Real fix for can’t receive MMS issue on Huawei P30 | troubleshoot Huawei P30 texting issue

Hello Huawei fans! There is quiet a number of texting issues that can occur on an Android device. In this article, we provide the troubleshooting steps on how to fix your Huawei P30 if it can’t receive MMS. We hope that you’ll find this post helpful.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Real fix for can’t receive MMS issue on Huawei P30 | troubleshoot Huawei P30 texting issue

If your Huawei P30 can’t receive MMS recently, the most likely reason for that is either a network change or a software bug. In general, fixing this kind of problem is easy. Learn how to fix this problem by following this guide.

Can’t receive MMS fix #1: Confirm phone has a signal

The first troubleshooting step that you want to do is verify that your Huawei P30 in a covered area. What we mean by this is to check if your device is communicating with your network. There should be at least a couple of signal bars on the status bar. The easiest way to check if there’s signal where you’re at is by sending and receiving a text. You can also try to call someone. Either of these should should if you are within effective coverage by your network.

If regular texting and voice calling works normally but your Huawei P30 still can’t receive MMS, continue with the rest of the troubleshooting below.

Can’t receive MMS fix #2: Enable mobile data

MMS needs mobile data in order to work. One of the first things that you must check is if mobile data is working normally on your device. To do that, you simply have to open an app that needs internet connection to work like YouTube, Netflix, etc. Make sure that you turn on mobile data first before opening the app. If you rely mostly on wifi, turn it off first. Once you’ve done that, enable mobile data and check if it’s working. Then, check how MMS works.

It is also important that you take note of whatever error (if there is) when trying to receive MMS. Errors are built-in indicators designed to help in troubleshooting. If the messaging app shows a message or error after a failed MMS recovery, take note of it and do a quick Google search what it means.

Can’t receive MMS fix #3: Force close messaging app

The next troubleshooting step that you want to do is to deal with the messaging app itself. The app may have simply encountered a bug that the system can’t resolve by itself. Follow these steps to restart the app:

  1. Open the Settings app.
  2. Navigate to Application Manager.
  3. Tap the All tab.
  4. Select your Messaging app.
  5. Then tap Force Stop

Can’t receive MMS fix #4: Delete conversation threads

If you’re fond of texting and you do it with a lot of contacts everyday, it’s possible that the messaging app may have run out of storage space to allow sending of SMS or keep incoming texts. Try to delete older messages and see if will fix the problem. Prioritize deleting messages with a lot of MMS or attachments as they consume larger storage space than regular text threads.

Can’t receive MMS fix #5: Clear messaging app cache

Deleting the cache is one of the direct ways to troubleshoot a problem app. It’s usually effective in fixing minor bugs caused by outdated cache or temporary files. It can be done safely without losing any user-related content in the app. Here’s how it’s done:

  1. Open the Settings app.
  2. Navigate to Application Manager.
  3. Tap the All tab.
  4. Select your Messaging app.
  5. Tap Clear Cache.
  6. Check for the problem.

Can’t receive MMS fix #6: Reset messaging app

Should nothing happen after clearing an app’s cache, the next good thing that you can do is to clear the app’s data. Unlike the previous procedure, this one might delete important information or data within the app. For example, if you’re trying to address an issue with a messaging app, clearing its data will delete all your messages. For games, doing this may delete your progress. If you don’t want to lose important stuff, be sure to back them up ahead of time.

  1. Open the Settings app.
  2. Navigate to Application Manager.
  3. Tap the All tab.
  4. Select your Messaging app.
  5. Tap Clear Data.
  6. Check for the problem.

Can’t receive MMS fix #7: Perform soft reset

Restarting a device can sometimes do wonders. Make sure that you forced restart your phone if none of the suggestions has worked so far. Try to do a forced reboot by pressing and holding the Power key for 10 to 15 seconds. If your phone works, it should reboot and you should feel a vibration and see the Huawei logo. In case you do not feel the vibration and the screen is still blank, then simply press and hold the Power Key for more time until you see the device restart itself.

