What to do if Youtube keeps crashing on Galaxy S10 | Fix for “Unfortunately, YouTube has stopped” error

Youtube seldom goes down but it’s not 100% all the time. If Youtube keeps crashing on your Galaxy S10 and you’re wondering how to go about it, this article is for you. Youtube crashes are often indicated or preceded by “Unfortunately, YouTube has stopped” error so let this guide deal with said error as well.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

What to do if Youtube keeps crashing on Galaxy S10 | Fix for “Unfortunately, YouTube has stopped” error

If Youtube keeps crashing or showing the “Unfortunately, YouTube has stopped” error when you use it, below are troubleshooting that you can do for it:

Youtube keeps crashing fix #1: Force close YouTube app

Youtube app can crash for a variety of reasons. Just like any other app, it may crash even for a minor bug or code error. This does not always mean though that the app itself is problematic. Google is active in monitoring known bugs so Youtube is one of stable apps out there. To see if there’s a temporary bug that prevents the app from working properly, try to force it using any of the two methods below.

Method 1: Close an app using Recent Apps key

  1. On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
  2. Once the Recent Apps screen is shown, swipe left or right to look for the app. It should be here if you managed to run it previously.
  3. Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.

Method 2: Close an app using App Info menu

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the app.
  6. Tap Force Stop.

Youtube keeps crashing fix #2: Restart the device

If force stopping the app won’t make a difference, the next good thing that you can do is restart the device itself. It’s another way of getting rid of temporary bugs that may have developed after leaving the device running for a long time. Computers and smartphones can benefit from regular restart. If you haven’t restarted your S10 yet, make sure that you do. Here’s how:

  1. Press and hold the Power + Volume Down buttons for approximately 12 seconds or until the device power cycles. Note: Allow several seconds for the Maintenance Boot Mode screen to appear.
  2. From the Maintenance Boot Mode screen, select Normal Boot. Note: Utilize the volume buttons to cycle through the available options and the lower left button (below the volume buttons) to select. Allow up to 90 seconds for the reset to complete.
  3. If Maintenance Boot Mode screen won’t show, then your device does not have it. Simply wait for the device to power down completely.

Youtube keeps crashing fix #3: Remove Google account and sign in

Youtube is part of the Google family of apps and sometimes, it can malfunction if there’s a bug with your Google account, or with one of the its app cousins. At this stage, you want to check if the problem is being caused by a Google account bug. To do that, you want to temporarily delete your Google account from the device, then sign back in.

To remove your Google account:

  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Open Settings app.
  3. Tap Accounts and backup.
  4. Tap Accounts.
  5. Select the appropriate Gmail address. If there are multiple accounts, make sure to pick the one you want to remove from the device.
  6. Tap Remove account.
  7. To confirm, review the notification then tap Remove account.

To add your Google back in:

From a Home screen, swipe up or down from the center of the display to access the apps screen.

  1. Open Settings app.
  2. Tap Accounts and backup.
  3. Tap Accounts.
  4. Tap Add account.
  5. Tap Google. If you set up a screen lock option such as PIN, Password, or Pattern, you should enter it here when prompted.
  6. Enter the Gmail address then tap NEXT.
  7. Enter the password then tap NEXT.
  8. To continue, review the Terms of Service and Privacy Policy then tap I AGREE. To review the Terms of Service and Privacy Policy, tap the appropriate link and language then tap Close (at the bottom) when finished.
  9. If presented, tap the Back up to Google Drive switch to turn on, then tap Accept.

After adding your Google account, check for the problem to see if it’s gone.

Youtube keeps crashing fix #4: Clear cache

To deal with the Youtube app directly, the first thing that you can do is to clear its cache. Some app bugs may lie in outdated cache so clearing Youtube’s cache may do the trick for you. Follow these steps to clear the cache:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the Youtube app.
  6. Tap Storage.
  7. Tap Clear cache button.
  8. Restart the device and check for the problem.

Youtube keeps crashing fix #5: Clear data

Clearing Youtube’s data is another way to troubleshoot it. You need to do this if clearing the cache won’t work. The steps are similar. Here’s how:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the Youtube app.
  6. Tap Storage.
  7. Tap Clear data button.
  8. Restart the device and check for the problem.

Youtube keeps crashing fix #6: Update the app

Installing updates is often a forgotten solution in Android troubleshooting. Make sure that Youtube and all other apps are running the latest available versions for them to lessen the chances of bugs from developing.

Youtube keeps crashing fix #7: Check for rogue apps

If Youtube is part of the set of apps that came with the Operating System, then you can also try to check if a third party app is the reason why Youtube keeps crashing. To do that, you can boot the device to safe mode. When running on safe mode, only preinstalled apps will be allowed to run. If Youtube works normally on safe mode and won’t crash at all, that’s a clear sign of a bad app problem.

To restart to safe mode:

  1. Press and hold the Power button until the Power off window appears then release.
  2. Touch and hold Power off until the Safe mode prompt appears then release.
  3. To confirm, tap Safe mode.
  4. The process may take up to 30 seconds to complete.
  5. Upon reboot, “Safe mode” appears in the lower-left of the home screen.

Remember that third-party applications are disabled in this mode so what you can use are pre-installed apps. Once your S10 has booted to this mode, make sure to check if the problem continues. Uninstall the app you recently installed and see if that will fix it. If the problem remains, use the process of elimination to identify the rogue app. Here’s how:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your S10 is still problematic, repeat steps 1-4.

Youtube keeps crashing fix #8: Reinstall YouTube

If Youtube is not preinstalled, you can try to delete it from the system. Then, restart your S10 and check for the problem again. App re-installation is sometimes effective in fixing app bugs. Hopefully, this will fix your problem afterwards.

Youtube keeps crashing fix #9: Reset app preferences

In case there’s a default app that’s been disabled by mistake causing the bug, make sure to reset app preferences.

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Reset app preferences.
  5. Restart your S10 and check for the problem.

Youtube keeps crashing fix #10: Factory reset

Factory reset is a drastic potential solution but one that you should try in this case. It’s the final troubleshooting step that you want to do in this case. Make sure to back your personal data up before wiping the phone.

For reference, here are the two ways to factory reset your device:

Method 1: How to hard reset on Samsung Galaxy S10 via Settings Menu

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy S10 using hardware buttons

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up button and the Bixby button at the same time.
  5. While still holding the Volume Up and Bixby keys, press and hold the Power button.
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm factory reset.

Youtube keeps crashing fix #11: Submit bug report

If Youtube still keeps crashing at this point, there must be a coding issue. You can go under the app’s settings menu and report the trouble so the developer can be informed. If possible, try to be as detailed as possible when providing the troubleshooting steps you’ve done. Then, what you can do is wait until the issue goes away, probably after an update.

Sometimes, popular apps like Youtube will be in the news when they have known bugs, or when they’re down. Try to Google your issue and see if there’s any known explanation about it.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.