How To Fix Samsung Galaxy Note 9 Restarts When Playing Games

The #Samsung #Galaxy #Note9 is one of the most powerful Android devices available in the market today. This phone has a large 6.4 inch Super AMOLED display that also works with a stylus. It uses a dual 12MP rear camera system that takes excellent quality photos and videos. Under the hood is a powerful Snapdragon 845 processor paired with 8GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy Note 9 restarts when playing games issue.

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How To Fix Samsung Galaxy Note 9 Restarts When Playing Games

Problem: Hi, I looked for the solution where the phone restarted while playing games. I even wrote to Samsung about it and did the safe mode stuff and the back up. It works…for 3 days. I haven’t installed any new device in mid january when it started. The only thing who helped was to run a security check and wipe clean the memory 2-3 times a day. But this isn’t always enough. In my case, the phone kinda go back in time? Even for the memory cleaning. And my data counting was all wrong. Like coming back at what I was supposed to have used two days ago.I have also lost several levels or, all of them in at least two games. And they aren’t high demanding games. I have Dragonvale, this is the one in which the problem started, than it was in every others, even the ones like candy crush where you join three things to make them disappear? I took off the ones I wasn’t play often and those where I’ve lost everything, just in case. There is still plenty of space in the phone, though. It starts 3 months after the purchase, of course. I wiped the cache partition this time, I’ll see if there is any improvement. The phone doesn’t get hot beside where’s my hand is place when I’m playing. It’s warm but so as my hand. No water damage and I drop it two time but there is not even a scratch on it. The microSD and the sim card aren’t damaged either. I live away from a Samsung retailer for now but I’ll have it check when I’ll move.  If you have any idea of what else I could try, let me know. Thank you!

Solution: Before performing any troubleshooting steps on this phone it’s best to make sure that it is running on the latest software version. If an update is available then I suggest that you download and install it first. If your phone has a microSD card installed then I suggest that you remove this as well.

The best way to troubleshoot this problem is to check if it is caused by a software glitch. Follow the steps listed below which are recommended for this particular problem.

Do a Soft Reset

The first thing that you will need to do in this particular case is a soft reset. This will usually fix issues caused by minor software glitches as it will refresh the phone software. This is also called as a simulated battery pull as it disconnects the phone from the battery.

  • Press and hold the Power and Volume down key for up to 45 seconds.
  • Wait as the device restarts.

Check if the issue still occurs.

Check if the issue occurs  in Safe Mode

Another factor that can cause this problem is an app you downloaded to the device. To check if this is the case you will need to start the phone in Safe Mode since only the pre-installed apps are allowed to run in this mode.

  • Turn the phone off.
  • Press and hold the Power key past the model name screen appearing on the screen.
  • When SAMSUNG appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

In case the phone does not reboot in this mode then it’s likely that the problem is caused by an app you downloaded. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

The phone system cached data is used to speed up the access to your phone apps. Sometimes this data can get corrupted which results in issues occuring on the device. To check if a corrupted cached data is causing the problem you will need to wipe the cache partition of the phone from the recovery mode.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key to highlight “wipe cache partition.”
  • Press the Power key to select.
  • Press the Volume down key to highlight “yes” and press the Power key to select.
  • When the wipe cache partition is complete, “Reboot system now” is highlighted.
  • Press the Power key to restart the device.

Check if the phone still restarts.

Perform a factory reset

One last troubleshooting step you should consider is a factory reset. This will revert your phone back to its original factory condition. Take note that this will erase your phone data so make sure to create a backup copy before proceeding.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Do not install any apps after the reset. Try to check first if the issue still occurs. If it does then this could already be caused by a faulty hardware component in which case you will need to bring the phone to a service center and have it checked.

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