Fix Gallery has stopped error on Samsung Galaxy S10 Plus

The error message “Unfortunately, Gallery has stopped” on your Samsung Galaxy S10 Plus means that the default pictures and videos manager has crashed. Most of the time this problem is just a minor one or just a result of a glitch but there are times when it could be a sign of a more serious firmware problem. That’s the reason that you have to troubleshoot your device to determine how serious this problem is.

We have encountered this problem with previous Galaxy models so we already know a thing or two that could help you get rid of the “Gallery has stopped” error. If you’re one of the owners of this device and are currently being bugged by a similar problem, continue reading as this article may be able to help you one way or another.


Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us.

Troubleshooting Galaxy S10 Plus with Gallery has stopped error

You don’t need expert knowledge to troubleshoot and eventually fix this problem. In fact, what you need are basic troubleshooting procedures and you can go on using your phone without any problem. With that being said, here are the things you need to do to fix the Gallery has stopped error…

First solution: Restart your phone first

If this is the first time you’re getting the “Unfortunately, Gallery has stopped” error on your Galaxy S10 Plus, then there’s no need to worry because it’s often just a minor glitch. Restart your phone and most of the time, that should take care of the problem. Or better yet, perform the forced restart as it’s far more effective in addressing firmware and app issues like this. To do it, press and hold the volume down button and the power key simultaneously for 10 seconds or more. Your phone will reboot like the usual restart but its memory is refreshed and all apps and services reloaded. After which, open Gallery again and see if the Gallery has stopped error still shows up. If it doesn’t, then that’s the end of the problem but if it still pops up, try the next solution.

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Second solution: Clear cache and data of Gallery app

This procedure will reset the Gallery application and bring it back to its default settings. If this is just an issue with the app, then this procedure will be enough to get rid of the Gallery has stopped error. Here’s how it’s done:

  1. Swipe down from the tap of the display to pull the notification panel down.
  2. Tap the Settings icon on the top-right corner of the screen (cog wheel).
  3. Scroll a little bit to find Apps and then tap on it.
  4. Find and tap Gallery.
  5. Touch Storage.
  6. Now, tap Clear cache.
  7. And then, tap Clear data and touch OK at the bottom of the screen.

Now, go back to the home screen and open Gallery. If the Gallery has stopped error doesn’t show up, then it was just an app problem but it’s fixed now. However, if the error continues to show up, then move on to the next solution.

Third solution: Delete the system cache

Corrupted system cache can cause applications to crash so after resetting Gallery and the error still continues, you have to wipe the cache partition so that the old cache will be replaced with a new one.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

Your phone take a little longer to boot up after this as it rebuilds the cache but once it becomes active, open Gallery and see if the error still shows up. If it still does, then move on to the next solution.

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Fourth solution: Backup your files and reset your phone

After the first three procedures and the Gallery has stopped error continues to show up when you open the app, then you have no other choice but to reset your Samsung Galaxy S10 Plus. Gallery is a pre-installed app and therefore, embedded in the firmware. At this point, we could say that it’s more of a firmware issue already. So, a reset is necessary.

Before the reset, make sure to create a backup of your important files and data and pictures. You may move them over to your SD card or copy them to your computer. You may also use the cloud to backup some files. After that, remove your Google account from your phone so that  you won’t be locked out after the reset. Once everything is ready, follow these steps to reset your phone:

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that this troubleshooting guide have helped you fix the “Unfortunately, Gallery has stopped” error on your Samsung Galaxy S10:

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