Samsung Galaxy S10 Plus keeps showing “Chrome has stopped” error

The error message “Unfortunately, Chrome has stopped” that keeps showing up on your Samsung Galaxy S10 Plus basically means the chrome browser has crashed for some reason. Such problem could only be with the app or a result of a more serious firmware issue but based on our experiences, it’s probably just a kind of problem you can fix on your own without any help from a technician.

In this post, I will walk you through in troubleshooting your Samsung Galaxy S10 Plus that keeps showing up the Chrome has stopped error. We will try to consider every possibility and rule them out one after another until we can easily determine what the problem is and fix it. So, if you’re one of the owners of this device and are currently having similar issue, continue reading as this article may be able to help you one way or another.


Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us.

Fixing Galaxy S10 Plus with Chrome has stopped error

Chrome is one of the mandatory apps Google requires manufacturers to come with every Android device and thus, it’s deeply integrated into the system. While there are times when the app crashes on its own, there’s still a possibility that it’s just a result of serious firmware issue. In this guide, let’s try to be thorough and with that being said, here’s what you need to do:

First solution: Force restart your phone first

If the Chrome has stopped error started showing up recently, then it’s probably just a minor issue with the app. You must begin your troubleshooting procedure with a forced restart. It will refresh your phone’s memory as well as reload all its apps and services. Provided the problem is just minor, it will be fixed after doing the following steps:

  1. Press and hold the volume down button and don’t release it yet.
  2. Press and hold the power key as well while you’re holding down the volume button.
  3. Keep both keys held down together for 15 seconds or until the Galaxy S10+ logo shows on the screen.

Once the phone has successfully rebooted, open the app to know if the Chrome has stopped error still shows up and if it still does, move on to the next procedure.

ALSO READ: What to do with your Samsung Galaxy S10 Plus that seems to be overheating

Workaround: Use Internet app instead

Just in case you want to use Chrome to browse the web, it’s best to just use the Internet app for now while you’re still troubleshooting the app. I understand you may have your reasons why you want to use Chrome over the other. But if there’s something important you want to do, don’t get tied down by an app that crashes. There are other web browsers out there that offer the same service as chrome.

Second solution: Clear cache of Chrome app

One of the reasons why an app crashes is when its cache get corrupted. The cache is a collection of small files created by the system to make the app run smoother after the first use. But when the cache gets corrupted, that’s when this kind of problem starts to show. To rule this out, follow these steps:

  1. Swipe down from the top of the screen to pull the notification panel down.
  2. Tap the Settings icon on the upper-right corner of the screen.
  3. Scroll to and tap Apps.
  4. Find Chrome and then tap on it.
  5. Tap Storage.
  6. Touch Clear cache.

After this and the Chrome has stopped error still shows up, then you have to perform the next solution.

ALSO READ: Bixby Voice has stopped error keeps showing on Samsung Galaxy S10 Plus

Third solution: Reset the Chrome app

After the first and second solutions and the chrome app still continues to crash, then you have no other choice but to reset the app itself. Which means that all your bookmarks and other data may be deleted. But in exchange, there’s a higher probability that the problem will be fixed. Here’s how it’s done:

  1. Swipe down from the top of the screen to pull the notification panel down.
  2. Tap the Settings icon on the upper-right corner of the screen.
  3. Scroll to and tap Apps.
  4. Find Chrome and then tap on it.
  5. Tap Storage.
  6. Touch Clear data and hit OK.

If the Chrome has stopped error still shows up after this and you badly need to use the app, then it’s time for the factory reset.

Fourth solution: Backup your files and reset your phone

As I said earlier, this could be just a result of a firmware issue so at this point in time, it’s best to reset your phone if you really need to use Chrome. However, before the reset, make sure to create a backup of your important files and data as they will be deleted. Also, remove your Google and Samsung accounts so that you won’t be locked out after the reset.
Turn off the device.

  1. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  2. When the Galaxy S10+ logo shows, release all buttons.
  3. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  4. Press Power button to select.
  5. Press the Volume down key to highlight Yes.
  6. Press Power button to select and start the master reset.
  7. When the master reset is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

I hope that this troubleshooting guide has helped you fix your Samsung Galaxy S10 Plus that keeps showing “Unfortunately, Chrome has stopped” error. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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