How To Fix The Samsung Galaxy A8s Moisture Detected Error Issue

The #Samsung #Galaxy #A8s is a premium mid-range Android smartphone model first released late last year and primarily targets the Chinese market although it has been known to be available in other areas. This phone has a large 6.4 inch IPS LCD display with a resolution of 1080 x 2340 pixels. It uses a triple rear camera system and uses a single 24MP selfie camera at the front. Under the hood is a Snapdragon 710 processor paired with 8GB of RAM which should allow the device to run multiple apps with ease. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Samsung Galaxy A8s moisture detected error issue.

If you own a Samsung Galaxy A8s or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

How To Fix The Samsung Galaxy A8s Moisture Detected Error Issue

The troubleshooting steps that you will need to perform will depend on the circumstances that led to this error message appearing on the device.

Let’s start with the phone getting wet. If this error message appears after the phone came into contact with water then the first thing you will need to do is to make sure that the phone is free from any presence of liquid.

Your phone will not charge using a wired charger if its charging port is wet. Wipe the exterior part of the phone using a soft cloth making sure to remove any liquid. You can use a hair dryer to remove any presence of water in the phone charging port of you can just wait until the water evaporates naturally.

Once there is no more presence of liquid try to check if the issue still occurs.

There are instances when the phone has not have any contact with water but yet the Samsung Galaxy A8s moisture detected error issue will occur. When this happens then proceed with the troubleshooting steps listed below.

Perform a soft reset

A soft reset is usually performed when the phone is unresponsive however it should also work in this case as it will refresh the phone software which in turn will eliminate minor software glitches.

  • Press and hold the Power and Volume down key for up to 45 seconds.
  • Wait as the device restarts.

Check if the issue still occurs

Start the phone in Safe Mode

It’s possible that you might have downloaded an app that is causing this problem. This usually occurs when the app has bugs or is having compatibility problems with your device.  To check if this is what is happening right now you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • Turn the device off.
  • Press and hold the Power key past the screen with the device name.
  • When ‘SAMSUNG’ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see “Safe Mode”.

If the moisture detected error does not occur in this mode then the problem could be caused by an app you downloaded. Find out what app this is and uninstall it.

To find out what the exact app is you will need to perform a trial and error method. Start the phone normally then uninstall an app. Once this is done check if the issue still occurs. In case it does then repeat this step until the issue no longer occurs. The last app you uninstalled is most likely the culprit.

Wipe the cache partition

There are instances when a corrupted system cached data can cause this problem. It’s therefore a good idea to delete this data as the phone will just rebuild this data when it starts again.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  • When the device logo screen displays, release only the Power key
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Check if the issue still occurs.

Perform a factory reset

One last troubleshooting step to consider if you are still experiencing the Samsung Galaxy A8s moisture detected error issue is a factory reset. This will bring your phone back to its original factory condition. Take note that your phone data will be deleted in the process so make sure to backup your phone data before proceeding.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  • When the device logo screen displays, release only the Power key
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.
  • With no apps installed in the phone, try to check if the issue still occurs.

If the above steps doesn’t fix the problem then you will need to bring the phone to a service center and have it checked as this is most likely caused by a faulty hardware component already.

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