How to fix “Unfortunately, Bixby Voice has stopped” error on Galaxy S10 | Troubleshoot Bixby Voice not working and keeps crashing

Are you getting “Unfortunately, Bixby Voice has stopped” error on your Galaxy S10? Follow our solutions in this article to fix it.

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How to fix “Unfortunately, Bixby Voice has stopped” error | Troubleshoot Bixby Voice not working and crashing

Bixby Voice has stopped error can occur for a number of factors. Below are the troubleshooting steps that you can do to fix it.

Bixby Voice has stopped fix #1: Ensure software and apps are updated

Bixby Voice is a core Samsung app so it’s in their best interest to keep it stable. In most cases, it is but just like any other app, this one is not perfect. It may suffer hiccups from time to time. To ensure that the problem is not caused by poor coding, you want to make sure that Android and all apps in your S10 are updated. If you haven’t done this yet, this should be the first troubleshooting step that you want to do.

Bixby Voice has stopped fix #2: Restart Bixby Voice

Although Bixby function is made possible by a number of services and apps within your device, there’s a dedicated Bixby Voice app that you can troubleshoot for this issue. This may be the reason why you’re experiencing the problem. Try to restart it and see what happens.

There are two ways to restart an app. Here’s how:

  1. On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
  2. Once the Recent Apps screen is shown, swipe left or right to look for the Instagram app. It should be here if you managed to run it previously. Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.

Another way to force close an app is this:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the Instagram app.
  6. Tap Force Stop.

Bixby Voice has stopped fix #3: Perform a soft reset

An important troubleshooting step that you can do in this case is to ensure that you restart your phone and refresh the system. This is usually effective in fixing problems due to minor or temporary bugs. If you are yet to do this, follow these steps:

  1. Press and hold the Power + Volume Down buttons for approximately 12 seconds or until the device power cycles. Note: Allow several seconds for the Maintenance Boot Mode screen to appear.
  2. From the Maintenance Boot Mode screen, select Normal Boot. Note: Utilize the volume buttons to cycle through the available options and the lower left button (below the volume buttons) to select. Allow up to 90 seconds for the reset to complete.
  3. If Maintenance Boot Mode screen won’t show, then your device does not have it. Simply wait for the device to power down completely.

Bixby Voice has stopped fix #4: Observe on Safe Mode

One of the common reasons for a lot of problems in Android is poorly coded app. There are some apps that may interfere with Android. To check if you’ve downloaded an app that’s causing Bixby Voice has stopped error, try to restart the device to safe mode. In this mode, all third party apps won’t be allowed to run so if Bixby Voice works normally, you can assume a third party app is to blame.

To boot your S10 to safe mode:

  1. Press and hold the Power button until the Power off window appears then release.
  2. Touch and hold Power off until the Safe mode prompt appears then release.
  3. To confirm, tap Safe mode.
  4. The process may take up to 30 seconds to complete.
  5. Upon reboot, “Safe mode” appears in the lower-left of the home screen.

Remember that third-party applications are disabled in this mode so what you can use are pre-installed apps. If the touchscreen issue won’t appear on safe mode, that means that the problem is due to a bad app. Uninstall the app you recently installed and see if that will fix it. If the problem remains, use the process of elimination to identify the rogue app. Here’s how:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your S10 is still problematic, repeat steps 1-4.

Bixby Voice has stopped fix #5: Clear cache partition

Clearing the cache partition is another effective way to fix unexplained bugs in Android. If  Bixby Voice has stopped error remains at this point, make sure that you refresh the system cache that’s located in the cache partition. Here’s how to do that:

  1. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  2. Press and hold the Volume Up button and the Bixby button at the same time.
  3. While still holding the Volume Up and Bixby keys, press and hold the Power button.
  4. The Recovery screen menu will now appear. When you see this, release the buttons.
  5. Press the Volume down key several times to highlight ‘wipe cache partition’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  8. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

Bixby Voice has stopped fix #6: Re-add Samsung account

Some Galaxy S users in the past were able to fix some Bixby bugs by deleting and re-adding their Samsung account. We don’t know if this effective for Bixby cases on the S10 but it’s worth mentioning. Removing and readding a Samsung account only takes a few minutes so it’s not that hard to do. You also don’t need to do anything else as this won’t delete your data. All you have to do is put in your username and password and wait until the device syncs your phone with your Samsung cloud copy.

To remove a Samsung account:

  1. Open Settings app.
  2. Tap Accounts and backup.
  3. Tap Accounts.
  4. Select your Samsung account.
  5. Tap More settings (three dots).
  6. Tap Remove account.
  7. Tap Remove to confirm.

To add your Samsung account:

  1. Open Settings app.
  2. Tap Accounts and backup.
  3. Scroll down to the bottom and tap Add account.
  4. Select Samsung account and follow the rest of the instructions.

Bixby Voice has stopped fix #7: Clear Bixby Voice app cache

If Bixby Voice has stopped error remains, you should consider troubleshooting the main app itself. You can do that by clearing the cache of Bixby Voice app. Follow these steps on how to do that:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the Instagram app.
  6. Tap Storage.
  7. Tap Clear cache button.

Bixby Voice has stopped fix #8: Reset Bixby Voice

Another way to deal with a Bixby Voice app problem is by resetting all its settings to defaults. This is done by clearing its data. Follow these steps to do that:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the Instagram app.
  6. Tap Storage.
  7. Tap Clear data button.

Bixby Voice has stopped fix #9: Wipe the device with factory reset

Factory reset may be necessary if none of the solutions above has not fixed the problem. This troubleshooting step will erase your data so be sure to back them up ahead of time.

To factory reset your S10:

Method 1: How to hard reset on Samsung Galaxy S10 via Settings Menu

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy S10 using hardware buttons

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up button and the Bixby button at the same time.
  5. While still holding the Volume Up and Bixby keys, press and hold the Power button.
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm factory reset.

 


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