How to fix Gmail has stopped on Galaxy S10 | troubleshoot Gmail keeps crashing issue

Gmail is usually one of the pre-installed apps in a Galaxy S10. If you’re having trouble with your  app and it keeps showing Gmail has stopped error, you must do a number of steps to identify what causes it. Find out the things that you can do to do this.

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How to fix Gmail has stopped on Galaxy S10 | troubleshoot Gmail keeps crashing issue

Gmail app is one of the stable apps in Android devices. If this is not the case in your Galaxy S10 though and it keeps showing Gmail has stopped error continuously, below are the troubleshooting steps that you can do.

Gmail has stopped fix #1: Force close Gmail app

Dealing with the Gmail app should be the first troubleshooting step that you must do. To do that, you want to restart the app and see if it will fix the error. If you’re lucky and the bug is temporary, this one will most probably help. There’s a number of factors that can cause an app to stop working properly. To see if restarting it will help, here’s what you can do:

  1. On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
  2. Once the Recent Apps screen is shown, swipe left or right to look for the Settings app. It should be here if you managed to run it previously. Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.

Another way to force close an app is this:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap Settings app.
  6. Tap Force Stop.

Gmail has stopped fix #2: Log out of your Gmail account

When it comes to this particular situation wherein Gmail keeps crashing, the next effective way to do is log out from the app, then log back in. Some Gmail users were able to do this and fix Gmail has stopped error in the past. It won’t take a few minutes so make sure to do it before you continue with the rest of the suggestions below. To log out of your Gmail account, you can go under Settings > Accounts and backup > Accounts > Google account. Make sure to select the correct Google account (if you have multiple Google accounts added).

Gmail has stopped fix #3: Clear Gmail cache

Clearing the cache of a problem app is another basic troubleshooting step that you can do in this situation. Learn how to do it below.

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap Phone app.
  6. Tap Storage.
  7. Tap Clear cache button.
  8. Restart the phone and check for the problem.

Gmail has stopped fix #4: Reset Gmail data

If Gmail has stopped bug remains, you must follow the previous step through with clearing the app’s data. This will reset the app to its defaults. Here’s how:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap Phone app.
  6. Tap Storage.
  7. Tap Clear data button.
  8. Restart the phone and check for the problem.

Although this troubleshooting step will not delete any personal data, we highly recommend that you create a backup of your Contacts and Phone logs if you want to keep them intact.

Gmail has stopped fix #5: Restart the device

Should the problem return after rebooting the app itself, the next thing that you want to do is perform a soft reset. This should clear the system and possibly get rid of the bug as well. To do that, simply press and hold the Power and Volume Down buttons for about 10 seconds. Once the phone has restarted, release the buttons. This is usually effective in clearing bugs that developed when a system is left running for some time. We suggest that you restart your S10 using this method at least once a week to lessen the chances of bugs.

For some Galaxy S10, there may be a slightly different way to arrive at the same method. Here’s how:

  1. Press and hold the Power + Volume Down buttons for approximately 10 seconds or until the device power cycles. Allow several seconds for the Maintenance Boot Mode screen to appear.
  2. From the Maintenance Boot Mode screen, select Normal Boot. You can use the volume buttons to cycle through the available options and the lower left button (below the volume buttons) to select. Wait for up to 90 seconds for the reset to complete.

Gmail has stopped fix #6: Update Gmail

Some app bugs can only be fixed by making coding changes. If you haven’t updated Gmail app for a while, make sure that you do it now. Open Google Play Store app and update it from there. Once you’ve done that, restart the device and see Gmail has stopped bug goes away.

Gmail has stopped fix #7: Check for rogue app

If the error happened right after installing a new app, you should delete the app and see if it fixes it. If not, then you continue to troubleshoot for the possibility of a bad third party app issue. To do that, you want to restart the device to safe mode.  Here’s how to do that:

  1. Press and hold the Power button until the Power off window appears then release.
  2. Touch and hold Power off until the Safe mode prompt appears then release.
  3. To confirm, tap Safe mode.
  4. The process may take up to 30 seconds to complete.
  5. Upon reboot, “Safe mode” appears in the lower-left of the home screen.

Remember that third-party applications are disabled in this mode so what you can use are pre-installed apps. If the touchscreen issue won’t appear on safe mode, that means that the problem is due to a bad app. Uninstall the app you recently installed and see if that will fix it. If the problem remains, use the process of elimination to identify the rogue app. Here’s how:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your S10 is still problematic, repeat steps 1-4.

Gmail has stopped fix #8: Wipe cache partition

Android depends on a set of temporary files called system cache to load apps quickly. If this cache gets corrupted or outdated, a device may suddenly lag, freeze, or show signs of slow performance. At other times, uncommon glitches may occur as well as overall performance of the system may also be affected. To ensure that your S10 has good system cache, we suggest that you clear it once every few months. Here’s how to do it:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Gmail has stopped fix #9: Reset network settings

Apps that require near-constant internet connection to work like Gmail may not function properly if affected by incorrect network settings. To ensure that your S10’s network settings are correct, try to reset it now. Here’s how:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap General Management > Reset > Reset network settings.
  3. Tap Reset settings.
  4. If you have set up a PIN, enter it.
  5. Tap Reset settings. Once complete a confirmation window will appear.

Gmail has stopped fix #10: Factory reset

If Gmail still keeps crashing at this point, you should try to see if wiping the phone with factory reset will help. Below are the two ways to factory reset your S10:

Method 1: How to hard reset on Samsung Galaxy S10 via Settings Menu

This is the easiest way to wipe your Galaxy S10. all you have to do is to go under Settings menu and follow the steps below. We recommend this method if you have no trouble going under Settings.

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy S10 using hardware buttons

If your case is that the phone is not booting up, or it boots but Settings menu is inaccessible, this method can be helpful. First, you need to boot the device to Recovery Mode. Once you successfully access Recovery, that’s the time that you begin proper master reset procedure. It may take some tries for you before you can access Recovery so be patient and simply try again.

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up button and the Bixby button at the same time.
  5. While still holding the Volume Up and Bixby keys, press and hold the Power button.
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm factory reset.

Gmail has stopped fix #11: Submit a bug report

If Gmail has stopped bug remains after a factory reset, you can assume that the problem may have something to do with the app itself. As an end user, what you can do to help is to submit a bug report. There’s a reporting tool within the app itself to allow you to do this. If you can manage to open the app and go to its settings menu without it crashing, we suggest that you report the problem to the developer. If the app keeps crashing though, simply skip this suggestion. You only need to wait until the problem is fixed by the developer.

 


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