How To Fix LG Candy Won’t Connect To Wi-Fi Issue

The #LG #Candy, which is also known as the LG K9, is a budget Android smartphone first released in 2018. It is a compact device that has several great features including its changeable back cover and its removable 2500 mAh battery. This phone has a 5 inch IPS LCD display with a resolution of 720 x 1280 pixels. Under the hood is the energy efficient Snapdragon 210 processor paired with 2GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the LG Candy won’t connect to Wi-Fi issue.

If you own an LG Candy or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

How To Fix LG Candy Won’t Connect To Wi-Fi Issue

Before performing any troubleshooting steps on this phone it’s best to make sure that it is running on the latest software version. If an update is available then I suggest that you download and install it first. You can connect your phone to a computer with the LG PC Suite software running to get the update.

Turn on the phone Wi-Fi switch

Your phone has a Wi-Fi switch which sometimes phone owners will forget to turn on. Make sure to first check that this switch is activated in your device and that the airplane mode is off.

  • From the Home screen, tap Settings.
  • Tap the ‘Networks’ tab.
  • Tap the Wi-Fi switch to the ON setting.

Check if your phone can now connect to the Wi-Fi network.

Check if this is a router problem

Sometimes the problem is not with the phone but with the router that the phone is connecting to. Can other wireless devices connect to the Wi-Fi network? Have you tried checking the router settings (MAC filtering)  if it has blocked your phone from connecting to it? The quickest way to check if this is a router related problem is to connect your phone to a different Wi-Fi network.

Perform a soft reset

This action will refresh the phone software which will usually fix issues caused by a minor software glitch. Although this is usually performed on an unresponsive device it should also work in this case. To perform this procedure just press and hold the Power button and Volume Down until the device powers off, approximately 8 seconds, then release. Once this is done try connecting to the Wi-Fi network.

Reset the phone network settings

This step is usually done whenever the phone is having a problem connecting to a data network.  The following changes will occur on your phone.

  • Stored Wi-Fi networks will be deleted.
  • Paired Bluetooth devices will be deleted.
  • Background data sync settings will be turned on.
  • Data restrictive settings in applications that were manually turned on/off by the customer will be reset to the default setting.
  • Network selection mode will be set to automatic.

To reset the network settings of your device:

  • From the Home screen, Settings.
  • Tap the ‘General’ tab.
  • Tap Restart & reset > Network settings reset > RESET SETTINGS > Reset Settings.
  • A ‘Network settings have been reset’ message briefly flashes to indicate the reset is complete.

Try connecting to the Wi-Fi network.

Start the phone in Safe Mode

There are cases when an app you downloaded will cause the LG Candy won’t connect to Wi-Fi issue on the phone when it is installed. To check if an app you downloaded is causing the problem you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • With the screen on, press and hold the Power key.
  • In the options menu that displays, tap Power off and restart.
  • The device will restart and the Safe mode overlay will no longer show on the screen.

In case the issue does not occur in this mode then it is most likely caused by an app you installed. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

It is possible that the cached data stored in the dedicated partition of the phone has become corrupted. When this happens it will usually cause certain issues to occur on the phone. To eliminate the possibility that this is what’s causing the problem you will have to wipe the cache partition of the phone from the recovery mode.

  • From the Home screen, tap Settings.
  • Tap the ‘General’ tab.
  • Tap Storage > Internal storage.
  • Wait for menu options to finish calculating.
  • Tap Free up space.
  • Tap Temporary files & raw files.
  • Select the following options: Cached data, Clip tray temporary files, Raw files from camera.
  • Tap Delete > DELETE

Check if the issue still occurs.

Perform a factory reset

In case the above steps fails to fix the LG Candy won’t connect to Wi-Fi issue then your last option is to do a factory reset. Make sure to backup your phone data before doing the reset as this will be deleted in the process.

  • Turn off the device.
  • Press and hold the Power and Volume down buttons.
  • When the LG logo appears, quickly release and then re-hold the Power button while continuing to hold the Volume down button.
  • When the ‘Delete all user data (including LG and carrier apps) and reset all settings’ message appears, use the Volume down button to highlight Yes.
  • Press the Power button to reset the device.

Once the reset is complete setup your phone again then check if the issue still occurs. If it does then this is most likely caused by a faulty hardware component in which case you will need to bring the phone to a service center and have it checked.

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