Samsung Galaxy S10e keeps rebooting randomly

When a powerful smartphone like the Samsung Galaxy S10 keeps rebooting randomly, it could be a sign of a firmware issue. That has always been the case with similar problems we encountered in the past. However, it is also very much possible that there’s an issue with the hardware. Since your phone is still new, you may still be able to get the device replaced provided that the problem isn’t due to hardware or liquid damage.

In this post, I will guide you in troubleshooting your Samsung Galaxy S10e that keeps rebooting on its own. We will try to rule out every possibility until we can determine what the problem is and eventually fix it. If the problem continues after our troubleshooting, you still have the option to bring it back to the store and have it checked. Our solutions are pretty safe and won’t void your warranty so don’t worry.

Now, before we move on, if you are looking for a solution to another problem, visit our Galaxy S10e troubleshooting page for we have already solved the common issues with this device. If you still need our help, feel free to contact us by completing our Android issues questionnaire.

How to fix Galaxy S10e keeps rebooting randomly issue

Random reboot issues after often a firmware problem so we’ll have to rule this possibility out before you decide to see a technician or bring your phone back to the store. Here’s what you have to do:

First solution: Observe your phone in Safe Mode

You need to observe how your phone works while all third-party apps are disabled. It is always possible that the problem is due to a third-party app that has gone rogue. That the reason why you need to run your phone in safe mode to temporarily disable all third-party apps and services. Here’s how you do that:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

While the Galaxy S10e is in this mode, continue using it and see if it still reboots on its own because if it does, then the third-party applications have nothing to do with it. However, if the problem is seems fixed while the device is in this mode, then the next thing you have to do is look for suspicious apps that might be causing the phone to reboot on its own. You may reset those apps or uninstall them one by one until the problem is fixed.

ALSO READ: How to fix Facebook app that keeps crashing on Samsung Galaxy S10e [Troubleshooting Guide]

Second solution: Reset All Settings

It is also possible that the problem is due to some incorrect settings in your phone. If you’ve recently changed some settings and then this problem started, then that could be it. It’s easier to determine the problem if you only changed a setting or two but if there were several settings you changed, the best thing to do is reset all settings in your phone. This will bring your phone’s configuration to defaults but none of your files, data and apps will be deleted. So, it’s safe but very effective as well. Here’s how it’s done:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > General Management > Reset > Reset settings.
  3. Tap RESET SETTINGS.
  4. If you have set up a PIN, enter it.
  5. Tap RESET SETTINGS.
  6. The device will restart to perform the reset of settings.

Once the phone becomes active, continue using it like you usually do and wait to see if the phone still reboots. If it still does, then move on to the next solution.

Third solution: Wipe cache partition

There are times when the system cache gets corrupted. If this happens, the performance of your phone will be greatly affected and may result to random reboots and even shutdowns. To rule this possibility out, you have to wipe the cache directory of your Galaxy S10e and you can do that by rebooting your phone into recovery mode. This is how you do it:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

It will take a little while for you phone to reboot after wiping off the cache partition. But if the problem continues after this, then you really don’t have much of a choice but to do the master reset.

Fourth solution: Master reset your Galaxy S10e

If all else fails, a master reset should be done. It will bring all the settings back to their default values as well as delete all third-party files and data. For firmware issues, this is a very effective solution. However, make sure to create a backup of your important files and data prior to the reset as they will be deleted and you may not be able to retrieve them after that. Lastly, make sure you know the google account that’s currently setup in your phone. Or better yet, remove it before the reset so that you won’t be locked out of your device after that.

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that this how-to post has helped you one way or another. Please help us spread the word by sharing this post to your friends or people who may also have similar problems. Thanks for reading

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