Fix Samsung Galaxy S10 Plus that turned off and won’t respond

The Samsung Galaxy S10 Plus is one of the most powerful smartphones available in the market today but it’s not free of problems and errors. In fact, some owners of the device contacted us about it saying that their units turned off and would no longer respond after that. The phone remains unresponsive no matter how many times they press and hold the power key.

Firmware and power issues occur from time and time and while they may seem like issues with the hardware, in reality, they’re actually just some pretty minor problems that you can fix on your own provided that the phone doesn’t have any signs of physical or liquid damage. In this post, I will walk you through in troubleshooting your Galaxy S10 Plus that turned off and won’t respond anymore. So continue reading as this post may be able to help you.


Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

Troubleshooting Galaxy S10 Plus that turned off and won’t respond

There are only a couple of procedures you need to do to make your phone work again provided that it doesn’t have any signs of physical and/or liquid damage. Most of the time, when this problem occurs, it’s just due to a firmware crash which may result to an unresponsive phone but it’s not a serious problem. That said, here are the things you need to do…

First solution: Force restart

It’s the first thing you need to do and it could be the only thing you need to do to bring your phone back to life. If you’re familiar with the battery pull procedure we often do to phones with removable batteries that keep hanging, well, the forced restart is its counterpart but we do it to phone with non-removable batteries.

Doing so will refresh your phone’s memory as well as reload all its apps and services. Here’s how it’s done:

  1. Press and hold the volume down button and don’t release it yet.
  2. While holding down the volume button, press and hold the power key as well.
  3. Now, keep both keys held down together for 15 seconds or until the device shows the S10+ logo on the screen.

If your phone can go as far as the logo, then you can expect it to boot successfully. After all, what we’re trying to accomplish here is make your phone respond and boot up. However, if your device is still not responding after a few tries, then move on to the next procedure.

ALSO READ: What to do if Spotify keeps crashing on your Samsung Galaxy S10 Plus

Second solution: Charge your phone and do the forced restart

There is a chance that your phone ran out of battery and while having a drained battery isn’t really a problem, there are times when the firmware would crash just before it powers down due to power failure. As a result, you would be dealing with a couple of minor issues that both result to an unresponsive phone. But don’t worry as you can still make your device respond. Here’s how it’s done:

  1. Plug the original charger to a working wall outlet.
  2. Using the original cable, connect your phone to its charger.
  3. Regardless whether the phone shows the charging sign or not, leave it connected to the charger for 10 minutes or so.
  4. After that, press and hold the volume down button and the power key at the same time for 15 seconds.

If your phone boots up after this, then the problem is fixed but there’s no guarantee it won’t happen again in the future. But at least no, you know what to do if your phone becomes unresponsive again.

If this problem frequently occurs, it’s best to just reset your phone as it’s probably a firmware issue. Just make sure that before the reset you can make a backup of your important files and data. And then remove your Google and Samsung accounts so that you won’t be locked out after the reset. After that, follow these steps to reset your phone:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy S10+ logo shows, release all three buttons.
  4. Your phone will continue to boot up into the recovery mode and once successful, you can proceed with the reset.
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

ALSO READ: Samsung Galaxy S10 Plus keeps showing the ‘moisture detected’ warning

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