What to do if Galaxy S10 Gallery app keeps freezing | fix for Gallery app crashing issue

Do you have a problem with the Gallery app on your device? This post gives you the solutions to fix Galaxy S10 Gallery app keeps freezing issue. Learn what to do if Gallery app keeps crashing.

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What to do if Galaxy S10 Gallery app keeps freezing | fix for Gallery app crashing issue

Gallery app is usually a stable app in most Samsung phones but if your S10 Gallery app keeps freezing on you, the solutions below should help.

Gallery app keeps freezing fix #1: Force quit Gallery app

Restarting the app in question is the first thing that you want to do. There are two ways to restart an app. Learn how to do each of them below.

Method 1: Close an app using Recent Apps key

  1. On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
  2. Once the Recent Apps screen is shown, swipe left or right to look for the app. It should be here if you managed to run it previously.
  3. Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.

Method 2: Close an app using App Info menu

Another way to force close an app is by going within the app’s settings itself. It’s a longer way compared to the first method above but it’s equally effective. You want to use this method if you plan on doing other troubleshooting for the said app like clearing its cache or data. Here’s how it’s done:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the app.

Gallery app keeps freezing fix #2: Perform a soft reset

Should the problem return after rebooting the app itself, the next thing that you want to do is perform a soft reset. This should clear the system and possibly get rid of the bug as well. To do that, simply press and hold the Power and Volume Down buttons for about 10 seconds. Once the phone has restarted, release the buttons. This is usually effective in clearing bugs that developed when a system is left running for some time. We suggest that you restart your S10 using this method at least once a week to lessen the chances of bugs.

For some Galaxy S10, there may be a slightly different way to arrive at the same method. Here’s how:

  1. Press and hold the Power + Volume Down buttons for approximately 10 seconds or until the device power cycles. Allow several seconds for the Maintenance Boot Mode screen to appear.
  2. From the Maintenance Boot Mode screen, select Normal Boot. You can use the volume buttons to cycle through the available options and the lower left button (below the volume buttons) to select. Wait for up to 90 seconds for the reset to complete.

Gallery app keeps freezing fix #3: Update Gallery app

In case the problem is due to an app bug, make sure that Gallery is up-to-date. There’s a different way to update Samsung apps. For Gallery app, you can go under its settings. This is what you need to do:

  1. Open Gallery app.
  2. Tap More settings icon at the upper right.
  3. Tap Settings.
  4. Scroll down to About Gallery.
  5. Tap Update button. (If there’s no available Update button, that means that the app runs the latest version).

Gallery app keeps freezing fix #4: Clear Gallery app cache

Deleting the cache is one of the direct ways to troubleshoot a problem app. It’s usually effective in fixing minor bugs caused by outdated cache or temporary files. It can be done safely without losing any user-related content in the app. Here’s how it’s done:

  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.
  9. Tap Clear Cache button.
  10. Restart the device and check for the problem.

Gallery app keeps freezing fix #5: Reset Gallery app cache

Should nothing happen after clearing an app’s cache, the next good thing that you can do is to clear the app’s data. Unlike the previous procedure, this one might delete important information or data within the app. For example, if you’re trying to address an issue with a messaging app, clearing its data will delete all your messages. For games, doing this may delete your progress. If you don’t want to lose important stuff, be sure to back them up ahead of time.

  1. Although clearing the Gallery app data won’t delete your photos or videos, we highly recommend that you back them up ahead of time to prevent any data loss.
  2. Go to the Home screen.
  3. Tap Apps icon.
  4. Open Settings app.
  5. Tap Apps.
  6. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  7. Select Show system apps.
  8. Find and tap the appropriate app.
  9. Tap Storage.
  10. Tap Clear Data button.
  11. Restart the device and check for the problem.

Gallery app keeps freezing fix #6: Reset app preferences

Android has established default settings and services that are used by other apps in order to work. Sometimes, system changes may result to corrupted default settings, or some default apps may be disabled by mistake. Either of these situations can lead to problems. To ensure that all default apps and services are up-and-running, try to reset app preferences with these steps:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap More settings icon (three dots at upper right).
  4. Tap Reset app preferences.
  5. Tap Reset to confirm.

This troubleshooting step will not delete your personal data. It will only reset preferences for:

  • Disabled apps
  • Notification restrictions for apps
  • Default apps
  • Background data restrictions for apps
  • Permission restrictions

Gallery app keeps freezing fix #7: Check for bad apps

Sometimes, a poorly coded app may interfere with Android and cause problems. To check if you’ve installed a bad third party app, run your S10 to safe mode. Here’s how:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.
  8. Once on safe mode, try to charge the phone for at least 30 minutes and see what happens.

While on safe mode, your phone only preinstalled apps to run. All apps you downloaded are considered third party and won’t be able to run at all. So, if your device works normally and the problem is absent on safe mode, you can bet a bad app is causing it. Because safe mode can’t help you pinpoint exactly the app, you must use the method of elimination to identify it. This is how it’s done:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your S10 is still problematic, repeat steps 1-4.

Gallery app keeps freezing fix #8: Factory reset

If nothing has worked up to this point, you should not hesitate to return all settings to their defaults. If the reason for the problem is software by nature, factory reset will most likely fix it. Just be sure to back your personal data up to avoid losing them.

Below are the two ways to factory reset your S10:

Method 1: How to hard reset on Samsung Galaxy S10 via Settings Menu

This is the easiest way to wipe your Galaxy S10. all you have to do is to go under Settings menu and follow the steps below. We recommend this method if you have no trouble going under Settings.

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy S10 using hardware buttons

If your case is that the phone is not booting up, or it boots but Settings menu is inaccessible, this method can be helpful. First, you need to boot the device to Recovery Mode. Once you successfully access Recovery, that’s the time that you begin proper master reset procedure. It may take some tries for you before you can access Recovery so be patient and simply try again.

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up button and the Bixby button at the same time.
  5. While still holding the Volume Up and Bixby keys, press and hold the Power button.
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm factory reset.

Gallery app keeps freezing fix #9: Get Samsung help

We haven’t yet heard of Gallery app permanently rendered totally unusable but should the problem remain after a factory reset, you should consider getting help from Samsung. This app is one of the core Samsung apps that you can’t most likely live without as far as browsing your photos and videos conveniently is concerned. Unless you are totally fine using a file browser app to check them, you should have get help from Samsung for a permanent fix.


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