How to fix Huawei P30 can’t send MMS | troubleshooting Huawei P30 texting issue

MMS is usually part of regular texting subscription from most carriers. However, if your Huawei P30 can’t send MMS or if the service stops working for some reason, you need to figure out the cause first. This post should walk you through what to do.

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How to fix Huawei P30 can’t send MMS | troubleshooting Huawei P30 texting issue

If your Huawei P30 can’t send MMS and you have no idea where to begin your troubleshooting, this post should help. Follow our solutions below to fix it.

Huawei P30 can’t send MMS fix #1: Confirm mobile data is on

In order for MMS to work, mobile data must be activated first. If it’s your first time to send MMS on your Huawei P30, then you want to make sure that cellular or mobile data is enabled. To do that, here are the steps to turn it on:

Turn on mobile data via status bar:

  1. Slide two fingers downwards starting from the top of the screen.
  2. Press Mobile data to turn the function on or off.

Turn on mobile data via Settings:

This method allows you to select which apps are permitted to use mobile data.

  1. Open Settings app.
  2. Press Wireless & networks.
  3. Press Mobile data.
  4. Press Networked apps.
  5. Select the apps allowed to use mobile data.

Remember, even if mobile data is enabled on your Huawei P30, you still need to have the service activated on your carrier’s end. Mobile data is a value added service, which means that it does not come with regular basic subscription of calls and texts. If mobile data switch is turned on on your Huawei device but appears to be non-functional on your device, contact your carrier to ensure that it’s part of your subscription.

One of the easiest way to know if mobile data is enabled is to run an app like Youtube or Netflix and see if it can stream content. If your videos work while mobile data is on (wifi must be turned off), then mobile data must be working.

Huawei P30 can’t send MMS fix #2: Force close messaging app

If you’re positive that mobile data is working but your Huawei P30 can’t send MMS, there may be an issue with the messaging app. In this case, you want to do force close the app and see what happens. That’s because majority of app problems are due to temporary, minor bugs that easily go away. If you are yet to try this step, here’s what you need to do:

  1. Open the Settings app.
  2. Navigate to Application Manager.
  3. Tap the All tab.
  4. Find and select the messaging app.
  5. Then tap Force Stop.
  6. Check for the problem.

Huawei P30 can’t send MMS fix #3: Delete messages

If you’re fond of texting and you do it with a lot of contacts everyday, it’s possible that the messaging app may have run out of storage space to allow sending of SMS or keep incoming texts. Try to delete older messages and see if will fix the problem. Prioritize deleting messages with a lot of MMS or attachments as they consume larger storage space than regular text threads.

Huawei P30 can’t send MMS fix #4: Perform soft reset

Restarting a device can sometimes do wonders. Make sure that you forced restart your phone if none of the suggestions has worked so far. Try to do a forced reboot by pressing and holding the Power key for 10 to 15 seconds. If your phone works, it should reboot and you should feel a vibration and see the Huawei logo. In case you do not feel the vibration and the screen is still blank, then simply press and hold the Power Key for more time until you see the device restart itself.

If nothing changes after attempting to reboot the device a few times, you can abandon this troubleshooting and proceed to the next ones below.

Huawei P30 can’t send MMS fix #5: Clear messaging app cache

Deleting the cache is one of the direct ways to troubleshoot a problem app. It’s usually effective in fixing minor bugs caused by outdated cache or temporary files. It can be done safely without losing any user-related content in the app. Here’s how it’s done:

  1. Open the Settings app.
  2. Navigate to Application Manager.
  3. Tap the All tab.
  4. Select your Messaging app.
  5. Tap Clear Cache.
  6. Check for the problem.

Huawei P30 can’t send MMS fix #6: Reset messaging app

Should nothing happen after clearing an app’s cache, the next good thing that you can do is to clear the app’s data. Unlike the previous procedure, this one might delete important information or data within the app. For example, if you’re trying to address an issue with a messaging app, clearing its data will delete all your messages. For games, doing this may delete your progress. If you don’t want to lose important stuff, be sure to back them up ahead of time.

  1. Open the Settings app.
  2. Navigate to Application Manager.
  3. Tap the All tab.
  4. Select your Messaging app.
  5. Tap Clear Data.
  6. Check for the problem.

Huawei P30 can’t send MMS fix #7: Clear cache partition

Deleting the system cache may sometimes help in fixing app troubles. This type cache is necessary for efficient performance of apps. Android uses the system cache to load apps quickly. Sometimes, this cache may become outdated or corrupted which then leads to problems. In most cases, apps may perform poorly or slowly. At other times, some apps may stop working at all. To ensure that the system cache on your device is updated, you must clear the cache partition, where this cache is stored, regularly. Here’s how it’s done:

  1. With your phone turned off, press and hold both the Volume Up and Power buttons simultaneously for at least 10 seconds.
  2. Let go of the buttons when the Honor logo appears.
  3. Shortly after seeing the logo, the EMUI screen shows up with the recovery mode options.
  4. Press the Volume Down button to scroll to and highlight Wipe cache partition option.
  5. Then press the Power button to confirm selection.
  6. Use the Volume buttons to scroll to and highlight the next options and Power button to confirm selection.

