How To Fix Samsung Galaxy Note 9 With Cracked Screen Gets Hot When Charging

The #Samsung #Galaxy #Note9 is one of the premium large screen devices released last year which offers several outstanding features. It is an IP68 certified phone that uses an Aluminum frame with corning gorilla glass on both the front and back. On the front is a 6.4 inch Super AMOLED Infinity display which also works with a stylus while at the back is a dual 12MP rear camera system both of which are optically stabilized. Under the hood is a powerful Snapdragon 845 processor paired with 8GB of RAM which allows multiple apps to smoothly. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy Note 9 with cracked screen gets hot when charging.

If you own a Samsung Galaxy Note 9 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

How To Fix Samsung Galaxy Note 9 With Cracked Screen Gets Hot When Charging

Problem: Hi. I have had my Samsung Galaxy Note 9 for less than 5 months now, and last week my son had dropped it by accident, the side is a little chipped and the screen is a little cracked.  But apart from this the phone was still working quite well. What has happened now is that it really heats up when being charged or when using it, and it now starts to flicker really quickly and you cannot see any of the icons.  The problem is I don’t have insurance, only as none of my previous phones ever needed to be fixed as I always looked after them well.

What can I do?

Solution: Before performing any troubleshooting steps on this phone it’s best to make sure that it is running on the latest software version. If you are able to check an update the phone software then I suggest that you do this first.

It’s very likely that this is already caused by a faulty hardware component possibly caused by the drop. You should try cleaning the charging port of the phone using a can of compressed air making sure that any dirt or debris stuck in it is removed. Once the port is clean use a different USB cord and wall charger to charge the phone. In case it still heats up then proceed with the additional troubleshooting steps listed below.

Do a soft reset

A soft reset is usually performed to refresh the phone software. This action usually fixes minor software glitches which could cause issues on the phone.

  • Press and hold the volume down button and don’t release it.
  • Now press and hold the Power key while holding down the volume down button.
  • Keep both keys held down together for 10 seconds or more.

Once the phone boots up check if the issue still occurs.

Check if the issue occurs in Safe Mode

There are cases when an app you downloaded will cause issues on the phone when they are installed. To check if an app you downloaded is causing the problem you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • Turn the device off.
  • Press and hold the Power key past the model name screen appearing on the screen.
  • When SAMSUNG appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

In case the issue does not occur in this mode then it is most likely caused by an app you installed. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

There are cases when the cached data stored in the dedicated partition of the phone can become corrupted. When this happens this this will usually cause certain issues to occur on the phone. To eliminate the possibility that this is what’s causing the problem you will have to wipe the cache partition of the phone from the recovery mode.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the Android logo displays, release all three keys.
  • An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  • Press the Volume down key several times to highlight wipe cache partition.
  • Press Power key to select.
  • Press the Volume down key to highlight yes, them and press the Power key to select.
  • When the wipe cache partition is complete, Reboot system now is highlighted.
  • Press the Power key to restart the device.

Check if the issues still occurs.

Perform a factory reset

In case the above steps fails to fix the problem then chances are this is caused by old software data that has not been completely removed during the update process. The best way to deal with this right now is to perform a factory reset. Make sure to backup your phone data before doing the reset.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Check if the phone still heats up or if the screen still flickers. If in case the issues still persists then this is most likely caused by a faulty hardware component already in which case you will need to bring the phone to a service center and have it checked.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.