How To Fix Samsung Galaxy S9+ Front Camera Failed Error

The #Samsung #Galaxy #S9+ is one of the two flagship devices released last year by the South Korean company which is best known for being the larger model. This phone has a 6.2 inch Super AMOLED display making it an ideal device to use for viewing various multimedia content. Under the hood is a powerful Snapdragon 845 processor which is paired with 6GB of  RAM allowing the phone to run multiple apps with ease. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S9+ front camera failed error.

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How To Fix Samsung Galaxy S9+ Front Camera Failed Error

Problem: I just bought a new samsung galaxy s9 plus.. it has a issue with the front camera showing “camera failed” and it closes the camera app. I tried all the options from your website like cache clear, hard reset etc… Have update all the default app and the OS as well but no luck… I tried checking the hardware dialing *#0*# and tested the front camera, it showed the same error that camera failed.. Please can you help me!

Solution: Before performing any troubleshooting steps on this device it’s best to make sure  that it is running on the latest software version first. If an update is available then I suggest that you download and install it first.

It appears that the problem is already caused by a faulty front camera module however before having the phone fixed at a service center you should first eliminate any software related glitches that could be causing the problem by following the troubleshooting steps listed below.

Perform a Soft Reset

The first thing that you will need to do in this particular case is a soft reset. This will usually fix issues caused by minor software glitches as it will refresh the phone software. This is also called as a simulated battery pull as it disconnects the phone from the battery.

  • Press and hold the Power and Volume down key for up to 45 seconds.
  • Wait as the device restarts.

Check if the issue still occur.

Clear the cache and data of the camera app

There are instances when corrupt temporary data of the app can cause this problem. To check if this is the case you will need to clear the cache and data of the camera app.

  • From the Home screen, swipe up on an empty spot to open the Apps tray.
  • Tap Settings > Apps.
  • Tap the desired application in the default list.
  • To display preinstalled apps, tap Menu > Show system apps.
  • Tap Storage > CLEAR CACHE > CLEAR DATA > DELETE.

Check if the issue still occurs.

Start the phone in Safe Mode

Another factor that can cause this problem is an app you downloaded to the device. To check if this is the case you will need to start the phone in Safe Mode since only the pre-installed apps are allowed to run in this mode.

  • Turn the phone off.
  • Press and hold the Power key past the model name screen appearing on the screen.
  • When SAMSUNG appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

In case the issue does not occur in this mode then it’s likely that the problem is caused by an app you downloaded. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

The phone system cached data is used to speed up the access to your phone apps. Sometimes this data can get corrupted which results in issues occuring on the device. To check if a corrupted cached data is causing the problem you will need to wipe the cache partition of the phone from the recovery mode.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key to highlight “wipe cache partition.”
  • Press the Power key to select.
  • Press the Volume down key to highlight “yes” and press the Power key to select.
  • When the wipe cache partition is complete, “Reboot system now” is highlighted.
  • Press the Power key to restart the device.

Check if the problem still occurs.

Perform a factory reset

One last troubleshooting step you should consider is a factory reset. This will revert your phone back to its original factory condition. Take note that this will erase your phone data so make sure to create a backup copy before proceeding.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Do not install any apps after the reset has completed. Try to check first if the front camera works. In case it doesn’t then this is most likely caused by a faulty hardware component already. The best thing you can do right now is to have the phone repaired at a service center.

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