How to fix Galaxy S10 5G Instagram keeps crashing | troubleshooting Instagram has stopped

Instagram is enjoyed by over a billion users around the world so there’s really no incentive for Facebook not to keep it running. Generally, the app works properly but from time to time, it may suffer some down times. If your Galaxy S10 5G Instagram keeps crashing or if you’re getting the dreaded “Instagram has stopped” error lately, learn what to do in order to fix it below.

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How to fix Galaxy S10 5G Instagram keeps crashing | troubleshooting Instagram has stopped

If your Galaxy S10 5G Instagram keeps crashing and you have no idea how to fix it, follow these troubleshooting steps:

S10 5G Instagram keeps crashing fix #1: Restart the app

Many app problems go away by simply restarting the app itself. Make sure that this is your first troubleshooting step in fixing your Instagram problem.

There are two easy ways to close a running app. Let’s check out each of them.

  1. On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
  2. Once the Recent Apps screen is shown, swipe left or right to look for the Instagram app. It should be here if you managed to run it previously. Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.

Another way to force close an app is this:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the Instagram app.
  6. Tap Force Stop.

Any of these methods should effectively restart the app. If nothing changes after doing any of them, proceed to the steps below.

S10 5G Instagram keeps crashing fix #2: Update Instagram

Facebook apps including Instagram are generally stable but from time to time, some bugs may develop. If your S10 5G Instagram keeps crashing all of a sudden, consider updating the app. Updates not only bring cosmetic changes but also fixes for known bugs. Open your Google Play Store app and update Instagram from there.

S10 5G Instagram keeps crashing fix #3: Check for known bugs

If Instagram was working perfectly fine before, it’s possible that there may be an on-going outage or issues with the servers. To check, try doing a quick Google search about Instagram issues. This is often an effective way to know if a popular social media service is down or not working properly. If the developer is aware of the problem, they may post solutions or advise users to simply update the app.

S10 5G Instagram keeps crashing fix #4: Clear app cache

Another way to directly deal with the app is by clearing its cache. Delete the cache of your Instagram app with these steps:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the Instagram app.
  6. Tap Storage.
  7. Tap Clear cache button.

S10 5G Instagram keeps crashing fix #5: Reset app

Should clearing the app’s cache won’t help, your next move would be to return the app to its defaults by clearing its data. The steps are basically the same for clearing the cache. Instead of tapping on clearing the cache, just tap on Clear Data. Doing so will return the Instagram app to its factory settings so you’ll have to sign back in to your account before you can use it again.

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the Instagram app.
  6. Tap Storage.
  7. Tap Clear data button.

S10 5G Instagram keeps crashing fix #6: Reinstall Instagram

Sometimes, deleting the app from the system helps too. If clearing Instagram’s data won’t change anything, consider uninstalling Instagram. Here’s how:

  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Open Settings app.
  3. Tap Apps.
  4. Ensure All is selected (upper-left).  If necessary, tap the Dropdown icon (upper-left) then select All.
  5. Locate then select the appropriate app. If system apps aren’t visible, tap the Menu icon (upper-right) then select Show system apps.
  6. Tap Uninstall to delete an app.
  7. Tap OK to confirm.

NOTE: Some carriers may pre-install Instagram on their devices. This means that you will not be able to delete it from the system. What you can do in this case is to either clear the app’s data or force close as shown above.

Once you’ve successfully deleted the Instagram app from the system, you can reinstall it after a few moments. To do that, simply go over to the Play Store app and download the app from there.

