How to fix Samsung Galaxy S9 with Google Play Store error 924

The error 924 is one of the many Play Store issues that bugged android users for quite some time now. This type of problem is similar to those Play Store issues that prevent the device from downloading and updating an app. But the good thing is not all apps on Play Store is affected by this error code, instead, only those well known applications such as: Facebook, Skype, Clash of Clans, Viber and etc.

In this guide, we have to address this issue and determine why this error occurs on your phone. This is just a software-related problem and it can be fixed through simple troubleshooting procedures. So, if you are a Samsung Galaxy S9 user and you haven’t experienced this issue on your phone before, then, we recommend you to continue reading this post for it might help you in the future.

Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us.

Fixing Galaxy S9 with Play Store error 924

Now, here are the things that you need to do to troubleshoot this issue on your Samsung Galaxy S9.

  1. Perform Soft Reset.
  2. Delete Play Store Cache and Data.
  3. Reset Network Settings.
  4. Remove Google and Samsung Account.
  5. Perform Factory Reset.

Let me explain briefly as to why you need to do these things…

First Solution: Perform Soft Reset

Before anything else, we will have to eliminate the suspicion that a glitch in the system is causing the issue. Unlike to normal restart this one is more effective because it will refresh phone’s memory and reload all apps services running in the background. Follow this step:

  • Press and hold the Volume Down and Power keys at the same time for 10 seconds or more and wait until the device restarts.

Once the phone has rebooted, open Play Store and try to download an app and see if the error 924 still shows up. If it does, then move on to the next procedure.

ALSO READ: How to fix Google Play Store error 103 on Samsung Galaxy S9

Second Solution: Delete Play Store Cache and Data

If the app’s cache and data are outdated or corrupt there is a chance that the phone will function abnormally. So, this time, we recommend you to bring your Play Store back to its default settings by deleting all its cache and data. Although there is no assurance if the issue will be resolved after the method but if corrupt files and data is causing it, then, this procedure will fix it. Here’s how it’s done:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. To display preinstalled apps, tap Menu > Show system apps.
  4. Find and tap Google Play Store.
  5. Tap Storage > CLEAR CACHE > CLEAR DATA > DELETE.

When the app reset is done, try downloading an app to know if the error 924 would still pop up.

Third Solution: Reset Network Settings

Another possibility that we need to rule out is that the error 924 could have been caused by a connection problem. When you’re downloading an app, the connection must be stable because there are times when the app or some of its files get corrupted when the connection drops during the download or installation. Try refreshing your phone’s connection settings by doing this procedure:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > General Management > Reset > Reset network settings.
  3. Tap RESET SETTINGS.
  4. If you have set up a PIN, enter it.
  5. Tap RESET SETTINGS. Once complete, a confirmation window will appear.

After this, open Play Store and see if the error 924 still pops up and if it still does, then it could already be account-related.

ALSO READ: How to fix Google Play Store error 492 on Samsung Galaxy S9

Fourth solution: Perform Factory Reset

If none of the procedures mentioned above was able to resolve the issue, then, you don’t have a choice but reset your phone. Like the other pre-installed apps the Google Play Store is also a core application or service embedded to the firmware and it is vulnerable as well to any firmware problems. So, what we gonna do now is to reset your device. By doing it, your phone will be back to its factory default and all bugs in the system as well as your saved files and data saved on your phone will be deleted.

However, before you follow the steps we recommend you to create a backup so that you can restore your files once the issue is fixed. After the backup try to remove first your Google and Samsung account so that your Samsung Galaxy S9 won’t be locked out. Here’s how to reset your phone:

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that this troubleshooting guide has helped you fix the Play Store error 924 on your Samsung Galaxy S9. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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