How To Fix Samsung Galaxy M10 Can’t Send MMS Issue

The #Samsung #Galaxy #M10 is a mid-range Android smartphone model released this year and is the cheapest phone in the M series of devices. This device has a 6.22 inch IPS Infinity V display. Under the hood is an  Exynos 7870 processor combined with 3GB of RAM which should allow the device to run multiple apps with ease. It has a dual rear camera system and a 5MP front camera for selfies. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Samsung Galaxy M10 can’t send MMS issue.

If you own a Samsung Galaxy M10 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix Samsung Galaxy M10 Can’t Send MMS Issue

Before performing any of the recommended troubleshooting steps for this particular issue it’s best to make sure that the phone is running on the latest software version. If an update is available then I suggest that you download and install it first.

Generally, there are two conditions that your phone must satisfy in order for it to successfully send and receive an MMS.. First, it should have an active mobile data subscription. Most carriers utilize the data connection for sending and receiving MMS so make sure that your phone has a strong data signal preferably LTE. Second, your phone should have the correct APN settings as this is unique for each carrier. I suggest that you compare your carrier APN settings with the one on your phone and make the necessary changes if needed.

In case your phone meets both conditions and the issue still persists then proceed with the additional troubleshooting steps listed below.

Perform a soft reset

You will need to refresh the phone software by doing a soft reset. This is usually done when a phone becomes unresponsive but is also recommended for this issue.

  • Press and hold the Power and Volume down key for up to 45 seconds.
  • Wait as the device restarts.

Once the phone restarts check if the issue still occurs.

Clear the cache and data of the text messaging app

There are cases when corrupt temporary data within the text messaging app can cause this particular issue. If this is what’s causing the problem then you will need to clear the cache and data of this app.

  • From the Home screen, swipe up on an empty spot to open the Apps tray.
  • Tap Settings > Apps.
  • Tap the desired application in the default list.
  • To display preinstalled apps, tap Menu > Show system apps.
  • Tap Storage > CLEAR CACHE > CLEAR DATA > DELETE.

Check if the issue still occurs.

Check if the issue occurs in Safe Mode

There are instances when an app you downloaded and installed in the phone could be causing this problem. This usually happens if the said app has bugs or is incompatible with your device. To check if this is the case you will need to start the phone in Safe Mode since only the pre-installed apps are allowed to run in this mode.

  • Turn the phone off.
  • Press and hold the Power key past the model name screen appearing on the screen.
  • When SAMSUNG appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

In case the Samsung Galaxy M10 can’t send MMS issue does not occur in this mode then it’s likely that the problem is caused by an app you downloaded. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

The phone system cached data is used to speed up the access to your phone apps. Sometimes this data can get corrupted which results in issues occurring on the device. To check if a corrupted cached data is causing the problem you will need to wipe the cache partition of the phone from the recovery mode.

  • Turn off the phone.
  • Press and hold the Volume Up key then press and hold the Power key.
  • When the device logo screen displays, release only the Power key
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Check if the issue still occurs.

Perform a factory reset

One last troubleshooting step you should consider if the Samsung Galaxy M10 can’t send MMS issue still occurs is a factory reset. This will revert your phone back to its original factory condition. Make sure to backup your phone data before doing the reset as it will be deleted in the process.

  • Turn off the phone.
  • Press and hold the Volume Up key then press and hold the Power key.
  • When the device logo screen displays, release only the Power key
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.
  • With no apps installed in the phone, try to check if the issue still occurs.

Once the reset is complete make sure that the phone has the correct APN settings first then try to send an MMS.

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