Real fix for calls keep dropping on Galaxy S10 | troubleshooting calling issue on Galaxy S10

Are calls keep dropping on your Galaxy S10? There may be an issue with your device or with your network that causes calls to be erratic. This troubleshooting article will walk you through the steps on how to troubleshoot this problem.

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Real fix for calls keep dropping on Galaxy S10 | troubleshooting calling issue on Galaxy S10

Wondering why you are unable to make calls properly? If calls keep dropping on your Galaxy S10, here are the troubleshooting that you must do:

Calls keep dropping fix #1: Force close Phone app

The first thing to look for possible cause of the problem is in the app you’re using. Try restarting the Phone app and see if its bug can be fixed by force closing it. There are two ways to do this.

Method 1: Close an app using Recent Apps key

  1. On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
  2. Once the Recent Apps screen is shown, swipe left or right to look for the app. It should be here if you managed to run it previously.
  3. Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.

Method 2: Close an app using App Info menu

Another way to force close an app is by going within the app’s settings itself. It’s a longer way compared to the first method above but it’s equally effective. You want to use this method if you plan on doing other troubleshooting for the said app like clearing its cache or data. Here’s how it’s done:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the app.
  6. Tap Force Stop.

Calls keep dropping fix #2: Restart the device

If restarting the Phone app won’t change anything, the next step in your troubleshooting ladder is to restart the device itself. To do that, simply press and hold the Power and Volume Down buttons for about 10 seconds. Once the phone has restarted, release the buttons. This is usually effective in clearing bugs that developed when a system is left running for some time. We suggest that you restart your S10 using this method at least once a week to lessen the chances of bugs.

For some Galaxy S10, there may be a slightly different way to arrive at the same method. Here’s how:

  1. Press and hold the Power + Volume Down buttons for approximately 10 seconds or until the device power cycles. Allow several seconds for the Maintenance Boot Mode screen to appear.
  2. From the Maintenance Boot Mode screen, select Normal Boot. You can use the volume buttons to cycle through the available options and the lower left button (below the volume buttons) to select. Wait for up to 90 seconds for the reset to complete.

Calls keep dropping fix #3: Clear cache partition

There can be all sorts of problems when a system cache gets corrupted. Make sure that you clear the cache partition on your S10 to keep the system cache in top shape. This will force the phone to delete the current cache and replace it with a new one over time.

To wipe the cache partition on your Galaxy S10:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.

Calls keep dropping fix #4: Install updates

Installing updates may not seem much of a solution but in fact, it is. Developers can only fix problems in their apps via updates so it’s important that you keep both Android OS and apps running their latest versions if available. This is one way of making sure to lessen the chances of bugs from developing.

Calls keep dropping fix #5: Confirm signal is good

One of the common reasons why calls drop is poor signal. There must be at least 3 signal bars on your S10 during calls to maintain bandwidth quality. Anything lesser than 3 bars put the connection during calls at risk, which can then result to calls keep dropping issue. If you are inside a building and the signal is erratic, try to make your calls in more open area where signal is strong or more stable. If calls won’t drop when you relocate to an open area, that means that the reason for the problem is merely poor signal. You can rectify it by answering or making calls in a location with strong coverage.

Calls keep dropping fix #6: Manually switch to different network

Another trick to improving signal quality in any device is to force it to re-register to the network. Here’s how it’s done:

  1. Open Settings app.
  2. Tap Connections.
  3. Tap Mobile networks.
  4. Tap Network operators.
  5. Tap Select manually.
  6. Wait for the device to scan.
  7. Select a network (not your own).
  8. Tap your own network again to register to it.
  9. Check for the issue.

Calls keep dropping fix #7: Reset network settings

To ensure that your device has all the right network settings, you can reset them once. Her’es how:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap General Management.
  3. Tap Reset.
  4. Tap Reset network settings.
  5. Tap Reset settings.
  6. If you have set up a PIN, enter it.
  7. Tap Reset settings. Once complete a confirmation window will appear.

Calls keep dropping fix #8: Clear Phone app cache

Deleting the cache is one of the direct ways to troubleshoot a problem app. It’s usually effective in fixing minor bugs caused by outdated cache or temporary files. It can be done safely without losing any user-related content in the app. Here’s how it’s done:

  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.
  9. Tap Clear Cache button.
  10. Restart the device and check for the problem.

Calls keep dropping fix #9: Reset Phone app

Should nothing happen after clearing an app’s cache, the next good thing that you can do is to clear the app’s data. Unlike the previous procedure, this one might delete important information or data within the app. For example, if you’re trying to address an issue with a messaging app, clearing its data will delete all your messages. For games, doing this may delete your progress. If you don’t want to lose important stuff, be sure to back them up ahead of time.

  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.
  9. Tap Clear Data button.
  10. Restart the device and check for the problem.

Calls keep dropping fix #10: Check for rogue app

In case there’s a third party app causing calls to keep dropping, the next good thing to do is to restart to safe mode. By third party app we mean apps that you added after the initial setup. Even apps from Google and Samsung are considered third party if they were downloaded right after you unboxed the phone.

To restart to safe mode:

  1. Press and hold the Power button until the Power off window appears then release.
  2. Touch and hold Power off until the Safe mode prompt appears then release.
  3. To confirm, tap Safe mode.
  4. The process may take up to 30 seconds to complete.
  5. Upon reboot, “Safe mode” appears in the lower-left of the home screen.

Remember that third-party applications are disabled in this mode so what you can use are pre-installed apps. If the touchscreen issue won’t appear on safe mode, that means that the problem is due to a bad app. Uninstall the app you recently installed and see if that will fix it. If the problem remains, use the process of elimination to identify the rogue app. Here’s how:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your S10 is still problematic, repeat steps 1-4.

Calls keep dropping fix #11: Factory reset

Doing a factory reset is necessary if none of the solutions above has not helped. Make sure to create a backup of your personal data first before you do any of the two methods to wipe your device:

Method 1: How to hard reset on Samsung Galaxy S10 via Settings Menu

This is the easiest way to wipe your Galaxy S10. all you have to do is to go under Settings menu and follow the steps below. We recommend this method if you have no trouble going under Settings.

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy S10 using hardware buttons

If your case is that the phone is not booting up, or it boots but Settings menu is inaccessible, this method can be helpful. First, you need to boot the device to Recovery Mode. Once you successfully access Recovery, that’s the time that you begin proper master reset procedure. It may take some tries for you before you can access Recovery so be patient and simply try again.

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up button and the Bixby button at the same time.
  5. While still holding the Volume Up and Bixby keys, press and hold the Power button.
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm factory reset.

Calls keep dropping fix #12: Get help from network operator

You must contact your carrier if nothing changed after a factory reset. By now, you’ve already done all the possible solutions on your end. If nothing is resolved still, that can mean there’s an account or network problem preventing you from making or receiving calls. For this matter, there’s no better party that can help than your network operator.

 


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