What to do if Netflix keeps stopping on Galaxy S10 | Fix for Netflix keeps crashing or Netflix has stopped

Are you wondering why Netflix keeps stopping on your Galaxy S10? While this article may not be able give you a definite answer as to why that is, one of our suggestions will certainly help. Learn what you can do by following our solutions below.

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What to do if Netflix keeps stopping | Fix for Netflix keeps crashing or Netflix has stopped

Netflix app is one of the stable apps out there. However, it still can suffer hiccups. If Netflix keeps stopping recently and you don’t know where to start, follow our suggestions below.

Netflix keeps stopping error fix #1: Force quit Netflix app

For every issue concerning a certain app, one of the basic troubleshooting steps to do is ensure that you force quit it. Doing so sometimes get rid of temporary bugs that develop after a device has run for some time. Here’s how it’s done:

There are two ways to restart an app. Here’s how:

  1. On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
  2. Once the Recent Apps screen is shown, swipe left or right to look for the Instagram app. It should be here if you managed to run it previously. Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.

Another way to force close an app is this:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the Instagram app.
  6. Tap Force Stop.

Netflix keeps stopping error fix #2: Perform a soft reset

Together with force quitting an app is restarting the device. This often follows the first suggestion above. You’ll have to do a special kind of restart for this case though called soft reset. This helps in clearing the RAM and refreshing the system in general. It can be helpful if the cause of the problem is due to a bug that’s associated with the current session of the operating system. Follow these steps to perform a soft reset:

  1. Press and hold the Power + Volume Down buttons for approximately 12 seconds or until the device power cycles. Note: Allow several seconds for the Maintenance Boot Mode screen to appear.
  2. From the Maintenance Boot Mode screen, select Normal Boot. Note: Utilize the volume buttons to cycle through the available options and the lower left button (below the volume buttons) to select. Allow up to 90 seconds for the reset to complete.
  3. If Maintenance Boot Mode screen won’t show, then your device does not have it. Simply wait for the device to power down completely.

Netflix keeps stopping error fix #3: Switch to different network type

If Netflix keeps stopping error happens whenever you’re using a particular connection type like wifi, there may be a network bug behind it. Consider switching to mobile data to see what happens. If you’re on mobile data most of the time, try switching to wifi to see if there’s a difference.

Netflix keeps stopping error fix #4: Update Netflix

If there’s an available update for Netflix at this time, make sure to install it to see if it will fix the trouble. By default, your Galaxy S10 should notify you automatically if there’s any available update for your apps but in case there’s no such notification, you can manually check under Google Play Store for it. Make sure to update other apps as well to lessen the chances of having bugs.

Netflix keeps stopping error fix #5: Uninstall updates

In the event that the problem occured after installing update for Netflix, you should do the opposite. There’s no option that you can use to remove updates for Netflix under App Info so you’ll need to either reset the app or reinstall it. It’s often hard to determine to whether a bug is caused by an update so we suggest that you don’t rush this one. There’s no direct tool to help you identify if the problem with your Netflix app comes from poor coding. Try to do other troubleshooting steps below to know which of the solutions will help.

Netflix keeps stopping error fix #6: Clear cache of Netflix app

Clearing an app’s cache is another way to deal directly with an app issue. Here’s how it’s done:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the Instagram app.
  6. Tap Storage.
  7. Tap Clear cache button.

Netflix keeps stopping error fix #7: Reset the app

Another way to deal with a Facebook Messenger app problem is by resetting all its settings to defaults. This is done by clearing its data. Follow these steps to do that:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the Instagram app.
  6. Tap Storage.
  7. Tap Clear data button.

Netflix keeps stopping error fix #8: Check for rogue apps

One of the possible reasons why Netflix keeps stopping may be another app. If you’ve recently installed another third party app right before the error happened, try to erase that app. If nothing is happening after deleting that third party app, you can boot the device to safe mode. Once your S10 has booted to safe mode, all third party apps will be blocked from running. If your Netflix app is part of the preinstalled apps, which means that it’s one of the apps that came with the software originally, this troubleshooting may help. All you can do is to observe the device while it’s running on safe mode and play Netflix. If it works without crashing, then you have yourself a third party problem.

To boot your S10 to safe mode:

  1. Press and hold the Power button until the Power off window appears then release.
  2. Touch and hold Power off until the Safe mode prompt appears then release.
  3. To confirm, tap Safe mode.
  4. The process may take up to 30 seconds to complete.
  5. Upon reboot, “Safe mode” appears in the lower-left of the home screen.

Remember that third-party applications are disabled in this mode so what you can use are pre-installed apps. If the touchscreen issue won’t appear on safe mode, that means that the problem is due to a bad app. Uninstall the app you recently installed and see if that will fix it. If the problem remains, use the process of elimination to identify the rogue app. Here’s how:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your S10 is still problematic, repeat steps 1-4.

Netflix keeps stopping error fix #9: Clear cache partition

Android uses a system cache, which is stored in the cache partition, to load apps quickly. Sometimes, this cache gets corrupted during and after an update, or for some other reasons. While this may sound harmless, a corrupted cache can eventually cause performance issues as well as a bunch of other minor annoyances. To ensure that your phone’s system cache is fresh, you can wipe the cache partition. This will force the phone to delete the current cache and replace it with a new one over time.

To wipe the cache partition on your S10:

  1. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  2. Press and hold the Volume Up button and the Bixby button at the same time.
  3. While still holding the Volume Up and Bixby keys, press and hold the Power button.
  4. The Recovery screen menu will now appear. When you see this, release the buttons.
  5. Press the Volume down key several times to highlight ‘wipe cache partition’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  8. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

Netflix keeps stopping error fix #10: Reinstall app

If you were the one who added Netflix to your S10, you should try to reinstall it if nothing has worked at this point. On your Apps screen, simply tap and hold the Netflix icon and select Uninstall. This will delete the app from your phone. After you’ve uninstalled it, restart the phone and reinstall it.

Netflix keeps stopping error fix #11: Factory reset

We don’t think you’ll reach the point where you’ll need to factory reset the device at all but should nothing ever works, you should try it. Factory reset will return all software settings to their defaults and delete your personal data. Be sure to back your irreplaceable files up before you wipe the device.

To factory reset your S10:

Method 1: How to hard reset on Samsung Galaxy S10 via Settings Menu

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy S10 using hardware buttons

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up button and the Bixby button at the same time.
  5. While still holding the Volume Up and Bixby keys, press and hold the Power button.
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm factory reset.

Netflix keeps stopping error fix #12: Submit bug report

The most that you can do on your device is to factory reset. If Netflix still keeps stopping after you wipe the phone with a hard reset, that means that there may be a coding issue behind it. If you can, try to open Netflix app and go under its settings menu. In there, go to Help Center and start a Live Chat with one of their representatives. If the problem is highly technical, there may not be an immediate solution but at least you can let Netflix know about the issue.

 


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