Huawei P30 can’t send MMS fix #8: Reset network settings

At times, an incorrect network setting may also cause problems. Bad network configuration may occur for a lot of reasons. Sometimes, an app or update may result to new network settings. To reset all network settings, follow these steps:

  1. Open the Settings app.
  2. Go to Advanced settings.
  3. Scroll to and tap Backup & reset.
  4. Select Network Settings Reset from the given options.
  5. If prompted, read the warning message and then tap Network Settings Reset twice to confirm.
  6. Allow your device to finish resetting network settings and restore the default values. When it’s done resetting network settings, reboot your phone then reconnect to your Wi-Fi network.

Huawei P30 can’t send MMS fix #9: Reinsert SIM

Physically taking out the SIM card as a solution can sometimes be effective in fixing all sorts of network troubles. The device is forced to re-configure network settings once it detects a new SIM card. If a bug has developed causing incorrect network settings, reseating the SIM card may help.

Before you remove and re-insert the SIM, it’s important that you turn the device off. This should prevent data corruption.

Huawei P30 can’t send MMS fix #10: Send MMS on Safe Mode

Another common reason for many Android problems is a bad third party app. Not all apps are created equal and sometimes, one poorly-coded app can cause the entire system to perform poorly. To check if the reason why your Huawei P30 can’t send MMS is a bad third party app, you can restart it to safe mode. Once it’s been restarted to safe mode, you can then check for the problem. Here’s how to boot it to safe mode:

  1. Power off the device.
  2. Power it back on.
  3. Once you see the Huawei animation on the screen press and hold Volume Down button.
  4. You can see safe mode at the bottom left corner once the device finishes booting.
  5. Now that the device has started on safe mode, check for the problem by sending MMS.

If your device sends MMS fine, then a bad app must be to blame. Don’t forget: safe mode blocks third party apps but it won’t tell you which of them is the real cause. If you think that there’s a rogue third party app in the system, you must identify it. Here’s what you need to do exactly:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Huawei P30 is still problematic, repeat steps 1-4.

Huawei P30 can’t send MMS fix #11: Factory reset

If there’s no difference when you restart to safe mode, you should consider reverting all software settings to defaults. You can do that by wiping the device with factory reset. This will restore all software settings to their defaults and clear all your personal data. To avoid losing important files, make sure to back them up ahead of time.

There are two methods to perform a factory reset on your Huawei P30. You want to do the first one first if there’s no problem going under Settings menu.

Method 1: Hard reset on Huawei P30 via Settings

Wiping your phone with factory reset will automatically erase information from your device’s internal storage. The software environment on your device is basically returned to its original form, just like when it left the factory. This means that everything you added to the device like files, photos, videos, and apps will all be deleted. If you don’t want to lose irreplaceable data, make sure to create a backup ahead of time.

There can be many different reasons why a user may want to factory reset a device. If your situation calls for a Hard reset on Huawei P30  and you are able to access your device’s settings menu, then this first method is for you. It’s easier to do compared to the second one below so this is a go-to method for you.

To perform a Hard reset on Huawei P30 via Settings:

  1. Create a backup of your personal data.
  2. Turn on the device.
  3. Tap Settings.
  4. Tap System.
  5. Choose Reset.
  6. Tap Reset all settings.
  7. Tap Reset all settings.
  8. Confirm the action by tapping on Reset all settings.
  9. Wait for factory reset to finish.

Method 2: Hard reset on Huawei P30 via Recovery Mode

This method is useful in one particular situation: when Settings menu is not accessible. There may be a variety of reasons why Settings menu may become unreachable. In some cases, the device may have simply frozen or unresponsive. At other times, it can be due to a problem that you are currently trying to troubleshoot. In any case, you must do Hard reset on Huawei P30 via Recovery Mode when the situation forces you to. We still recommend that you use the first method as your primary option for convenience reasons. Effects-wise, the two methods don’t have any difference at all. The device will be completely sanitized and all user data deleted after doing any of them.

To perform a Hard reset on Huawei P30 via Recovery Mode:

  1. Create a backup of your personal data.
  2. Turn off the mobile by pressing the Power key for a few moments.
  3. Press and hold Volume Up and Power buttons for a couple of seconds.
  4. When Recovery Mode appears let go of all keys​​​​​​.
  5. Now choose “wipe data/factory reset”. Use Volume buttons to navigate and the Power key to accept it.
  6. Confirm the operation by typing in “yes” and select “wipe data/factory reset”.
  7. When you see the Google Verification info confirm the operation by selecting “wipe data/factory reset”.
  8. Finally choose “reboot system now” by using the Power key.

Huawei P30 can’t send MMS fix #12: Contact your network operator

Factory reset can only do so much. If the cause of the problem is a software bug within the device, it may help. However, if none has changed after doing a factory reset, you can assume that the cause of the problem must be something that’s outside the phone. It is most likely account or network related. Since you’ve already tried everything at this point, you should consider getting help from your network operator.

 


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