If nothing changes after attempting to reboot the device a few times, you can abandon this troubleshooting and proceed to the next ones below.

Can’t receive MMS fix #8: Wipe cache partition

In order to load apps quickly, Android stores frequently used items like website links, images, videos, ads, among others in a part in internal storage called cache partition. Sometimes, these items collectively called system cache may get outdated or corrupted causing performance problems or bugs. To ensure that you phone runs efficiently and the cache in top shape, you want to regularly clear the cache partition (about once every few months). When dealing with any app issue, this can also be one of the troubleshooting steps. Here’s how to do it:

  1. With your phone turned off, press and hold both the Volume Up and Power buttons simultaneously for at least 10 seconds.
  2. Let go of the buttons when the Honor logo appears.
  3. Shortly after seeing the logo, the EMUI screen shows up with the recovery mode options.
  4. Press the Volume Down button to scroll to and highlight Wipe cache partition option.
  5. Then press the Power button to confirm selection.
  6. Use the Volume buttons to scroll to and highlight the next options and Power button to confirm selection.

Can’t receive MMS fix #9: Reset network settings

At times, an incorrect network setting may also cause problems. Bad network configuration may occur for a lot of reasons. Sometimes, an app or update may result to new network settings. To reset all network settings, follow these steps:

  1. Open the Settings app.
  2. Go to Advanced settings.
  3. Scroll to and tap Backup & reset.
  4. Select Network Settings Reset from the given options.
  5. If prompted, read the warning message and then tap Network Settings Reset twice to confirm.
  6. Allow your device to finish resetting network settings and restore the default values. When it’s done resetting network settings, reboot your phone then reconnect to your Wi-Fi network.

Can’t receive MMS fix #10: Reseat SIM

Physically taking out the SIM card as a solution can sometimes be effective in fixing all sorts of network troubles. The device is forced to re-configure network settings once it detects a new SIM card. If a bug has developed causing incorrect network settings, reseating the SIM card may help.

Before you remove and re-insert the SIM, it’s important that you turn the device off. This should prevent data corruption.

Can’t receive MMS fix #11: Check for bad apps

Sometimes, a third party app may cause problems or interfere with the Operating System. Having network troubles due to a bad app is not unheard of in Huawei devices. Restart the phone to safe mode and see if that’s the case. In safe mode, no third party app should be able to run. So, if wifi works normally on safe mode, you can bet a bad third party app is to blame. Here’s how to boot it to safe mode:

  1. Power off the device.
  2. Power it back on.
  3. Once you see the Huawei animation on the screen press and hold Volume Down button.
  4. You can see safe mode at the bottom left corner once the device finishes booting.
  5. Now that the device has started on safe mode, charge it and see if there’s a difference.

Don’t forget: safe mode blocks third party apps but it won’t tell you which of them is the real cause. If you think that there’s a rogue third party app in the system, you must identify it. Here’s what you need to do exactly:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Huawei P30 is still problematic, repeat steps 1-4.

Can’t receive MMS fix #12: Factory reset

Should nothing has worked at this point and your Huawei P30 still can’t receive MMS, you must wipe the device with factory reset. This will restore all software settings to their defaults and clear all your personal data. To avoid losing important files, make sure to back them up ahead of time. Once you’ve done that, follow the steps below to factory reset your device:

  1. Turn off the mobile by pressing the Power key for a few moments.
  2. Press and hold Volume Up and Power buttons for a couple of seconds.
  3. When Recovery Mode appears let go of all keys​​​​​​.
  4. Now choose “wipe data/factory reset”. Use Volume buttons to navigate and the Power key to accept it.
  5. Confirm the operation by typing in “yes” and select “wipe data/factory reset”.
  6. When you see the Google Verification info confirm the operation by selecting “wipe data/factory reset”.
  7. Finally choose “reboot system now” by using the Power key.

Can’t receive MMS fix #13: Get help from your network operator

It’s unlikely that the problem is due to hardware malfunction so if the issue still won’t go away after a factory reset, you must contact your network operator.

 


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