Bixby Voice has stopped error keeps showing on Samsung Galaxy S10 Plus

Bixby Voice is the one responsible in making your Samsung Galaxy S10 Plus respond when you say “Hi, Bixby!” But some owners seem to have an issue with it saying that when then call out Bixby, the error message “Unfortunately, Bixby Voice has stopped” shows up on the screen. This could be just a minor issue with the service itself or it could be a sign of a firmware issues since Bixby is a core application or service that’s deeply integrated into the system.

In this post, I will walk you through in troubleshooting your Samsung Galaxy S10 Plus with Bixby Voice has stopped error. We will try to consider every possibility and rule them out one after another until we can determine the cause and formulate a solution to fix it. So, if you’re one of the users that’s bugged by this error, continue reading as this article may be able to help you.

For those who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common issues with this phone. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you or if you still need our help, contact us anytime through our Android issues questionnaire.

Fixing Galaxy S10 Plus with Bixby Voice has stopped error

Based on experience, problems like this aren’t really that serious even if it’s a result of a firmware issue. You will be able to fix it on your own as long as you’re willing to do some troubleshooting procedures. With that being said, here’s what you need to do about this problem:

First solution: Forced Restart your device first

If this error never showed up before, then the first thing you should do is to force restart your Galaxy S10 Plus as it could be just a minor firmware problem or even a glitch with either Bixby or the system. A forced reboot is a simulated battery pull procedure that refreshes your phone’s memory as well as reloads all its apps and services. It’s a very simple yet effective procedure provided this isn’t a serious firmware problem as well. Here’s how it’s done on your Galaxy S10 Plus…

  1. Press and hold the volume down button first and don’t release it.
  2. While holding down the volume button, press and hold the power key as well.
  3. Now, keep both buttons held down for 15 seconds or until the Galaxy S10+ logo shows on the screen.

If the error Bixby Voice has stopped still keeps on showing after this, then it’s time to troubleshoot the firmware.

ALSO READ: How to fix Samsung Galaxy S10 Plus with “Messages has stopped” error

Second solution: Reset Bixby Voice

Bixby only has a few settings options something might have been messed up. So, it’s best to delete is cache and data so that it will be brought back to its default settings and configuration as well as get its cache replaced with a new one.

  1. Swipe down from the top of the screen to pull the notification panel down.
  2. Tap Settings at the upper-right corner of the screen.
  3. Scroll to and tap Apps.
  4. Now, find and then tap on Bixby Voice.
  5. Tap Storage.
  6. Touch Clear cache first.
  7. Then, tap Clear data and hit OK.

After doing this, reboot your phone so everything will be refreshed. And then, use Bixby again and see if Bixby Voice has stopped still shows up.

Third solution: Wipe cache partition

The system creates temporary files for each app, service or feature on your phone. While these files can be deleted without any negative effects on your device, it won’t be the same if they get corrupted or become obsolete. To rule this possibility out, you need to wipe the cache partition so that a new set of cache will be created. Here’s how it’s done:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy S10+ logo shows, release all buttons.
  4. Press the Volume down key several times to highlight wipe cache partition.
  5. Press Power key to select.
  6. Press the Volume down key to highlight yes, them and press the Power key to select.
  7. When the wipe cache partition is complete, Reboot system now is highlighted.
  8. Press the Power key to restart the device.

After doing this procedure and your phone still has the Bixby Voice has stopped error, then you have to do the next solution.

ALSO READ: How to Unlock the screen of your Samsung Galaxy S10 Plus

Fourth solution: Master Reset your phone

As long as your phone’s firmware hasn’t been modified in any way, a reset will be able to fix this problem. However, we are always hesitant to suggest this without first exhausting all possible solutions because you may lose some of your important files and data. So, befroe the reset, make sure to create a backup of your files and then remove both your google and samsung accounts. After which, follow these steps to reset your phone:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy S10+ logo shows, release all buttons.
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key to highlight Yes.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

I hope that this troubleshooting guide has helped you fix your Samsung Galaxy S10 Plus that keeps showing “Unfortunately, Bixby Voice has stopped” error. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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