How To Fix Vivo V15 Pro Can’t Send MMS Issue

The #Vivo #V15Pro is a premium mid -range android smartphone first released in March 2019. It has a pop-up selfie camera which allows its 6.39 inch super AMOLED display to occupy almost all of the front portion of the device. This phone uses the Snapdragon 675 chipset which is an octa-core processor that is energy efficient. When paired with 6GB of RAM the device is able to run multiple apps smoothly. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Vivo V15 Pro can’t send MMS issue.

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How To Fix Vivo V15 Pro Can’t Send MMS Issue

Before doing any of the recommended troubleshooting steps for this particular problem it’s best to make sure that the phone is running on the latest software version first. If an update is available then I suggest that you download and install it first. Once the phone software is updated proceed with the steps listed below.

Carriers will usually require two things from a phone before it is able to send and receive an MMS. First, it must have an active mobile data subscription and that it is getting a strong mobile data signal, preferably LTE. Second, it should have the correct APN settings. Since these settings are unique for each carrier you should compare your phone APN settings to what your carrier is using and make the necessary changes if needed. You can get your carrier APN settings from their website or you can also get it by calling their customer service hotline.

In case both conditions are met by your phone then proceed with the additional troubleshooting steps listed below.

Perform a soft reset

You will want to refresh the phone software which can be done easily by simply restarting the device. Although this is usually done on an unresponsive device this will also work in this case.

  • Press and hold the Power and Volume down key for up to 45 seconds.
  • Wait as the device restarts.

Check if the issue still occurs.

Start the phone in Safe Mode

There are cases when an app you downloaded will cause the Vivo V15 Pro can’t send MMS issue on the phone when it is installed. This usually happens if the app has bugs or is incompatible with your device. To check if an app you downloaded is causing the problem you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • Turn off the phone
  • Press power button to turn on phone then long press on the volume down key when the Vivo logo appears
  • The phone should now boot in Safe Mode.

In case the issue does not occur in this mode then it is most likely caused by an app you installed. Find out what app this is and uninstall it.

The specific app you will need to do a trial and error method. Start the phone normally then uninstall an app. Check if the issue still occurs. If it does then keep on uninstalling an app until the problem no longer occurs. The last app you uninstalled is most likely what’s causing the problem.

Wipe the cache partition of the phone

There are cases when the cached data stored in the dedicated partition of the phone can become corrupted. When this happens this this will usually cause certain issues to occur on the phone. To eliminate the possibility that this is what’s causing the problem you will have to wipe the cache partition of the phone from the recovery mode.

  • Press and hold the Volume Down + Power key together for a short while.
  • Release all buttons when Fastboot Mode appears.
  • In this mode select “Recovery”. Use Volume Down to navigate and the Power key to confirm that.
  • Press the volume key to highlight the Wipe cache option then the power key to select it
  • Use the volume keys to go to “reboot system now” and press the power key.

Check if the issue still occurs.

Perform a factory reset

In case the above steps fails to fix the Vivo V15 Pro can’t send MMS issue then there’s a possibility that this is caused by a system glitch. The best way to deal with this right now is to perform a factory reset. Make sure to backup your phone data before doing the reset.

  • Press and hold the Volume Down + Power key together for a short while.
  • Release all buttons when Fastboot Mode appears.
  • In this mode select “Recovery”. Use Volume Down to navigate and the Power key to confirm that.
  • Press the volume key to highlight the “wipe data / factory reset” and press the power button to enter. A screen with many NOs and a YES will appear, with the volume keys again go to the YES and press with the power key.
  • Use the volume keys to go to “reboot system now” and press the power key.

Setup the phone making sure that it has the correct APN settings then try sending an MMS.

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