What to do if Spotify keeps crashing on your Samsung Galaxy S10 Plus

There are times when applications crash and some owners of the Samsung Galaxy S10 Plus have been complaining about Spotify that reportedly keeps on crashing. If Spotify keeps crashing, you will either get the error “Unfortunately, Spotify has stopped” or the app closes immediately as you open it. Then there are issues like the app won’t play your playlists anymore of cause your phone to lag.

Yes, third-party applications can cause these kinds of problem and while they’re very annoying, they’re usually pretty easy to fix. Such is the case with third-party apps that act up. So, in this post, I will walk you through in troubleshooting your Galaxy S10 Plus with Spotify that keeps on crashing. So, continue reading as this post may be able to help you.

Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us.

Spotify keeps crashing on Galaxy S10 Plus

I understand that you want to fix this problem and make Spotify work perfectly again and you can actually do that. But please note that in following this guide, you may lose all your downloaded tracks but the good thing about Spotify is that you can download them again later for offline usage. With that being said, here are the things you need to do to fix Spotify keeps crashing issue…

First solution: Force restart your phone first

If it’s the first time that Spotify started to crash, then it could be just a result of a minor firmware issue. In such case, a forced reboot will fix it. Therefore, you must begin your troubleshooting with this procedure…

  1. Press and hold the volume down button and don’t release it.
  2. While holding the volume button down, press and hold the power key as well.
  3. Now, keep both keys held down together for 15 seconds or until the Galaxy S10 Plus logo shows on the screen.

Once the phone has rebooted successfully, open the app to see if the Spotify keeps crashing still after this. If it still does, then try the next solution.

ALSO READ: Samsung Galaxy S10 Plus keeps showing the ‘moisture detected’ warning

Second solution: Delete the cache of Spotify app

The system creates a cache for each app and when these files get corrupted, the app itself may start to crash or stop working. This could be the case with your Galaxy S10 Plus so the best thing to do to rule this possibility out is to clear the cache of the app. Here’s how…

  1. Swipe down from the top of the screen to pull the notification panel down.
  2. Tap the Settings icon on the upper-right corner of the screen.
  3. Scroll to and tap Apps.
  4. Find and tap Spotify.
  5. Tap Storage.
  6. Touch Clear cache.
  7. Go back to the Home screen and open Spotify.

If the Spotify keeps crashing even after this procedure, then it’s time to reset the app.

Third solution: Clear data of Spotify app

This will reset the app back to its default settings and configuration as well as delete all your downloaded music tracks. You cannot create a backup of those tracks but don’t worry because you can download them once the problem is fixed. Follow these steps to reset Spotify:

  1. Swipe down from the top of the screen to pull the notification panel down.
  2. Tap the Settings icon on the upper-right corner of the screen.
  3. Scroll to and tap Apps.
  4. Find and tap Spotify.
  5. Tap Storage.
  6. Touch Clear data and tap OK at the bottom of the screen.
  7. Go back to the Home screen and open Spotify.

If the Spotify has stopped error still shows up after this procedure, then the problem is more serious than we thought. But don’t worry, there’s a solution to it.

ALSO READ: How to fix Galaxy S10 Plus “internet may not be available” error when using wifi

Fourth solution: Uninstall Spotify and reinstall it

Instead of just updating the app via Play Store, it’s best to completely remove it from your phone to also remove all its associations with other apps and services. Please note that you will also delete all the tracks you downloaded if you did this. But I know that this procedure is very effective against this kind of problem. Here’s how you do it:

  1. Swipe down from the top of the screen to pull the notification panel down.
  2. Tap the Settings icon on the upper-right corner of the screen.
  3. Scroll to and tap Apps.
  4. Find and tap Spotify.
  5. Tap Uninstall and confirm your action.
  6. Reboot your phone after uninstallation.
  7. Once the phone becomes active, open Play Store.
  8. Search for ‘spotify’ and tap the first option to show.
  9. Tap Install to download and install Spotify on your phone.

After this procedure, observe your phone closely to know if the Spotify keeps crashing still after all this and if it still does, then it’s time for the ultimate solution.

Fifth solution: Backup your files and reset your phone

App problems can always be fixed by a master reset but we often suggest this procedure after exhausting all possible solutions as you may end up losing some of your files and data. At this point however you have no other choice but to reset your phone. Make sure to create a backup of your important files and data and then remove your Google and Samsung accounts from your phone so that you won’t be locked out. Once everything is set, follow these steps to reset your phone:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy S10 Plus logo shows on the screen, release all keys.
  4. Your phone will continue the boot process until it reaches the recovery mode.
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that we’ve been able to help you fix your Galaxy S10 Plus with Spotify keeps crashing issue. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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