We recently received quite a lot of complaints about Instagram and many of those who reported are Samsung Galaxy A8 2018 owners. Some said that the error message “Unfortunately, Instagram has stopped” keeps popping up while others said they are having a hard time logging into their account. Either it’s an issue with the app or Instagram’s servers, we really don’t know at this point that’s why you need to do some basic troubleshooting to be able to determine what the problem is all about and know how to fix it.
In this post, I will walk you through in troubleshooting your Galaxy A8 2018 with Instagram issues. We will try to rule out one possibility after another until we can determine what the problem with your phone is. Since it’s not the first time we encountered this issue, we already know a thing or two that could help fix this problem. So, continue reading as I will share with you the solution we’ve been using to address concerns like this.
Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.
How to troubleshoot Galaxy A8 2018 with Instagram app that keeps crashing
The following are practical troubleshooting procedures you can try to fix the problem with your phone so that you can continue using the app you’re currently having issues with…
Restart your phone – if this problem occurred for the first time, try to reboot your phone first because there’s always a possibility that this issue is caused by a minor glitch in the system. Take a little time pressing and holding the power key to restart your device and open Instagram the moment it becomes active. If the problem remains, try doing the forced reboot to refresh the phone’s memory. Press and hold the volume down and power keys together for 10 seconds or more. If the problem continue after this, then move on to the next procedure.
Close Instagram and open it again – tap the Recent button to display all recently used apps and then close Instagram or all of the apps. Then, try to open Instagram to see if it would still crash and if it still does, move on to the next procedure.
Clear cache and data of Instagram – this will reset the app back to its default settings or configuration and if the problem is with the app only, then this would be enough to fix it. You may lose some files but they’re not really that important because only the files you downloaded using Instagram and other files used by the app will be deleted. If you’ve downloaded pictures or videos from your account, you can download them again once the problem is fixed. If the problem, however, continues after doing this then you have to move on to the next method.
Uninstall Instagram and reinstall it – there are times when new firmware updates may cause issues like this and it’s more of compatibility issues between the app and the firmware. You may be able to fix it by updating the app but the best thing to do right now is to uninstall the app from your phone to remove all its associations and then reinstall it by downloading the app from the Play Store again. You can be sure that you’re using the latest version of the app if you did this.
Ask friends if they’re experiencing similar issues – a couple of days before I wrote this article, Instagram broke down for a few hours affecting millions of users worldwide. Such problems occur from time to time and you may not be able to use the app but if that’s really the case, then the problem will be fixed after a few hours. That’s the reason why you need to ask your friends who are also using Instagram if similar issues also happen to their phones. If it’s widespread, you don’t have to do anything but if it only happens to you, the problem is with your phone. The next procedure may help.
Backup your files and reset your phone – this is your last resort and it’s the most effective when it comes to problems with apps. However, make sure you backup your files and data first especially those that are stored in your phone’s internal storage as they will be deleted. After which, run your phone in recovery mode and reset your device to fix this problem.
Here are the step-by-step instructions on how to do the troubleshooting procedures I mentioned above…
How to clear cache and data of Instagram
- From the Home screen, swipe up on an empty spot to open the Apps tray.
- Tap Settings > Apps.
- Find and tap Instagram.
- Tap Storage.
- Tap Clear cache.
- Tap Clear data and then tap OK.
- Reboot your phone.
How to uninstall and reinstall Instagram
- From a Home screen, touch and swipe up or down to display all apps.
- From a Home screen, navigate: Settings > Apps.
- Tap App Manager.
- Locate then tap Instagram.
- Tap UNINSTALL.
- Review the notification then tap OK to confirm.
- Reboot your phone to refresh it’s memory and other connections.
- From a Home screen, touch and swipe up or down to display all apps.
- Tap Play Store.
- Type ‘instagram’ in the search box.
- Select Instagram then tap Install.
- To continue, review the required app permissions then tap Accept.
How to the Master Reset
- Turn off the device.
- Press and hold the Volume Up key and the Home key, then press and hold the Power key.
- When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
I hope that this guide can help you one way or another. If you have other concerns you want to share with us, feel free to contact us anytime or leave a comment below.
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