What to do if Huawei P30 keeps rebooting randomly | troubleshoot random reboot issue

Are you wondering why your Huawei P30 keeps rebooting randomly? In today’s post, we’ll show you the solutions to try to fix this problem.

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What to do if Huawei P30 keeps rebooting randomly | troubleshoot random reboot issue

If you’re looking for a way to troubleshoot a Huawei P30 that keeps rebooting randomly, this article should help. Be sure to follow the troubleshooting steps below.

Huawei P30 keeps rebooting randomly fix #1: Perform soft reset

In our years of using several Huawei flagships, there’s been very little incident of our devices experiencing this problem. But if your current P30 keeps rebooting randomly and you have no idea why, the very first thing that you want to do is to ensure that you restart it. You can do that performing a soft reset. This is basically a simulation of the effects of pulling out the battery since you are unable to physically do that. Restarting a device can sometimes do wonders. Try to do a forced reboot by pressing and holding the Power key for 10 to 15 seconds. If your phone works, it should reboot and you should feel a vibration and see the Huawei logo. In case you do not feel the vibration and the screen is still blank, then simply press and hold the Power Key for more time until you see the device restart itself.

If nothing changes after attempting to reboot the device a few times, you can abandon this troubleshooting and proceed to the next ones below.

Huawei P30 keeps rebooting randomly fix #2: Clear cache partition

At times, an Android device can encounter all sorts of bugs due to a bad system cache, which is located in the cache partition. This cache is important as the system uses it to load apps quickly. Sometimes, this cache may get corrupted or outdated and if this occurs, troubles may appear. In most cases, the effect will be slow performance issues but in some, a device may be forced to reboot randomly as well. In order to ensure that your phone has good system cache, you can wipe the cache partition where it’s kept. If you haven’t tried it yet, clearing the cache partition on your device must be done at this point. Here’s how to do it:

  1. With your phone turned off, press and hold both the Volume Up and Power buttons simultaneously for at least 10 seconds.
  2. Let go of the buttons when the Honor logo appears.
  3. Shortly after seeing the logo, the EMUI screen shows up with the recovery mode options.
  4. Press the Volume Down button to scroll to and highlight Wipe cache partition option.
  5. Then press the Power button to confirm selection.
  6. Use the Volume buttons to scroll to and highlight the next options and Power button to confirm selection.

Huawei P30 keeps rebooting randomly fix #3: Recalibrate battery and OS

Sometimes, an Android device may reboot on its own if the battery and OS are buggy. Power management system is a complex software environment and sometimes, a glitch may affect the OS in reading battery levels. This can sometimes lead to random reboot troubles. To ensure that this does not happen, especially to a new phone, you want to recalibrate the battery and Operating System. Here’s how it’s done:

  1. Drain the battery completely. This means using your device until it powers down by its own and the battery level reads 0%.
  2. Charge the phone until it reaches 100%. Be sure to use original charging equipment for your device and let it charge up completely. Do not unplug your device for at least two more hours and also don’t use it while charging.
  3. After the elapsed time, unplug your device.
  4. Restart the device.
  5. Use your phone until it completely runs out of power again.
  6. Repeat steps 1-5.

Huawei P30 keeps rebooting randomly fix #4: Check for overheating

Though the Huawei P30 sports such powerful hardware, it still can freeze or lag for a number of reasons. One of such possible reasons why it may be rebooting on its own right now can be due to overheating. Overheating can be a result of a software glitch, bad hardware, or both. When a system is overheated, it may not work as intended as the system may slow down due to heat, or because of built-in safeguards to protect itself. Because electronics don’t do well with too much heat, manufacturers design phones to slow down or to turn themselves off when inside temperature has reached a certain level. Sometimes, this sudden slow down may appear as sudden unresponsiveness, freezing, or lagging. If you noticed that your Huawei device has frozen or became unresponsive and it’s becoming uncomfortably warm, it may have overheated. What you want to do in this case to stop the overheating immediately by turning it off. Allow your device to cool off for at least 30 minutes to an hour. After that, use it again and see what happens.

Even powerful phones like Huawei P30 may overheat if used for heavy tasks for a long time. If you’ve been streaming graphics-heavy videos, or playing games for hours at a stretch, your device may be overheating because of that. Allow it to cool down for an hour before you use it again. If Huawei P30 still keeps freezing even when it’s not overheating though, there may be other reasons for it. Continue with the rest of the troubleshooting below.

