app that keeps crashing on Samsung Galaxy A5 (easy steps)

Facebook is one of the pre-installed apps on your Samsung Galaxy A5. It means that you can update, reset and disable it but you can never uninstall it without root access. If it crashes, just like what some of our readers reported, the problem could either be with the app or with the firmware since it’s embedded in the latter. But the thing is, you can fix the problem and make Facebook run perfectly again; you just have to do some troubleshooting procedures.

In this post, I will walk you through in troubleshooting your Galaxy A5 with Facebook that keeps crashing either in a form or an error message or the app just closes on its own. If you’re getting the error message “Unfortunately, Facebook has stopped,” the problem is probably just with the app and not the firmware but if the app closes on its own the moment you open it, then it could be a firmware problem. But regardless of the symptom you’re getting, continue reading as this article may help you somehow.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to troubleshoot your Galaxy A5 with Facebook that keeps crashing

Applications related problems are generally minor and can be fixed without having to do some complicated methods. That is the reason why we always encourage our readers to perform some procedures to try and fix the problem on their own. That said, here’s what I suggest you do about this problem:

First solution: Reboot your device

This must be the first thing you should do especially if it’s the first time you encountered this problem because there’s always a chance that it’s just a result of a minor firmware or application glitch. If the app still crashes after the reboot, then try doing the forced restart by pressing and holding down both the volume down button and the power key for 10 seconds or more. This procedure, simple as it may seem, is very effective in dealing with firmware glitches. However, if the problem continues even after doing this, then move on to the next procedure.

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Second solution: Clear cache and data of Facebook

Now, this method will reset the app back to its default settings or configuration. If the issue is with the app, then this is enough to solve the problem. Only the app’s cache, data files and those that were downloaded will be deleted. Your facebook posts, pictures and everything in your account will remain intact but you will have to log into your account after doing this…

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Apps.
  4. Find and tap Facebook.
  5. Tap Storage.
  6. Tap Clear cache.
  7. Tap Clear data and then tap OK.

If the app still crashes after resetting it, then try the next procedure.

Third solution: Update Facebook

Another possibility why the app keeps crashing is maybe because there’s a new version that were released and you need to update it. It happened a lot of times in the past so you will need to rule this possibility out by doing this…

  1. From any Home screen, tap the Apps icon.
  2. Tap Play Store.
  3. Tap the Menu key and then tap My Apps. To keep your apps automatically updated, tap the Menu key, tap Settings, and then tap Auto-update apps to select the check box.
  4. Tap Facebook and then tap Update to update it. If the Update button is disabled, it means there’s no available update for the app.

If the app still crashes after updating it or if there’s no available update, try doing the next procedure.

Fourth solution: Run your phone in safe mode

It is always possible that one or some of the apps you installed is causing facebook to crash. To find out if this is really the case, you have to run your phone in safe mode to temporarily disable all third-party applications.

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

While the phone is in this mode, try to use Facebook to know if it still crashes and if the problem seems fixed, then it confirms our suspicion that there’s a third-party app that’s causing the problem. Find out which app it is and uninstall it to fix the issue.

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate and tap suspected app.
  5. Tap UNINSTALL.
  6. Review the notification then tap OK to confirm.
  7. Reboot your phone to refresh it’s memory and other connections.

If the problem continues after this or if it still happens in safe mode, then try the next procedure.

Fifth solution: Wipe cache partition

Another possibility we have to rule out is the chance that this problem could have been caused by some corrupt system caches. So, wipe the cache partition to delete all caches so that they will be replaced with new ones. Here’s how you do it:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

After doing this and the problem continues, then move on to the next procedure.

Sixth solution: Reset your Galaxy A5

A master reset is more than enough to solve app-related issues but if the issue continues after the third solution, then you have no other choice. However, make sure you backup your files and data as they will be deleted during the reset and you may not be able to retrieve them after.

After the backup, disable the Factory Reset Protection by removing your Google account from your phone so that you won’t be locked out after the reset. After doing all this, then you’re ready to do the master reset:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

I hope that this guide can help you one way or another. If you have other concerns you want to share with us, feel free to contact us anytime or leave a comment below.

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