How to fix Google Maps keeps crashing on Galaxy S10 | Easy steps to troubleshoot “Unfortunately, Google Maps has stopped”

If Google Maps keeps crashing on your Galaxy S10, this article should help. Oftentimes, this problem happened due to internal app bug. Find out what you can do if the problem stays and won’t go away on its own after some time.

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How to fix Google Maps keeps crashing on Galaxy S10 | Easy steps to troubleshoot “Unfortunately, Google Maps has stopped”

Fixing Google Maps keeps crashing issue is not straightforward. There’s a number of troubleshooting steps that you need to do in order to know where the problem is coming from. Learn what to do by following the steps below.

Google Maps keeps crashing fix #1: Check for updates

All popular Google apps, including Maps, receive regular updates to keep them as bug-free as possible. As far as our experience with Google Maps is concerned, the app has generally been stable and working most of the time. As your first troubleshooting step, you want to make sure that Google Maps is as up-to-date as possible. If you’ve been putting app updates via Play Store on hold for some reason, now is the time to allow them. Open Google Play Store again and ensure that Maps and the rest of your apps are updated.

Google Maps keeps crashing fix #2: Restart Google Maps

The Android version of Google Maps is relatively stable for a very long time now but it still can encounter bugs from time to time. That’s because there are a lot of possible points of failure in Android all the time. Sometimes, temporary glitch may develop in an app after an update or any coding changes in the operating system. Such bugs may go away when an app is refreshed though. To check if the problem is temporary, follow these steps to restart Google Maps.

  1. On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
  2. Once the Recent Apps screen is shown, swipe left or right to look for the Instagram app. It should be here if you managed to run it previously. Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.

Another way to force close an app is this:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the Instagram app.
  6. Tap Force Stop.

Google Maps keeps crashing fix #3: Perform a soft reset

The next troubleshooting step that you can do in this case is restart your S10. Just as apps may encounter errors from time to time, the device itself can do too. Glitches can develop as well if your phone is left to run for a long time. It is for this reason that phone users are encouraged to regularly restart their phones. Your S10 can benefit from a simple restart once every few days.

As a troubleshooting step, we recommend that you do another form of restart called soft reset. Basically, it’s a simulation of effects of the traditional “battery pull” procedure. If you haven’t tried it before, this is how it works:

  1. Press and hold the Power + Volume Down buttons for approximately 12 seconds or until the device power cycles. Note: Allow several seconds for the Maintenance Boot Mode screen to appear.
  2. From the Maintenance Boot Mode screen, select Normal Boot. Note: Utilize the volume buttons to cycle through the available options and the lower left button (below the volume buttons) to select. Allow up to 90 seconds for the reset to complete.
  3. If Maintenance Boot Mode screen won’t show, then your device does not have it. Simply wait for the device to power down completely.

Google Maps keeps crashing fix #4: Clear app cache

If Google Maps still keeps crashing at this point, the next thing that you can do is to ensure that its cache is refreshed. Here’s how to do that:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the Google Maps app.
  6. Tap Storage.
  7. Tap Clear cache button.
  8. Restart the device and check for the problem.

Google Maps keeps crashing fix #5: Delete app data

If clearing an app’s cache won’t make a difference, the next thing that you can do is to reset the app. It’s done by deleting the app’s data. The steps are generally the same as the previous one.

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the Google Maps app.
  6. Tap Storage.
  7. Tap Clear cache button.
  8. Restart the device and check for the problem.

Google Maps keeps crashing fix #6: Reinstall the app

If Google Maps was not pre-installed, meaning it’s was not included in original set of apps that came with the Operating System, then the next step is to reinstall it. Reinstall is often effective in fixing app-specific bugs. If you haven’t tried it yet, be sure to do so. What you want to do is delete the app, restart the device, and reinstall Google Maps.

Google Maps keeps crashing fix #7: Reset network settings

In some cases with older Samsung Galaxy device, Google Maps issues were fixed by simply resetting network settings. Make sure to try this to see if it helps.

  1. Open Settings app.
  2. Tap General management.
  3. Tap Reset.
  4. Tap Reset Network Settings.
  5. Tap RESET SETTINGS button.

The steps above will reset wifi, mobile data, and bluetooth settings. This means that you’ll have to enter wifi passwords, re-pair Bluetooth devices, or re-enter VPN credentials again.

Google Maps keeps crashing fix #8: Wipe cache partition

In order to load apps quickly, Android uses a set of temporary files called system cache. Sometimes, this cache may become corrupted or outdated resulting to performance problems or bugs. To see if you have a bad cache problem, try to delete the system cache with these steps:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Clearing the cache partition can be done safely and it won’t result to loss of your personal data. There’s no need to worry about losing your important data at this time.

Google Maps keeps crashing fix #9: Factory reset

The final troubleshooting step that you can do on your device is to wipe it with factory reset. Make sure to back your personal data up before you do it:

For reference, here are the two ways to factory reset your device:

Method 1: How to hard reset on Samsung Galaxy S10 via Settings Menu

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy S10 using hardware buttons

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up button and the Bixby button at the same time.
  5. While still holding the Volume Up and Bixby keys, press and hold the Power button.
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm factory reset.

Google Maps keeps crashing fix #10: Report the bug

If Google Maps still keeps crashing after clearing the device with factory reset, the cause of the problem must be beyond your ability to fix. It may be a coding issue with the app and you may not be alone that experiences it. Try to visit Google Maps forum and see there are others who have the same experience as you. Alternatively, you can also report the bug directly to Google by using this link.

 


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