Huawei P30 keeps rebooting randomly fix #5: Update software and apps

Keeping the Operating System and apps up-to-date is an underrated solution for most people. What most Android users don’t realize though is that some problems are not fixable on their end. Some of these apps may have roots deep within the software so only a coding modification can fix them. It is for this reason that you should always install updates for both Android and apps if they are available.

Huawei P30 keeps rebooting randomly fix #6: Check for rogue apps

Sometimes, a third party app may cause problems or interfere with the Operating System. Having network troubles due to a bad app is not unheard of in Huawei devices. Restart the phone to safe mode and see if that’s the case. In safe mode, no third party app should be able to run. So, if wifi works normally on safe mode, you can bet a bad third party app is to blame. Here’s how to boot it to safe mode:

  1. Power off the device.
  2. Power it back on.
  3. Once you see the Huawei animation on the screen press and hold Volume Down button.
  4. You can see safe mode at the bottom left corner once the device finishes booting.
  5. Now that the device has started on safe mode, charge it and see if there’s a difference.

Don’t forget: safe mode blocks third party apps but it won’t tell you which of them is the real cause. If you think that there’s a rogue third party app in the system, you must identify it. Here’s what you need to do exactly:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Huawei P30 is still problematic, repeat steps 1-4.

Huawei P30 keeps rebooting randomly fix #7: Hard reset your device

If your Huawei P30 still keeps rebooting randomly at this point, you should not hesitate to restore its software settings to their factory defaults. By wiping the phone via factory reset, you will know if the cause of the problem is software-related or not. If there’s an issue with Android, factory reset will likely help.

There are two methods to perform a factory reset on your Huawei P30. You want to do the first one first if there’s no problem going under Settings menu.

Method 1: Hard reset on Huawei P30 via Settings

Wiping your phone with factory reset will automatically erase information from your device’s internal storage. The software environment on your device is basically returned to its original form, just like when it left the factory. This means that everything you added to the device like files, photos, videos, and apps will all be deleted. If you don’t want to lose irreplaceable data, make sure to create a backup ahead of time.

There can be many different reasons why a user may want to factory reset a device. If your situation calls for a Hard reset on Huawei P30  and you are able to access your device’s settings menu, then this first method is for you. It’s easier to do compared to the second one below so this is a go-to method for you.

To perform a Hard reset on Huawei P30 via Settings:

  1. Create a backup of your personal data.
  2. Turn on the device.
  3. Tap Settings.
  4. Tap System.
  5. Choose Reset.
  6. Tap Reset all settings.
  7. Tap Reset all settings.
  8. Confirm the action by tapping on Reset all settings.
  9. Wait for factory reset to finish.

Method 2: Hard reset on Huawei P30 via Recovery Mode

This method is useful in one particular situation: when Settings menu is not accessible. There may be a variety of reasons why Settings menu may become unreachable. In some cases, the device may have simply frozen or unresponsive. At other times, it can be due to a problem that you are currently trying to troubleshoot. In any case, you must do Hard reset on Huawei P30 via Recovery Mode when the situation forces you to. We still recommend that you use the first method as your primary option for convenience reasons. Effects-wise, the two methods don’t have any difference at all. The device will be completely sanitized and all user data deleted after doing any of them.

To perform a Hard reset on Huawei P30 via Recovery Mode:

  1. Create a backup of your personal data.
  2. Turn off the mobile by pressing the Power key for a few moments.
  3. Press and hold Volume Up and Power buttons for a couple of seconds.
  4. When Recovery Mode appears let go of all keys​​​​​​.
  5. Now choose “wipe data/factory reset”. Use Volume buttons to navigate and the Power key to accept it.
  6. Confirm the operation by typing in “yes” and select “wipe data/factory reset”.
  7. When you see the Google Verification info confirm the operation by selecting “wipe data/factory reset”.
  8. Finally choose “reboot system now” by using the Power key.

Huawei P30 keeps rebooting randomly fix #8: Get help from Huawei

Although it’s rare for Huawei devices, this problem is not unheard of. If your device continues to randomly reboot after a factory reset, you can assume that there’s a deeper reason for it. Unfortunately, there’s really no other way for an average user to know the extent of the problem. You’ll have to let a technician check the device. Contact your Huawei Service Center so you can schedule an appointment.

 


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