Facebook always makes sure that its applications are regularly updated and works perfectly all the time. That’s why you seldom encounter issues with the Facebook app, the Messenger as well as all other applications under its umbrella. However, there are always times when things don’t go the way they should and we’ve actually received complaints from owners of the Google Pixel 3 saying that the Messenger app keeps on crashing.
In this post, I will walk you through in troubleshooting your Pixel 3 with Messenger app that keeps on crashing. It’s not really a serious problem so I am confident that you’d be able to make the app work perfectly again just by doing some basic troubleshooting procedures. If you’re one of the owners of this phone and are currently being bugged by a similar problem, continue reading as this article may be able to help you.
Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us.
Here’s what you should do if Messenger keeps on crashing on your Pixel 3…
- Try rebooting your Pixel 3.
- Clear cache and data of Messenger.
- Find out if there’s an update for the app.
- Uninstall and reinstall Messenger.
These procedures are pretty self-explanatory but let me explain briefly why you need to do these things. First, a reboot may be able to fix the problem especially if it’s the first time you encountered it. Apps crash from time to time due to some issues with the firmware and most of the time these are minor problems. So, take a little time restarting your Pixel 3 and see if the problem is fixed.
Next is to clear the Messenger of its cache and data. This will reset the app back to its default settings and most of the time, this is the most effective solution as far as troubleshooting crashing apps is concerned. The good thing about it is you won’t lose any of your files, pictures and other data.
After clearing the cache and data and the problem is still happening, try to see if there’s an update available for both Facebook and Messenger. Update these apps if possible. You can do so by opening the Play Store app and going to My Apps.
Lastly, uninstall Messenger, reboot your phone and reinstall it if the problem continues after doing the first 3 procedures. Based on previous experiences, any of these procedures can fix the problem and this one is your last resort.
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