Samsung Galaxy S10e shows “Unfortunately, Facebook has stopped” error

The error message “Unfortunately, Facebook has stopped” that keeps popping up when the app is opened basically means that Facebook has crashed for some reason. Some owners of the Samsung Galaxy S10e complained about the same problem days after downloading and installing the app. Most of the time, when this error shows, it’s just a minor issue with the Facebook app but there are things when the error like is also just a sign of a serious firmware issue.

You won’t need a technician to fix this problem for you as you can do it yourself and it won’t even take 5 minutes to get it sorted out provided that the firmware of your device hasn’t been modified in any way. In this post, I will walk you through in troubleshooting your Galaxy S10e with Facebook has stopped error. I will share with you the solutions we’ve been using to fix the problem. So, if you’re one of the owners of this device and are currently being bugged by a similar issue, continue reading as this post may help you.

Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our Android issues questionnaire.

Getting rid of Facebook has stopped error on Galaxy S10e

App crashes are generally minor issues which you can fix easily and it’s even easier if you’re dealing with a third-party app like Facebook. This error could even be just due to a minor firmware glitch and here’s what you need to do about it:

Force restart phone to fix Facebook has stopped error

If it’s the first time that you encountered the Facebook has stopped error, then it’s probably just a minor system glitch. Glitches happen all the time and may result to several apps crashing when you use them. That could be the case here so before you continue troubleshooting, take a little time doing the forced restart procedure:

  • Press and hold the volume down button and the power key at the same time for 10 seconds.

This procedure will restart your phone like the usual procedure but its memory will be refreshed and its services reloaded. Once the phone becomes active after the restart, open Facebook and see if the Facebook has stopped error still shows up. If it still does, then move on to the next solution.

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Clear the cache and data of Facebook app

Since we’re dealing with an app crash that concerns a third-party application, it’s best to troubleshoot the app in question immediately. Try to reset it by clearing its cache and data. This will bring it back to its default settings and configuration, as well as delete and replace all its cache and data files. Most of the time, this procedure will fix issues like this. Here’s how it’s done:

  1. Swipe down from the top of the screen to pull the notification panel down.
  2. Touch the Settings icon on the top-right corner of the screen (cog wheel).
  3. Scroll to and tap Apps.
  4. Find and then tap on Facebook.
  5. Tap Storage.
  6. Touch Clear cache.
  7. Now, tap clear data and then tap OK to confirm your action.

After this, open Facebook and see if the Facebook has stopped error still shows up. If it still does, then try the next solution.

Uninstall Facebook and reinstall it

Facebook makes sure its applications are updated regularly so that they will run without issues on most devices. However, there are times when updates aren’t pushed automatically into each device especially if users disabled automatic updates for apps. While you can manually try to find out if there’s an update available for the app, in this case, since we’re already trying to fix a problem, it’s better to just remove the app from your phone to also remove all its associations with other services. After which, reboot your phone to refresh its memory again and once it becomes active, download and reinstall Facebook into your phone. Here’s how it’s done:

  1. Swipe down from the top of the screen to pull the notification panel down.
  2. Touch the Settings icon on the top-right corner of the screen (cog wheel).
  3. Scroll to and tap Apps.
  4. Find and then tap on Facebook.
  5. Tap Force stop first.
  6. Then, tap Uninstall.
  7. Touch OK at the bottom of the screen to confirm your action.
  8. Reboot your phone.
  9. Once the phone has rebooted, open Play Store.
  10. Search for ‘facebook’.
  11. Tap Facebook and then Install.

Once you’ve successfully re-installed the app, try to open it to see if the Facebook has stopped error still shows up. If it still does, then the error is just a sign of a firmware issue. Move on to the next solution.

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Backup your files and reset your phone

At this point, your best bet is to master reset your phone to fix this problem but if you don’t want to do it immediately, then you can use a web browser to log into your Facebook account. You may use the web version while you’re still trying to fix this problem. However, if you immediately want to fix this problem, then you would need to reset your phone.

Make sure to backup your files and data as they will be deleted. You may move them to your SD card or computer. After that, remove your google account from your phone so that you won’t be locked out of your device after the reset. If everything is set, follow these steps to reset your phone:

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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