S10 5G Instagram keeps crashing fix #7: Restart device

When force quitting or restarting the app won’t work, the next good thing that you can do is restart the device itself. Like the first one, this step may potentially clear the phone of its minor bugs after running it for some time. Some bugs may develop if you let your phone run for days without restarting. To fix problems arising from this state, make sure to do a soft reset on your device. Unlike a regular restart, soft reset simulates the effect of a battery pull, thereby clearing the RAM as well in the process. This proves effective in the past when dealing with minor bugs. Here’s how you do it:

  1. Press and hold the Power + Volume Down buttons for approximately 12 seconds or until the device power cycles.

NOTE: Some devices may have a slightly different interface after a device reboots. If yours show Maintenance Boot Mode, the following are the steps that you must do:

  1. Allow several seconds for the Maintenance Boot Mode screen to appear.
  2. From the Maintenance Boot Mode screen, select Normal Boot. Note: Utilize the volume buttons to cycle through the available options and the lower left button (below the volume buttons) to select. Allow up to 90 seconds for the reset to complete.
  3. If Maintenance Boot Mode screen won’t show, then your device does not have it. Simply wait for the device to power down completely.

S10 5G Instagram keeps crashing fix #8: Reset network settings

Sometimes, bad network configuration in a device can cause apps that require internet to work to become erratic. Try to reset your S10’s network settings to fix the problem.

  1. On the Home screen, tap Apps icon.
  2. Open Settings app.
  3. Tap General management.
  4. Tap Reset.
  5. Tap Reset network settings.
  6. Tap Reset settings to confirm.
  7. To reset network settings on Galaxy S10 won’t result to loss of your personal data. You can do this safely without worrying that you might lose something important. Hopefully, the steps above will help fix whatever network issue you’re experiencing.

S10 5G Instagram keeps crashing fix #9: Clear cache partition

At other times, a bad system cache may lead to app problems. This is usually true after installing an update or app. To see if there’s a system cache issue on your device, clear the cache partition where it’s kept. This will force your S10 to rebuild the system cache and potentially fixing the issue. Here’s how to do it:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

S10 5G Instagram keeps crashing fix #10: Reset app preferences

If your Galaxy S10 5G Instagram still keeps crashing at this point, the next move for you is to reset the app preferences. This is in case there’s a default app that’s been disabled by mistake causing the bug.

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Reset app preferences.
  5. Restart your S10 and check for the problem

S10 5G Instagram keeps crashing fix #11: Check for bad third party app

Other apps may sometimes interfere with Android and with other apps. If your Instagram app is not part of the pre-installed app package, you can try running the device to safe mode to check. This troubleshooting step won’t work if Instagram came with the operating system as it will be considered first party app by the system.

To restart the phone to safe mode, here’s how to do that:

  1. Press and hold the Power button until the Power off window appears then release.
  2. Touch and hold Power off until the Safe mode prompt appears then release.
  3. To confirm, tap Safe mode.
  4. The process may take up to 30 seconds to complete.
  5. Upon reboot, “Safe mode” appears in the lower-left of the home screen.

Remember that third-party applications are disabled in this mode so what you can use are pre-installed apps. If the touchscreen issue won’t appear on safe mode, that means that the problem is due to a bad app. Uninstall the app you recently installed and see if that will fix it. If the problem remains, use the process of elimination to identify the rogue app. Here’s how:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your S10 is still problematic, repeat steps 1-4.

S10 5G Instagram keeps crashing fix #12: Factory reset

Factory reset is a bit drastic in this case and there may not be a need for to do it in this situation. Issues with Instagram and other Facebook apps don’t usually last long and unless there’s an unknown software issue in your particular device, factory reset won’t probably make a difference. However, if suspect that a malware or a bad app may be to blame, you can go ahead and wipe the phone to see. Make sure that you create a backup of your personal data before you do it though.

Method 1: How to hard reset on Samsung Galaxy S10 via Settings Menu

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy S10 using hardware buttons

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up button and the Bixby button at the same time.
  5. While still holding the Volume Up and Bixby keys, press and hold the Power button.
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm factory reset.

S10 5G Instagram keeps crashing fix #13: Just wait

Historically, Instagram problems go away on their own, or are fixed by updates. If nothing you’ve done so far has helped fixed the problem and Instagram continues to crash, what you can do is to simply stop using it at the moment. Try checking for the problem after a few hours.

Or, if the app allows you to, access Instagram’s settings menu and submit a bug report. This won’t fix the problem right away but you can help tell the developers that there’s a problem going on.

 


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