How To Fix The Huawei Y9 Facebook Keeps Crashing Issue

The #Huawei #Y9 is a mid-range Android smartphone that has been available in the market since October 2018. This phone has a large 6.5 inch IPS LCD display with a resolution of 1080 x 2340 pixels making it great to use for viewing various multimedia content. It uses a dual rear and dual front camera system while under the hood is a Hisilicon Kirin 710 processor paired with 6GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Huawei Y9 Facebook keeps crashing issue.

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How To Fix The Huawei Y9 Facebook Keeps Crashing Issue

As the leading social media platform in the world today, Facebook can currently be accessed in different platforms. A convenient way to access this is by using an app on your device or through the browser. Although the Facebook app is quite reliable there are cases when it keeps on crashing. One of the primary reasons why this happens is because of a software glitch and the steps on how to fix this problem are listed below.

Update your phone software

The first thing that you should do in this case is to check if your phone is running on the latest software version. If an update is available then I suggest that you download and install it first. Once your phone has the latest software version installed try to check if the issue still occurs.

Perform a soft reset

You should try refreshing the phone software by doing a soft reset. Although this is usually done when the device is unresponsive it is also recommended in this case as refreshing the phone software will usually eliminate any temporary corrupt data that could be causing the problem.

  • Press and hold the Power and Volume down key for up to 45 seconds.
  • Wait as the device restarts.

Check if the issue still occurs.

Clear the cache and data of the Facebook app

After using the Facebook app for quite a while it will accumulate some cached data which helps speed up the access time. This cached data stored by the Facebook app can usually become corrupted which will cause the app itself to constantly crash. To eliminate this possibility you will need to clear the cache and data of this app by following the steps listed below.

  • Go to Settings
  • Tap on Apps & Notification
  • Tap on Apps
  • Tap on the Facebook app
  • Tap on Storage
  • Tap on Clear Cache
  • Tap on Clear Data

Check if the issue still occurs.

Install the latest version of the Facebook app

If clearing the cache and data of the app fails to work then you should just uninstall the app from your phone then download the latest version from the Google Play Store. This new version might just fix the issue that you are experiencing with your device right now.

To uninstall the Facebook app

  • Open the Play Store
  • Go to the My Apps & Games section
  • Search for the Facebook app and tap on it
  • Press on uninstall
  • Press ok to confirm

Once the app has been uninstalled search for it again in the Play Store then install it.

Wipe the cache partition of the phone

Sometimes the cached data stored in the dedicated partition of the phone can become corrupted. When this happens this this will usually cause certain issues to occur on the phone. To eliminate the possibility that this is what’s causing the problem you will have to wipe the cache partition of the phone from the recovery mode.

  • Turn off your phone.
  • Press and hold Volume UP button along with Power button on your  device simultaneously for a few seconds
  • The phone will enter the stock recovery mode
  • Use volume buttons to highlight ‘wipe cache partition’ and use power key to select it
  • Reboot the system once the process is completed

Check if the issue still occurs.

Perform a factory reset

In case the above steps fails to fix the Huawei Y9 Facebook keeps crashing issue then chances are this is caused by a system glitch. The best way to deal with this right now is to perform a factory reset. Make sure to backup your phone data before doing the reset.

  • Turn off your phone.
  • Press and hold Volume UP button along with Power button on your  device simultaneously for a few seconds
  • The phone will enter the stock recovery mode
  • Use volume buttons to highlight  select wipe cache/factory reset and use power key to select it
  • Reboot the system once the process is completed

Setup the phone, but do not install any apps yet except for the Facebook app, then check if the issue still occurs. Try to check if the issue still occurs. If it does then your best option right now is to contact the Facebook support team for further assistance. You can also try using a different app that allows you to access your Facebook account aside from the official Facebook app or access your account using your phone browser.

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